dualbandchinstrap Reviews 309

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Many customers are really happy with the customer service, finding it quick, responsive, and helpful in resolving issues like incorrect sizing or product exchanges. People also appreciate the quality of the product, noting its effectiveness in improving sleep quality and its comfortable materials. However, some people were not happy with the product's fit, mentioning that it can be too loose or too tight, and in some cases, interferes with other sleep equipment. A few other people also felt that the design of the product had flaws, leading to discomfort or not performing as expected.

What people talk about most

Product

Customers had ambiguous experiences with the product. While many reviewers found the product excellent,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the product, highlighting its... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent and fantastic... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers, like one customer, were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a challenged CPAP user. I have tried many options with therapy that has cost many hundreds of dollars. It is rare that Knight Bridge Sleep Solutions stands by their product working to solve a maj... See more

Rated 5 out of 5 stars

When my husband and I received our products (Dual Band Air Deluxe), the fit was too loose for both of us. I contacted customer service regarding an exchange and in less than 24 hours, an invoice for r... See more

Rated 5 out of 5 stars

Using the chin strap has greatly improved my sleep quality. The materials are soft and gentle and are not something I would find bothersome during rest. It holds my chin up properly and does it's job... See more

Rated 5 out of 5 stars

I measured my head carefully and these are so much too large and straps too long they don’t meet the Velcro. I can’t use them, I will need to size down dramatically, perhaps a new type of measuring?……... See more

Company replied


3.5

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Chin strap is painful!!!

Chin strap is painful!!!
It hurts my ears and my forehead from pulling downward so hard to keep my jaw up enough to stop air leaks and anaphasia. It was too expensive and I now regret the purchase. I can't use it, or return it!!!
I guess I'm going back to standard elastic chinstraps.

29 June 2023
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Reply from dualbandchinstrap

Hi Curtis, sorry for taking so long to respond to your review. We really appreciate your feedback, and sorry that the product didn't seem to work for you. It sounds like the Air Deluxe might be a better fit, as it has ear holes and extra padding. You can ship back to us your premium, and we would only charge the difference. If this is something you're interested in, please email support@dualbandchinstrap.com

Rated 5 out of 5 stars

Australian happy customer

Excellent product. Does exactly what l need it to do. Email contact was perfect. All enquiries answered in s timely and friendly manner. Highly recommend.

27 June 2023
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Reply from dualbandchinstrap

Hi Mark, apologies for taking so long to respond to your review, but thank you for your kind words! Your feedback is valuable to us :)

Rated 5 out of 5 stars

It help's me

It help's me. This is the second order.

20 June 2023
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Reply from dualbandchinstrap

Hi Mindor, we are so glad to hear you love our product and that it helps you. Your feedback is valuable to us :)

Rated 4 out of 5 stars

customer service is superb

customer service is superb, thank you very much for smooth transactions.

3 July 2023
Unprompted review
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Reply from dualbandchinstrap

Hello, thank you for your kind review! Your feedback means a lot to us

Rated 3 out of 5 stars

For over $70 I was expecting a more…

For over $70 I was expecting a more comfortable fit. The straps are definitely too short!

17 June 2023
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Reply from dualbandchinstrap

Hi Henry,
We can definetly fix that for you, please send us an email at larry@dualbandchinstrap.com

Rated 5 out of 5 stars

Great product

Great product. Costs a bit more, but works better. This is the second one I have purchased. I like the options they finally came up with as well so now you have several choices.

15 June 2023
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Reply from dualbandchinstrap

Hi Paul, thank you so much for your review! We are glad you like our range in designs so you can choose the chinstrap that best suits your needs. Your feedback is very important to us

Rated 5 out of 5 stars

This is by far the best headgear to…

This is by far the best headgear to help keep the mouth shut at night.nothing works for me and this strap works well. Not 100% but pretty good!

26 May 2023
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Reply from dualbandchinstrap

Hi Kevin, thank you so much for your nice review! Your feedback is very important to us

Rated 5 out of 5 stars

Chin Strap works as advertised

Chin Strap works as advertised, pretty much eliminated dry mouth and I realize a much better mask fit with the air fit F30-I.

3 June 2023
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Reply from dualbandchinstrap

Hi Mark, we are so glad to read your Dual Band works for you! Thank you for your review, this feedback is very valuable to us.

Rated 1 out of 5 stars

Not good at all

Not good at all. Do not waste your money

2 June 2023
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Reply from dualbandchinstrap

Hi Donald, we are sorry it took so long to respond to your review. We are sorry it doesn't seem to work for you, if you would like to expand on what doesn't seem to work for you, please email support@dualbandchinstrap.com

Rated 1 out of 5 stars

It does not fit very well and will not…

It does not fit very well and will not stay in place overnight. Size chart may be off .

