I am a challenged CPAP user. I have tried many options with therapy that has cost many hundreds of dollars. It is rare that Knight Bridge Sleep Solutions stands by their product working to solve a maj... See more
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Review summary
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What people talk about most
Reviews shaping this summary
When my husband and I received our products (Dual Band Air Deluxe), the fit was too loose for both of us. I contacted customer service regarding an exchange and in less than 24 hours, an invoice for r... See more
Using the chin strap has greatly improved my sleep quality. The materials are soft and gentle and are not something I would find bothersome during rest. It holds my chin up properly and does it's job... See more
I measured my head carefully and these are so much too large and straps too long they don’t meet the Velcro. I can’t use them, I will need to size down dramatically, perhaps a new type of measuring?……... See more
Company replied
Company details
Contact info
4801 Lang Avenue N.E., 87109, Albuquerque, United States
- (833) 527-3227
- admin@knightsbridgesleepsolutions.com
- dualbandchinstrap.com
3.5
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Chin strap didn’t fit and I did measure…
Chin strap didn’t fit and I did measure my head the way the directions said to. Very expensive for a chin strap. Glad I was able to fight to get a refund. Would not recommend!
3 January 2024
Reply from dualbandchinstrap
Hi Dawn,
Thank you for your feedback and we apologize that our chin strap didn’t fit your needs.
We would like to fix that for you and ship you a custom made one for free, please send us your measurements at support@dualbandchinstrap.com and we can arrange that for you.
Sincerely,
Edwin
Personalized customer service
22 February 2024
Reply from dualbandchinstrap
Hi Sam,
We want to thank you for taking the time to leave us a fantastic 5-star review.
We are delighted to hear that you had a positive experience with our personalized customer service.
Sincerely,
Abby
Edwin was very helpful in addressing my…
Edwin was very helpful in addressing my concerns. I am glad this product is available, that doesn’t pull your chin back into the joint.
20 February 2024
Unprompted review
Reply from dualbandchinstrap
Hi Andrew,
Thank you very much for your 5 star - ⭐️
It makes us so happy to read this sort of reviews and makes us improve.
Keep us posted how our chin strap works for you.
Sincerely,
Edwin
Wrong size
The wrong size was sent out from the warehouse.
Customer service/Support representative Edwin has been great about getting this corrected. He is sending out the correct size
16 February 2024
Reply from dualbandchinstrap
Hi Elmer,
Thank you so much for your 5-star🌟 review.
We really appreciate your patience and understanding, you should receive your correct order in the next few days.
Sincerely,
Edwin
edwin is at your service if you have…
edwin is at your service if you have the slightest problem. thanks again. Very good👍
23 January 2024
Reply from dualbandchinstrap
Hi Sami,
Thank you so much for your 5-stars review.
We are so pleased to hear that we helped you to solved your issues.
Please let us know if you have questions or concerns.
Sincerely,
Edwin
Great chin strap
I have 3 Knightsbridge chin straps: 2 premium and 1 deluxe. I was just between sizes with the premium so ordered a large and found it a little big so ordered a medium which seems to fit better. I use both and switch out when I am cleaning one. I ordered a deluxe which is OK but I think I like the medium premium the best of the 3. Having said that these are very comfortable chin straps and I would highly recommend them.
24 November 2023
Reply from dualbandchinstrap
Hi Paul,
It makes us so happy to hear that our chin strap is working perfectly well for you.
This type of reviews makes us keep going with the hard work 🤗
I just placed my second order
I just placed an order for my second chin strap. I don't want to be without one while it is in the laundry. I have tried other styles and think this is a far superior design in terms of comfort. I got tired of waking up with a dry mouth and my wife doesn't appreciate the snoring. These chin straps go a long way to solving both issues.
As a side note, I screwed up when ordering and found the customer service to be top notch. They were quick and responsive.
