EMIS Health Reviews 13

im an experienced senior partner we have been using EMIS for 15 years it has become almost unusable as it constantly crashes and needs updating, contacting EMIs is nearly impossible, its useless so we are looking at system one

Paid for my purchase and never arrived. Had a couple if interactions through email and their chat. Don't respond anymore. Don't buy from them, it's a scam.

avoid. just go into your gp, it's far quicker and works. this seems just a scam for data mining. the patient access never works properly and the technical support is non existant. but they get all your lovely personal data okay.....strange taht.

Oh dear..you have decided to introduce 2FA for Patient Access. The instructions are poor. Once the option is chosen, no ability to back out. Problems with the 3rd party codes not being accepted by Patient Access. So much Hassel. Suspect there will be many complaints and potential deletion of the otherwise good app.

Took my money. Didn’t deliver the goods. Unable to contact. Does not answer emails. So all in all a scam. Iam now $200 poorer. Not happy….

Three days after I was referred to Emis Health by my local council I want to have nothing to do with them. The tally so far has been,
- a telephone call where they were speaking so fast that I couldn’t catch anything, even the name of the caller;
- arranging a meeting at my own home that I was unable to attend because I was in hospital;
- cancelling that meeting with no notice and ordering me to another meeting at a very inconvenient time and place on a day when I might still have been in hospital, and
- sending their order to attend in a ‘no-reply’ email.

These dirty tricks are typical of companies that are looking for excuses to impose sanctions. They also punish people, likely to be older, who have little access to IT or little familiarity with its use, by apparently offering no phone service, so they are all dirty tricks aimed at exploiting the vulnerability of people who fall into their snare. All of this was my own experience before reading other commentators. I expect when I read other’s comments that it will be an even more dreadful picture.

Poor access by patients using this system as noted by multiple users.
No access at all so far but they claim ID information is missing ??...
NHS needs to look at this again.

You can never find the right website and when you do it’s hard to navigate, can’t for the life of me why they changed from the NHS website it was so easy! Emis is just terrible!!

'Problem solver' indeed. Bugged up website with the eternal wheel of death for hours upon hours. I cant for the life of me figure out how they get away with it. Blood sucking leeches that profit from the misery of the down and out of this country. What a disgrace.

I actually sat there for hours, refreshing the page, cretinous cash grabbing charlatans is what they are.

After being exposed to EMIS for 20yrs i am amazed that they are still in business. Everyday it crashes, often more than once and is slow.
I spoke to my friend in industry and he is amazed at how poor the service is and he would be using someone else . That's the point though isn't it. If you have a monopoly why worry ?

EMIS failed to provide support for their own product for a clinic. The whole issue started with their own clinical system not updating and me trying to contact them for support. Support itself seemed pleasant and sounded helpful, but unfortunately after "trying" to transfer my call to the technical support team the call dropped, I could clearly hear them picking up and dropping the phone, ending the call (I even have recorded these calls expecting poor service). I called again and all in all this happened three times in a row. Fourth time the transfer actually managed to reach out to them about the issue and got a ticket logged.

Now they have explained that an EMIS spoke server has to be setup on site and that is not what they usually do. EMIS, not installing their own server software/application/service.

When asked for any guidance or documentation, support failed to provide anything regarding to the said server. No software, no guides or any documentation, no assistance at all as they themselves did not store such information nor anyone knew how to do it.

So now there is a clinic, which cannot function as their system requires an update to allow to continue working, which cannot happen as EMIS did not install their own service within a computer on site when the clinical system was being rolled out and now any support or guidance is impossible as nobody within EMIS has any clue what how and where this needs to be done.

Besides all other issues the clinic has had for over a year, I think this is enough to tell how appalling EMIS as both a clinical service and support is.

I would urge anyone to stay away from this company as this is close to a "scam" level of conduct. All you will get is the initial setup and no support afterwards whatsoever.

Harder to access the patient system to request medication than it is to get into my bank account. So many hoops to jump through. Email address, password now memorable word, all requiring different characters symbols capital letters etc. This was so easy when I used my unique user ID with unique number as a password.

EMIS Health provide access to patient data.
I have used their website for access to my medical records, and it was dated, but it was OK.
They changed the front end, and now my browser doesn't recognise the login, so I can't login.
So, I asked for a password reminder, and that didn't work.
So I asked for help, and I believe after I lodged a formal complaint, I was told to ask for a password reminder and the case was closed. I pointed out I had tried that, and got a repeat of the same email.
We are now something like 3 weeks after I first raised this matter with EMIS, and I have had to lodge it multiple times as a formal complaint, and I have only had about 3 replies from the help desk, all of which are the same response.
I have made no progress, and they don't seem to take any part of this seriously, nor do they consider that I am their customer, and I am getting no help or service.
Awful. I use a different service for my mother, and that may not be perfect, but it works. I will migrate my data over to them ASAP.