1 May 2023
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Reply from dualbandchinstrap

Hi Jeff, sorry it took so long to respond to your review. If the size is incorrect, you can make a size exchange if you like! Please email support@dualbandchinstrap.com

Rated 3 out of 5 stars

I’m not happy with the fit of my chin…

I’m not happy with the fit of my chin strap. I measured the circumference of my head as instructed and ordered accordingly. This measurement didn’t take into consideration the height of my forehead and consequently the cap covers my eyes making it quite uncomfortable. Perhaps I need a smaller size but there was no indication on your instructions to consider other measurements.

10 April 2023
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Reply from dualbandchinstrap

Hi Tony,
I'm sorry the fit didn't work. We do provide size exchanges when necessary. Just get in touch with us and we will figure out how to proceed.
Wishing you restful, restorative sleep,
Larry

Rated 3 out of 5 stars

I ended up having to order an xl by 1…

I ended up having to order an xl by 1 inch. I FEEL like the straps are too long. I have to Velcro them rather high to get this thing in place. Because the hook side of the Velcro - which isn’t medical grade by the way - is on the head side - not the strap side - it also likes to try to grab into the headgear straps for my f20 and f30.

When you try to snug down the elastic strap to get good tension so your mouth doesn’t flap open in your sleep, it causes the whole freaking thing to try to shift forward on your head.. and given this thing feels almost too big, I wind up with this thing trying to cover my eyes. You tighten the back, and there’s nothing in the front to offset it. And again.. the hook fastener is on the main body, not on the strap.. so it tries to interfere and grab onto the straps of my headgear.

While it is mesh.. which makes it breathable.. it’s really not very skin friendly. You’d think any kind of liner on the inside would help w this.. but no liner.

Overall, I do like it better than my halo style chin strap.. but.. I’m definitely not in love w this thing. You’d think for the 50+ bucks spent on this thing - they’d be more diligent w the design and put some real thought into it.

I will not be sending it back bc I’m not going through the headache or hassle.. however, I’m not likely to buy again. There has to be something out there that fits better and will stay the hell out of my eyes.

24 April 2023
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Reply from dualbandchinstrap

Hi, thank you for your feedback, and we apologize we have taken so long to respond to your review. We have made improvements to our Chin Straps. The hook fastener is now on the straps, and there is now a liner on the inside to improve comfortability. If you would like to send us your old chin strap back, we will be more than happy to exchange for a newer model, only for the cost of the shipping. If this interests you, please email support@dualbandchinstrap.com and we will happily assist.

Rated 4 out of 5 stars

The chin strap works fine

The chin strap works fine . I do wish you made one that does not cover the ears . It makes it a little uncomfortable sleeping . Mabe a hole on the sides for your ears .

23 April 2023
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Reply from dualbandchinstrap

Hi Michael, thank you for your review, and we apologise we have taken so long to respond. Your wishes have been heard, and we currently have the Air Deluxe, which has ear holes! please check it out on our website. thank you for your valuable feedback

Rated 5 out of 5 stars

Great product.

If you have jaw drop issue, this chin strap will help eliminate it. The updated model is significantly more comfortable to wear at night, i would recommend this product to anyone. It’s well built, you can see time and effort was made to make this durable long lasting solution for those that have jaw drop issues.

31 March 2023
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Reply from dualbandchinstrap

Hi Jason, thank you for your lovely review, and apologies it has taken so long to respond. We are so happy to hear our product works for you, and thank you so much for recommending it to other people! :)

Rated 4 out of 5 stars

The best one I've used

This is a lot more effective than other chin straps I've used. It holds my chin up without pulling it back. It also stays in place with my beard than others. It is not made from neoprene, so doesn't smell bad like the neoprene ones I've used before. It can be a little tricky to find the right placement of the Velcro to keep your mouth closed without feeling like you're clinching your teeth.

29 March 2023
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Reply from dualbandchinstrap

Hi Sevya,

Thank you for your review, it makes us happy to see this sort of reviews because it helps us improve.

Sincerely,
Edwin

Rated 1 out of 5 stars

The headgear does not fit

The headgear does not fit. I sent two messages through the website, asking how to return it. Both messages were ignored.

30 March 2023
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Reply from dualbandchinstrap

Hi,

I am sorry that this has happened to you, can you please call me at 415-649-6684 so I can assist you?

Thank you.

Sincerely,
Edwin

Rated 5 out of 5 stars

Quick shipping

Quick shipping, quality chin strap, nice design.

22 March 2023
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Reply from dualbandchinstrap

Hi Ernest,

We do our best to ship the orders as soon as they get in.

We appreciate your review so much.

Sincerely,
Edwin

Rated 4 out of 5 stars

got delivered fast

23 February 2023
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Reply from dualbandchinstrap

Hi Andrew,

It makes us so happy to hear that your order was delivered on time, Thank you for your trust in us.

If you have any questions, please let us know.

Sincerely,
edwin

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