5 February 2024
Unprompted review
Reply from dualbandchinstrap
Hi John,
Thank you very much for your 5-stars review, we are always improving and it makes us so happy to hear that we are on the right path.
Thank you so much for your trust in us 🤗🤗🤗
Edwin Manzano
Edwin is truly amazing and an outstanding employee of Knightsbridge. He has been so kind and helpful to me during my first purchase of the Air Deluxe chin strap and, when it was too big and I needed a smaller size, but, didn’t have the funds to get the smaller size, he went out of his way and purchased it for me as a gift. I’ll never forget that. That made me so happy and I can’t say enough good things about Edwin. Truly appreciative of him and his amazing customer service.
2 February 2024
Reply from dualbandchinstrap
Hi Vincent,
Thank you very much for your 5-Stars review.
It makes us so happy that we can always help a customer to get the good nights sleep they deserve.
Please keep us posted on how our chin strap is working for you. 🤗🤗🤗🤗🤗
The openings for the ears are too…
The openings for the ears are too small--which caused my ears to have some skin sores and wrinkles on the lower lobes. And, I can not seem to get the straps tightned correctly to prevent jaw-drop/dry-mouth.
18 January 2024
Reply from dualbandchinstrap
Hi Bill,
I am so sorry to hear that the ear holes are too small for you.
Could you please send us an email to support@dualbandchinstrap.com so we can figure out what is going on and maybe send you a different size for free?
Sincerely,
Edwin
It works while I sleep!
This best and easiest way to keep my mouth shut while I sleep. Comfortable and I set just like I like it. I can trust it to work while I sleep.
24 November 2023
Reply from dualbandchinstrap
Hi Samia,
Thank you so much for your 5 star review.
It makes us so happy to hear that our chin strap has been working for you so far and helping you to sleep better.
Chin strap is uncomfortable under chin…
Chin strap is uncomfortable under chin by pushing against the throat and does not keep my mouth closed.
4 December 2023
Reply from dualbandchinstrap
Hi Dennis,
I am so sorry to hear that you are having a hard time adjusting our chin strap.
Could you send us an email to support@dualbandchinstrap.com so we can help you get our chin strap working for you?
Sincerely,
Edwin
Won't work unless you have a long and flat chin, with no adam's apple.
There are a few things that you should know before buying this. The main issue is that the band that goes under your chin is rough and wide and won't fit if you have an adam's apple or a chin that isn't long and flat underneath. If either applies to you, then it will add pressure to your throat and it will feel like you are suffocating. That was a dealbreaker for me, but the product is not refundable of course. There are a couple other issues that I experienced: The velcro will make a loud noise and wake your partner up. The head netting is also quite annoying as it traps heat because your hair is compressed flat underneath it.
9 September 2023
Unprompted review
Reply from dualbandchinstrap
Dear Henry,
I apologize for the inconvenience caused by the chin strap that didn't work for you. We always value feedback from our customers and strive to improve our product. Could you please send an email to edwin@dualbandchinstrap.com for us to make a custom-fit chin strap tailored to your requirements?
Our topmost priority is customer satisfaction, and we will do our best to ensure you are happy with our product.
Sincerely,
Edwin
Making things right.
While I had issues with my shipment the company did what it takes to make everything right.
15 December 2023
Unprompted review
A responsive seller and company…
A responsive seller and company striving to help people like me manage sleep apnea.
30 November 2023
Reply from dualbandchinstrap
Hi Mary,
Thank you for your review, we are working on improving all of our weaknesses, and in this case was the shipping time and we are getting better.
Please keep us posted on how our chin strap is working for you.
Sincerely,
Edwin
I’m still waiting for the shipment
26 October 2023
Reply from dualbandchinstrap
Hi Wlodzimierz Sijka,
I see that your order #4005 is fulfilled and you should receive your Dual Band Premium Large White Monday or Tuesday at the latest, I apologize for the delay.
