Dylanstephenpens Reviews 413

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the professionalism of the staff, especially regarding their helpfulness and quick responses. Many people appreciate the swift and fair payment process, often receiving money immediately after their items are received. The products themselves are consistently described as authentic and accurately represented. However, some customers reported issues with the company's handling of returns and refunds, mentioning concerns about items being sold despite agreements not to, or difficulties in securing a refund before returning goods. A few people also noted receiving items that were damaged or not as described, leading to doubts about the return process.

What people talk about most

Payment

Reviewers highlight positive aspects of payment. Customers consistently praise the prompt and immediate... See more

Product

Consumers generally express satisfaction with the product. Many reviewers highlight that items are accurately... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, efficient, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

Prompt communication, a fair price offered, clear instructions, prompt payment. I did look at selling my pen on eBay or similar, and maybe I could have got a little more for it. I opted to try Dylan S... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift shop
  2. Collectibles Shop

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

413 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Totally reliable service

Totally reliable service. From quote to payment with no hitches, no provisos and immediate payment as promised. Thoroughly recommend this fast and friendly service.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Was so easy to do business. Got the quote very quickly and was paid same day they received the pens. The price I received was fair and I will be doing more business again.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Price agreed and as soon as received in the post money was in my account. Would definitely use this company again .

25 April 2024
Unprompted review
Rated 5 out of 5 stars

I got four separate valuations for my…

I got four separate valuations for my Mont Blanc pens. Dylan Stephen's price was 20% higher than the second best quote, so I sent them the pens and received payment in my account the very next day. Impressive all round.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Very fair and efficient dealer

Very fair and efficient dealer with a flawless process. I was selling 2 pens - a Sheaffer and a Cartier. I had a very fair offer via WhatsApp within an hour. After posting Royal Mail SD, payment was made into my account almost immediately once the pens were received. I wish more businesses operated like this.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Stuck cartridge in my Cartier pen

I rang for some advice on a stuck cartridge in my Cartier pen. He was most considered and the advice was excellent and worked a treat. Always good to deal with a professional. Many thanks and happy to recommend.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
Dylan Stephens are very professional , agreed price on a Montblanc Meisterstük , then shipped to them. Arrived next day, and bank transfer same day. Highly recommended

31 March 2024
Unprompted review

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