4.9
Most of the time I cannot access my website.
The support does respond to tickets but gives the impression of wanting to do the bare minimum.
This is 2020 - Wordpress Installs should just work out of the box not require customers to endlessly chase.
I will now be looking for another host.
Just perfect and immediate support
Superb service as usual. Efficient, professional and friendly - how can you go wrong?
This time Scott was the helping hand on my issue.
But everytime time I have a trouble the staff is always there to solve it fast and efficient.
Great customer support
Very good website. The web is so helpful for the android app developers . Thanks to Rob.
Very good service as always. Quick replies and my question was answered.
I have been using Ecoweb for around 4 years both for the websites I own and also for my clients.
Not to mention the amazing features like security, reliability and speed but the main reason why I am 100% confident that things can never go wrong with Ecoweb is that; whenever I experience a technical problem, I get a response so quickly that sometimes I can’t even believe it. And the response is not just for replying to the ticket but the person dealing with your problem actually solves it within a short period of time. This is because they stick with the problem until it is solved.
You couldn’t have received a better response even if it was your own technical team.
This is critically important when you are offering technical services to your clients.
It is also nice to know that every month they plant trees for your hosting packages.
Thank you Ecoweb team.
I've been using ecoWeb Hosting for several years now, and overall, it's been a great experience.
I'm in the U.S., and while using a hosting service located in the UK might seem absurd, it has always worked well for me, it has fast loading speeds, I've had no downtime that I've noticed, and I've had far fewer headaches than I had with my previous U.S. based hosting service, which shall remain nameless.
Their service is also excellent and responsive, and I've never had to wait for more than a day or two (the latter only if it's the weekend) before hearing back. More often than not, they've solved my issue with the first contact.
Overall, I recommend them highly, and will continue using them for my business and personal hosting needs for the foreseeable future.
Great service again from Eco Webhosting. Wanted to change my payment method and Scott sorted it all out for me. Thanks
I've always had amazing support from Eco web hosting. They are prompt in replying to my queries. Very knowledgeable and skilled at getting me unstuck. They explain how they got to the solution to help if the problem should ever reoccur. I really love their very practical carbon offset policy and love the fact they are helping to re-forest the planet we live on. Other than as a customer I have no other relationship with Eco web hosting and wouldn't give them 5 stars if it wasn't very well deserved.
Thank you for your continual good service and kindness to the planet over all the years that I have been your customer.
Paul Conway
Absolutely superb! And I'm not just saying this after coming from Easily - anything's fantastic after those clowns!
I only have a basic website hosted, so can only comment from that point of view but the control and options are amazing. My site's responsive and stable.
Support is one of the best I've encountered anywhere. Very fast to respond and remedy. To highlight this I contacted them recently because, although I'd set up SSH access (quick and easy too), I couldn't connect vis SSHFS. They sorted this out within hours! Brilliant.
I have been using ecowebhosting.co.uk for just under a year now, their support when I need it is quick and clear. Hosting my website with them is a breath of fresh air!
Very supportive and understanding customer care.I am lucky because I choose them.
One word. Excellent
I contacted them, asking whether adding .be domain names to ecowebhosting was on their timeline. They responded they would add it for me, and less than an hour later the possibility of purchasing or moving .be domain names was added to ecowebhosting.
I am so impressed with Eco Web Hosting. Tak has been incredibly helpful and patient with my lack of skills and not once has he made me feel like a pain (which I'm sure I was!). I chose Eco Web Hosting for the green credentials, but am so pleased as their support and service is excellent too - I highly recommend.
I've been using their website hosting package for over a year. I found their customer support to be excellent. They respond almost immediately and have even helped me solve technical problems in my code.
The support is quality doing exactly what is asked and not messing about with anything that is not needed, no fuss straight to the point
Quick response to ticket issues and comprehensive support. Transparent terms and conditions and good value for money.
Fantastic customer service taking the extra steps with quick responses and highly competent experts both in sales and technical support. Highly recommend!
