My experience with EBOOKS has been very positive overall. The platform is easy to use, the selection of books is excellent, and it helped me find titles that match my interests in economics and public... See more
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The site is simple to use. Its so easy to locate a book or discover a new one. Delivery is instant after payment which is efficient , safe and straight forward. Your book is loaded to your ebook reade... See more
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After sales service is great. Friendly, proficient staff are terrific. The revised purchasing process is much better. We never buy from other sites...no need when the one that you're using is so g... See more
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I’ve had a very negative experience with obtaining digitized books on the google play platform. I had not come across ebooks.com so I checked into it before making a purchase. Alex at ebooks.com resea... See more
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Company details
About eBooks.com
Written by the company
Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
Contact info
27 Railway Road, 6008, Subiaco, Australia
- +611800431523
- corp@ebooks.com
- dl.ebooks.com
4.5
Excellent
359 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
eBooks not from Amazon
eBooks not from Amazon - what more could one want?
3 February 2024
Unprompted review
Reply from eBooks.com
Couldn't agree more! Thank you for your 5-star review Ben!
James
www.ebooks.com
Too easy
Too easy. You have the hard to get books, purchasing is simple and the downloads were fast.
25 January 2024
Unprompted review
Reply from eBooks.com
Wow, thank you Adrian! I've shared your kind thoughts with the team. Bashful smiles all round!
Best wishes,
Anna
www.ebooks.com
buying a book from you is so easy
buying a book from you is so easy. like getting a book from the library (cept you have to pay for it). thank you
31 December 2023
Unprompted review
Reply from eBooks.com
Hi Barbara,
Thank you so much for your review. I'm so glad you're enjoying eBooks.com -- even though you have to pay for it!!
Best wishes,
James
www.ebooks.com
My partner wanted to download an epub…
(Updated rating as refund was offered)
My partner wanted to download an epub to use on her iPhone ebook app. The website says you can download the actual epub file, so she paid for the book and tried to download it, but it's not possible after all. She can only use their own app, which she'd prefer not to as it's not user friendly. A waste of money. She's paid for a book she can't read.
20 December 2023
Unprompted review
Reply from eBooks.com
[Followup January 15th] Thank you for that Daniel!
[Original reply]
Hi Daniel,
Thanks for your message. We'll gladly arrange a refund if the ebook isn't suitable or doesn't work.
Just ask your partner to contact support (support@ebooks.com) and we'll jump to it.
Just on your point about being able to download an unencrypted EPUB file... a few publishers do release their books without DRM (security measures) but overwhelmingly the main commercial publishers don't do that. They require us to encrypt their ebooks in order to limit piracy.
The net result is that, for example, you can only read a Kindle book on a Kindle device or app; if you buy an ebook from Amazon you can't read it on any other company's device or app. The same applies to Apple books. Similarly you need to use our app in order to read an ebook that you buy from us.
Anyway, please just ping our help desk and we'll process a full refund.
Best wishes,
James
www.ebooks.com
Really great format and selection of…
Really great format and selection of books.
14 December 2023
Unprompted review
Reply from eBooks.com
Hi Rachel,
Thank you very much for this kind review!
Best wishes,
Anna
www.ebooks.com
Mornin
Mornin
The words great never spoken of in the family home, the word experience similar.
Anti-experience, "a licenced science experiment".
In retrorespect grouping of countries, because it may of become a accidental purchase. The viewer, future customer believes he, or she is purchasesing a Past American President.
With books, or ebooks it is a socialology, the amount disclosure can be high. The search of a eBook is conflict, the purchase of e eBook can be very effient. Is eBooks.com likely tobe a future problem, with the ill-develop of American Subermines, the separation of the American flag, and the Australian flag. If it was a vandemonsland flag, communist strikes high.
I descover a variety in eBooks, and i do miss a eBook.
Thankyou.
8 December 2023
Unprompted review
Very simple Downloading Method
Very simple Downloading method and book was available immediately.
4 November 2023
Unprompted review
Reply from eBooks.com
Hello Delyth,
Thank you very much for taking the trouble to provide this kind review!
Best wishes,
Anna
www.ebooks.com
Making useful educational books…
Making useful educational books accessible.
21 October 2023
Unprompted review
Reply from eBooks.com
Hi Peter,
Thank you very much for your generous ***** review!
Best wishes,
James
www.ebooks.com
Expert service.
Search engine is very professional, easy to use.
I would like the hard cover or cardboard cover copy of the two E Books purchased.
10 October 2023
Unprompted review
Reply from eBooks.com
Hi John,
I'm so glad we were able to please. Thank you very much for your 5-star review!
