ecooutfitters.co.uk Reviews 6

Reply from ecooutfitters.co.uk

Updated May 11, 2026

Dear Gabriela,We are very sorry to hear that you were disappointed with your order.
We would just like to clarify that the trousers sent were the correct size ordered (7–8 years). As with many children’s clothing brands, the internal garment label may display the lower end of the size range rather than the full range shown on the website.
We absolutely understand that sizing can vary from child to child, and for this reason we are always happy to accept returns and issue refunds for unworn and unwashed items.
Unfortunately, in this case the garments had already been washed before the sizing concern was raised, which meant we were unable to accept them back under our standard UK returns policy.
Our uniforms are made from high-quality GOTS-certified organic cotton without harsh anti-shrink chemical treatments or synthetic coatings, which is a conscious choice we make to keep our garments as natural and skin-friendly as possible.
We are genuinely sorry the products were not suitable for your child and appreciate all customer feedback.

Reply from ecooutfitters.co.uk

Dec 13, 2025

Hi Tina,
We are sorry to read your review, and we’d like to clarify the situation for transparency.
Your order was dispatched from the UK and arrived in Canada within the normal international timeframe. According to the official tracking from Royal Mail and Canada Post, delivery was attempted and a collection notice was issued. Due to the Canada Post strike, you advised us that you chose not to collect the parcel.
As we explained multiple times in our email communication, we are only able to issue a refund once the parcel is physically returned to us by the carrier. This is standard international procedure and applies to all undelivered orders. At the time of your review, the parcel had not yet been returned to our warehouse.
We did not stop responding to you; all emails sent were answered promptly. In fact, we continued to provide tracking updates from both Royal Mail and Canada Post, and confirmed that we would refund you in full as soon as the parcel arrived back with us.
We appreciate how frustrating postal disruptions can be, especially during a strike, but these delays are outside of our control. What is in our control, issuing a refund once the goods are returned, will of course be completed immediately once the parcel is received.
Regards
EcoOutfitters team

Reply from ecooutfitters.co.uk

Updated Feb 18, 2025

Dear Sarah,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the trousers didn’t hold up as expected, especially since your choice was driven by your son’s need for eczema-friendly clothing. We completely understand how frustrating this must have been for you.
My business partner and I started this company when our boys began primary school, so we completely understand parents' challenges when looking for safe, durable schoolwear. As a mother, I also know that no fabric is indestructible, especially when little ones spend around 35 hours per week on the carpet during floor time. That said, durability is something we take very seriously, and we are continuously working to improve our fabrics while staying true to our commitment to using only natural, non-toxic materials. While organic cotton is the safest option for sensitive skin, it is still a fabric and would tent to wear out when comes to the continuous contact with hard cerfaces. To address minor rips, we provide patches that make repairs simple.
Over the years, we have been refining our designs to enhance durability, our latest collection now features a thicker, more robust fabric, and we’re exploring further improvements. We truly appreciate your feedback, as it helps us grow and improve. Your support means a lot to us, and we hope to serve you better in the future.
Kind Regards
EcoOutfitters team

Reply from ecooutfitters.co.uk

Feb 18, 2025

Dear Anastasia,
We’re truly sorry to hear about your disappointment and appreciate your feedback. We completely understand how frustrating it must be to have school trousers wear out sooner than expected.
At EcoOutfitters, we are committed to providing high-quality, durable clothing made from 100% organic cotton. Our trousers are designed to withstand everyday wear, but as with any fabric, they are not indestructible. Active children engage in sports, running, and other activities where falls and friction can cause wear and tear, which no material can fully prevent.
Upon reviewing the photo you provided in your email to us, the damage to the trousers appears to be a rip, or possibly even a cut, rather than a fabric failure. While we regret that your experience has not met expectations, we stand by the integrity of our products. Since founding EcoOutfitters in 2012, we have taken great pride in the quality and durability of our garments, with thousands of satisfied customers over the past 13 years.
That being said, we always strive to ensure our customers feel heard and valued. Your feedback is truly appreciated, as it helps us refine and improve our products and service.
Kind Regards
EcoOutfitters team