My experience with EBOOKS has been very positive overall. The platform is easy to use, the selection of books is excellent, and it helped me find titles that match my interests in economics and public... See more
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The site is simple to use. Its so easy to locate a book or discover a new one. Delivery is instant after payment which is efficient , safe and straight forward. Your book is loaded to your ebook reade... See more
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After sales service is great. Friendly, proficient staff are terrific. The revised purchasing process is much better. We never buy from other sites...no need when the one that you're using is so g... See more
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I’ve had a very negative experience with obtaining digitized books on the google play platform. I had not come across ebooks.com so I checked into it before making a purchase. Alex at ebooks.com resea... See more
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Company details
About eBooks.com
Written by the company
Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
Contact info
27 Railway Road, 6008, Subiaco, Australia
- +611800431523
- corp@ebooks.com
- dl.ebooks.com
4.5
Excellent
359 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great book good prices
31 August 2022
Unprompted review
Amazon stopped me buying ebooks so I…
Amazon stopped me buying ebooks so I switched to ebooks and I am very happy.
27 August 2022
Unprompted review
Reply from eBooks.com
Thank you for this kind review, Simon. I'm glad things are running smoothly for you.
Best wishes,
James
www.ebooks.com
I love the DRM free PDF format version
I love the DRM free PDF format version! Excellent!
23 August 2022
Unprompted review
Reply from eBooks.com
That's great to hear! Thank you for your kind review!
Anna
www.ebooks.com
eBooks is extremely well-stocked with…
eBooks is extremely well-stocked with many excellent books. Purchase and download is quick and easy. Brilliant. Thank you!
12 August 2022
Unprompted review
Reply from eBooks.com
Thank you very much for taking the trouble to review eBooks.com so generously Eve.
Best wishes,
James
www.ebooks.com
Books are found without judgment
Books are found without judgment. That is the main thing.
I have a book that I can't load, it was in another computer but with the same adobe account. I try tomorrow.
Link between Adobe and eBook does not exist
10 August 2022
Unprompted review
Impossible to read the ebook
Impossible to read the ebook. I tried everything and even checked their help desk. I had to contact customer service which was absolutely not helpful and tried their best not to give me my money back. Avoid it if you can. It took me almost a week to solve the matter; don't waste your time!
4 August 2022
Unprompted review
Reply from eBooks.com
Hello Theodora,
I'm so sorry you had this experience. We're looking into what happened here.
I'm glad to see, at least, that you got the refund!
Best wishes,
Anna
www.ebooks.com
If you want to download ebooks on…
If you want to download ebooks on reader like Remarkable 2. Forget it. You will spend more time to convert damn files than reading book. That website is awful. How hart it is to allow download ebook you paid for in epub on your device. Not in a link in .acsm file.
29 July 2022
Unprompted review
Reply from eBooks.com
Hello Bartek,
Thank you for taking the trouble to review eBooks.com.
Yes, like most ebook retailers, we're required by most publishers (not all) to sell their ebooks in encrypted form. And Adobe Digital Editions is what we use for that. It seems that the "Remarkable" device does not support ADE.
So we have processed a full refund of your purchase and apologise for the time you spent on this.
Best wishes,
James
www.ebooks.com
SelRoss O'Carroll Kelly : Should Have Got Off At Sydney Placeected book
Selected book. Paid for and downloaded book. No problems.
24 July 2022
Unprompted review
Reply from eBooks.com
Thank you so much for this 5-star review Caoimhin!
Reply from eBooks.com
Thank you for your kind review, Giuseppe!
Best wishes,
James
www.ebooks.com
Reply from eBooks.com
Hi Marianne,
Thank you for taking the time to review eBooks.com -- and for the 5-star rating!!
Best wishes,
James
www.ebooks.com
Love that you do not need an app
24 June 2022
Unprompted review
Reply from eBooks.com
Thank you for your kind review - and I'm glad you're enjoying our online reader.