Best wishes,
Anna
www.ebooks.com
Reply from eBooks.com
Thank you so much for your 5-star review!!
The system just works unlike others I…
The system just works unlike others I have used in the past. Nice to purchase a book and be able to read it within minutes of downloading it.
24 September 2023
Unprompted review
Reply from eBooks.com
Hi Karen,
Thank you very much for your kind review. I'm glad it went well for you!
Best wishes,
James
www.ebooks.com
ADE is horrific
Adobe digital editions is a horrible way to read any book for students or people that hate reading horrifically slow. I would really appreciate a refund as I cannot download the pdf file otherwise and paid for nothing now.
7 September 2023
Unprompted review
Reply from eBooks.com
Hello Llias,
I'm very sorry you had such a disappointing experience with eBooks.com. We have processed a full refund.
I'm pleased to advise that we'll soon release a new, better desktop reading option, to replace Adobe Digital Editions.
Sincerely,
Anna
Reply from eBooks.com
Thank you Yvem!
James
www.ebooks.com
Really easy process- only thing I think…
Really easy process- only thing I think could be improved is the option to leave reviews
11 August 2023
Unprompted review
Reply from eBooks.com
Hi Sharon,
Thank you very much for your thoughtful review. AND thank you for your suggestion. We're working on a new version of our app and that will include the ability to rate and review your books!
Best wishes,
James
www.ebooks.com
DRM-free ebook nirvana
I really, REALLY, love the fact that you carry DRM-free ebooks. It allows me to use whatever reader I want, wherever I want. In a time when a certain corporation reserves the right to remove ebooks that you've paid for from your device, it's a refreshing. I've resolved only to buy DRM-free books.
I do appreciate the fact that I can specify DRM-free in searches. If I had a suggestion, it would be to better flag books as being DRM-free, so it would be faster for me to notice that before I get my heart set on buying a book..
25 July 2023
Unprompted review
Reply from eBooks.com
Hi GG,
Thank you so much for your support. We keep encouraging our publishers to go DRM-free, and are making steady progress.
Best wishes,
Anna
www.ebooks.com
DRM free is a lie
Exhasperating to buy a book on a website that SEO optimizes for "DRM free ebooks" and has that all over their webpage only to find out that you have to deal with DRM and cannot use the file as you planned on an ereader. This website is dishonest.
Edited: They gave me a refund so I have nothing to be upset about. Even if the webpage is confusing, at least the risk is low.
29 June 2023
Unprompted review
Reply from eBooks.com
(Update) July 19, 2023
Wow Cameron, thank you so much for taking the trouble to upgrade your rating.
Just as an update, our SEO team has made a couple of small changes which they hope will de-emphasise that "DRM-free" link in Google search results. We'll see.
Best wishes,
Anna
www.ebooks.com
-----------------------
Hi Cameron,
I see what you mean. I just Googled "DRM-free ebooks," and sure enough we popped up at the top. But we're not particularly optimising for that, precisely because DRM-free is in the minority. (That's all driven by publishers' policies, not by us. We'd be happy to go 100% DRM-free.)
We do have a link in the top menu bar that enables users to select for DRM-free only; and we put that there because a number of users requested it.
So I'm guessing Google has interpreted that as some primary feature of the site, and boosted it in results. I'll ask our SEO team if it's possible to somehow downplay the DRM-free. Not sure how that works.
In any event, I'm very sorry you were disappointed with eBooks.com. Shall we process a refund? If so, just let us know and it'll be done in a jiffy.
Best wishes,
Anna
www.ebooks.com
Cant get app to work decent on my tablet
I already have a book reader i am happy with. i paid for a book why cant i access and use the book file on my own book reader the app this site makes you download and forced me too use is totaly rubbish and practicaly unusable you try to swipe to change the page and it goes back the way or sticks too much messing about asked for a refund didnt even get an answer not happy at all
25 June 2023
Unprompted review
Reply from eBooks.com
Hi Kieron,
I'm so sorry you had this trouble. We have processed a full refund and I've asked our helpdesk to contact you to see if we can resolve the issue.
Best wishes,
James
www.ebooks.com
Recommended by Ethical Consumer
I used ebooks.com because they're recommended by EthicalConsumer.org
12 June 2023
Unprompted review
Reply from eBooks.com
Hi Alastair,
Thank you very much for this kind review.
Best wishes,
Anna
www.ebooks.com
Highly recommend eBooks
A simple and easy experience - and great value . Am 100% happy with my purchase, the process and thank you for checking up !
26 May 2023
Unprompted review
Reply from eBooks.com
Hello Kim, and thank you so much for your kind review.
I hope we continue to please!
Best wishes from
Anna
www.ebooks.com
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