We are a small start-up company and we are always improving our weakness, in this case, was the shipping time, from now on this sort of delay won't and shouldn't happen in the future.
I will go ahead and refund you the shipping cost since it took a little bit for your order to be fulfilled.
Let me know if this works for you.
Sincerely,
Edwin
Worst shipping and help I've ever received
I ordered the chin strap a full month before it finally shipped and I still don't have it. The worst and least helpful customer support trying to get what I paid for. Zero accountability or indication it matters in the least. Never again ordering from this horrendous company.
23 October 2023
Reply from dualbandchinstrap
Hi Richard,
We apologize for the delay, we were switching shipping locations and customer service reps.
Your order was fulfilled and it should arrive at your shipping address shortly.
I haven't seen an email from you and we did send an email to all of our customers on regards the shipping delay.
I will go ahead and refund your shipping cost for all the trouble we may have caused.
Let me know if this works for you or how we can make it better, we are a small start-up company and we want to make things better for our customers.
Sincerely,
Edwin
I’ve never had a worse experience
I ordered it on 10/14, and have not received it. I’ve been in contact with someone named Edwin multiple times, who keeps telling me that it’s been sent to Shopify and should be shipping in a few days, or a week, or…never?? Edwin’s assurances mean nothing, apparently. Days, now weeks, have passed with no product and no communication.
In addition, I had to reach out to get any information at all. No one from the company ever reached out to let me know there were shipping problems.
Well, here I am a month later with no chinstrap in hand, and no refund.
14 October 2023
Reply from dualbandchinstrap
Hi Jamie,
I apologize for the inconvenience we may have caused you, I did refunded your order to the payment method you used to order from us.
I would like to change the bad image that you have of me and ship you a free chin strap, please send me an email at edwin@dualbandchinstrap.com and we can arrange the order for you.
Sincerely,
Edwin
19 days and no product
19 days and no product. i ordered oa replacement from another company, and received that chin strap in 4 days. i did get a response from my 1st email i sent knightsbridge, saying that an employee was sick. i should have asked for a refund then. i have sent several emails now and no answer, no refund and no product.
i should add, this is a GREAT product and have owned 2 already. now i just wish i could get a new one. i'm starting to regret my purchase.
25 October 2023
Reply from dualbandchinstrap
Hi Dean,
I apologize for the issues we may have caused you, I refunded the entire order to the payment method you used at our online store.
I would like to make it up to you by shipping you a free chin strap, please send me an email at edwin@dualbandchinstrap.com
Shipping is been updated and orders should be fulfilled quickly now by SFN.
Let me know if this works for you.
Sincerely,
Edwin
I never received my chinstrap.
8 October 2023
Reply from dualbandchinstrap
Dear Terry,
We sincerely apologize for the shipping delay that you have experienced. We understand the frustration and inconvenience this may have caused, and we want to assure you that we are working diligently to resolve this issue.
Due to unforeseen circumstances, there has been a delay in processing the orders. However, we are pleased to inform you that the orders will be processed and shipped from the Shopify Fulfillment Center on Monday, November 13th.
We have taken steps to expedite the fulfillment process to ensure that your orders are dispatched as soon as possible.
We value your business and want to make things right. As a token of our appreciation for your understanding and patience, we will be providing a special discount on your next purchase with us.
Once again, we sincerely apologize for any inconvenience this delay may have caused, and we are committed to ensuring that this situation is handled with the utmost urgency. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding, and we appreciate your continued support.
Sincerely,
Knightsbridge Sleep Solutions Team
I still have not gotten the product…
I still have not gotten the product despise paying extra for fast shipping...
2 October 2023
Reply from dualbandchinstrap
Hi Erlend,
I apologize for the inconvenience we have caused you, we are part of the Shopify Fulfillment Network now and shipping should be faster now.
Can we ship you a Premium Air Deluxe White instead of a black one?
Send me an email to admin@knightsbridgesleepsolutions.
Sincerely,
Edwin
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