Best wishes,
Anna
www.ebooks.com
Social identification
Past
Navigation
Recent
Identification
Currently
xoxo
Mis ebook
Futurely
Ebooks
It provide conflicts between search's and or discovery's
20 June 2022
Unprompted review
Impressive and efficient
It had been a while since I bought e-books with this company. Site was super-easy to use with good choice of books (I was only interested in crime fiction), clear details of price, date of publication, order of books in series, and so on. Payment was made in seconds and downloading of books immediately following. Great.
14 June 2022
Unprompted review
Reply from eBooks.com
Hi Hilary,
Thank you for your thoughtful and kind review!
Best wishes,
James
www.ebooks.com
Very practical
Very practical. The reading app is also as beautiful as you promised. Highly recommended.
11 June 2022
Unprompted review
I'm happy to support eBooks
I'm so happy to support eBooks because it's Australian. They provide books in epub and pdf format at good prices. Whenever Hay House has a great special, I can get them from eBooks, rather than from overseas.
8 May 2022
Unprompted review
Reply from eBooks.com
Hi Julie (I mean, G'day),
Thank you very much for your generous and patriotic review!
So glad you're our customer.
Best wishes,
James
www.ebooks.com
Reply from eBooks.com
Thank you for your kind review, Robert. I hope we continue to please!
James
www.ebooks.com
Great site
Great site. Extremely easy to use making reading very enjoyable and a very nice experience.
29 April 2022
Unprompted review
Reply from eBooks.com
Thank you so much for taking the time to provide this generous review, Soussan.
Best wishes,
Anna
www.ebooks.com
Quick and easy
29 April 2022
Unprompted review
Reply from eBooks.com
Thank you very much for this kind review, Søren!
Best wishes,
Anna
www.ebooks.com
Found the book quickly and was able to…
Found the book quickly and was able to download a PDF, a format I like.
12 April 2022
Unprompted review
Reply from eBooks.com
Hi Lois,
Thank you so much for your kind review!
Best wishes,
James
www.ebooks.com
You can't read their ebooks without…
You can't read their ebooks without Adobe software.
Edit: this is not standard, I have purchased ebooks from Virtualo.pl, Ebooks.pl, and Empik.com and never needed Adobe software specifically for that. Some other retailers, like Kobo, explicitly state that you need their app to read ebooks. Therefore, I was looking for a file format, being convinced that if the website sates "epub", it means I will get an .epub file, and not an .acsm file that has to be open with Adobe software.
Edit 2: I got a refund, the staff was professional.
12 April 2022
Unprompted review
Reply from eBooks.com
April 19th 2022
Hello Michalina,
Thank you so much for the upgrade from 1 star to 3! I'm glad you got your refund.
Best wishes,
James
www.ebooks.com
April 13th 2022
Hello Michalina,
Thank you for clarifying your issue. On the product page for every ebook on eBooks.com it clearly states if a software download is necessary:
For example, for this title https://www.ebooks.com/en-gb/ebooks/book_display.asp?IID=2125334
it says,
"Digital Rights Management (DRM)
"The publisher has supplied this book in encrypted form, which means that you need to install free software in order to unlock and read it.
"Required software
"To download and read this eBook on a PC or Mac:
"Adobe Digital Editions (This is a free app specially developed for eBooks. It's not the same as Adobe Reader, which you probably already have on your computer.)"
Many of the titles on eBooks.com are supplied by the publisher in both EPUB and PDF formats. So we always display on the product page what format or formats are available.
But clearly you didn't receive what you expected and we'll be delighted to process a full refund. Please just contact our help desk and they'll do that for you.
Best wishes,
James
www.ebooks.com
April 12th 2022
Hello Michalina,
Thank you for taking the trouble to review eBooks.com.
Yes, like all ebook retailers, we're required by most publishers (not all) to sell their ebooks in encrypted form. And Adobe Digital Editions is what we use for that.
But you don't have to use ADE; if you choose the "Read now" button next to your ebook title you'll be able to read the book online, in your web browser (streaming). In this way you can read it without installing any software at all.
Try that and see how you go. Please let us know how you get on!
Best wishes,
James
www.ebooks.com
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