This train franchise is pig S
This train franchise is pig S. H. I. T. the sooner they are removed the better. Train cancellations and delays are their forte
4 October 2019
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
Average
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Train company
I use East coast Trains a lot. And always use their site to book tickets.
Its Simple to understand and very convenient. Just input the code in the machine at your chosen station and there you have your tickets. And when things go wrong I know ESAT COAST will do everything they can to rectify the situation. AND...if the train is delayed or cancelled....you get a refund.
20 February 2017
Unprompted review
The worst of all the train companies!
The worst customer service in the world.
If you get delayed & complain, it'll take an age to sort & then if you are fortunate enough to get vouchers in compensation, you cannot use them on line!
Call centre is in (guess where.........) & that's a battle in itself!
Avoid them, go Virgin
17 July 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.