My experience with EBOOKS has been very positive overall. The platform is easy to use, the selection of books is excellent, and it helped me find titles that match my interests in economics and public... See more
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Review summary
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The site is simple to use. Its so easy to locate a book or discover a new one. Delivery is instant after payment which is efficient , safe and straight forward. Your book is loaded to your ebook reade... See more
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After sales service is great. Friendly, proficient staff are terrific. The revised purchasing process is much better. We never buy from other sites...no need when the one that you're using is so g... See more
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I’ve had a very negative experience with obtaining digitized books on the google play platform. I had not come across ebooks.com so I checked into it before making a purchase. Alex at ebooks.com resea... See more
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Company details
About eBooks.com
Written by the company
Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
Contact info
27 Railway Road, 6008, Subiaco, Australia
- +611800431523
- corp@ebooks.com
- dl.ebooks.com
4.5
Excellent
359 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying a book on your website was so easy
Buying a book on your website was so much easier than other sites I have used. I wish I had found you sooner. I was also able to find an ebook that I had searched for on other sites and could not find it. Your prices are also very reasonable. Thank you
18 May 2023
Unprompted review
Reply from eBooks.com
Hi Pamela,
Thank you so much for taking the time to submit this kind review. I hope we continue to please!
Best wishes,
Anna
www.ebooks.com
Very simple to install
Very simple to install; follow the instructions [translated into actions on your particular device] and there ya go.
14 May 2023
Unprompted review
Reply from eBooks.com
Hi Dan,
Thank you so much for your kind review!
Best wishes,
Anna
www.ebooks.com
Fast and trustworthy.
25 April 2023
Unprompted review
Reply from eBooks.com
Thanks so much for this kind review Alex. Much appreciated!
Anna
Everything went exactly as I expected
Everything went exactly as I expected. Searching for the book I wanted was easy, the price was what I expected, and completing the transaction went smoothly.
19 April 2023
Unprompted review
Reply from eBooks.com
Hi Bear,
Thank you very much for taking the trouble to review eBooks.com. I hope you continue to enjoy our service!
Best wishes,
Anna
www.ebooks.com
Simple and easy to download
It was so easy to download the app and also to purchase books to be downloaded to my iPhone.
15 April 2023
Unprompted review
Reply from eBooks.com
Thank you very much for your 5 stars! I hope we continue to please.
Best wishes,
Anna
www.ebooks.com
Big Selection of Books & Authors - Fast and Easy to Use
You have available the entire series of books that I have been reading. The process of buying is pretty fast and simple. Downloading and reading is also fast and simple. I will be back for more.
31 March 2023
Unprompted review
The web site is easy to use and puchase…
The web site is easy to use and puchase just as easy.
27 March 2023
Unprompted review
Easy to search and find what I wanted
Easy to search and find what I wanted. The download process was straightforward. No problems and no complaints
20 January 2023
Unprompted review
Reply from eBooks.com
Hello Philip,
Thank you for your kind review and the 5-star review! I'm so glad we met your needs.
Best wishes,
Anna
www.ebooks.com
Gift certificate
Lots of information given from customer service concerning validity of gift certificate (no expiry date) and also partial use of gift certificates is possible without loss of value. Excellent service. Thank you
15 January 2023
Unprompted review
Reply from eBooks.com
Hi Anna,
Thank you very much for reviewing eBooks.com - and for 5 stars!
Best wishes,
James
www.ebooks.com
Not user friendly & painful experience…
Not user friendly & painful experience trying to down load a book. I won’t be buying from them again
7 January 2023
Unprompted review
Reply from eBooks.com
Hi Deanna,
I'm so sorry you had this trouble. Would you like to return the ebook for a full refund?
Best wishes,
James
www.ebooks.com
Great place to buy ebooks from
I've been using this service to buy ebooks for some time now, and I've been completely satisfied. The checkout process is always quick and convenient, and the ebooks are delivered instantly. Highly recommended!
23 December 2022
Unprompted review
Reply from eBooks.com
Hello Nitert, and thank you so much for your kind review.
I hope we continue to please!
Best wishes from
Anna
www.ebooks.com
Ebook vendor that allows gifting books
I really appreciate that it's easy to give a particular ebook as a gift.
23 December 2022
Unprompted review
Very easy to deal with
Very easy to deal with book instantly in my reader
25 December 2022
Unprompted review
My wife is reading ebooks all the time
My wife is reading ebooks all the time, but she was not happy with service and downloading process, that didn't kept her to continue reading :)
29 September 2022
Unprompted review
Reply from eBooks.com
Hi Jack,
Thank you for the feedback. I'm very sorry we fell short of your wife's expectations. We'll try harder!
Best wishes,
James
www.ebooks.com
Plenty of all sort of ebooks
Plenty of all sort of ebooks. Any problem with the purchase and with the downloading.
29 September 2022
Unprompted review
Reply from eBooks.com
Hi Martivel,
Thank you very much for your kind review!
Best wishes,
Anna
www.ebooks.com
Easy to use website and a great…
Easy to use website and a great selection of competitively priced ebooks
28 September 2022
Unprompted review
Reply from eBooks.com
Alan,
It's kind of you to take the trouble to post such a nice review. I hope we continue to please!
Best wishes,
Anna
www.ebooks.com
Reply from eBooks.com
Hi Terri,
I'm so glad you're enjoying eBooks.com. We're grateful for your patronage.
Best wishes,
Anna
www.ebooks.com
Reply from eBooks.com
Hi Thomas,
Thank you very much for this kind review!
Best wishes,
Anna
www.ebooks.com
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