We had booked onto the factory tour for 5 people. The tour was fabulous, and we were struck by how professional, friendly and happy all the staff were. What a fantastic place to work. We learned a gre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whatever you purchase from Emma Bridgewater it's always beautiful but it's also very practical. The mugs are great to drink from, the teapot pours well (no spills), the table runners wash beautifully... See more
Company replied
Easy to use website. Ordered a personalised mug, it took 2 weeks but was worth the wait! The only thing I was disappointed with was the ‘gift message’, I expected this to be printed onto a card for t... See more
Company replied
Items arrived in perfect condition and as ordered. I've never had any real difficulties shopping with EB. On very rare occasions (2, I think) Fedex has not delivered on the date given but has delivere... See more
Company replied
Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
85k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emma Bridgewater
Good afternoon Marina,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Fabulous friendly staff and service.
I had an issue with an order, some items damaged due to the delivery company and a couple of items slipping through quality control, however the problem was quickly resolved and replacements sent out.
21 September 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Helen,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Sarah,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Beautiful product arrived quickly and…
Beautiful product arrived quickly and in good shape
16 September 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Joanne,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Mug arrived with a big chunk chip out…
Mug arrived with a big chunk chip out of it glazed over
23 September 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We can see that you have since been in contact with our Customer Service team and they have resolved this matter for you, by arranging for a replacement to be sent out to you, as soon as possible.
Our customer experience is very important to us, and we hope that we can regain your confidence in us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Mr & Mrs Williams,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
I contacted the company due to a faulty…
I contacted the company due to a faulty items and they replaced without any hassel
23 September 2026
Reply from Emma Bridgewater
Good afternoon Angela,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Always just lovely
Whatever you purchase from Emma Bridgewater it's always beautiful but it's also very practical. The mugs are great to drink from, the teapot pours well (no spills), the table runners wash beautifully etc etc. Everything is of a high quality, functional and just so lovely to have about.
23 September 2026
Reply from Emma Bridgewater
Good afternoon Sarah,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
First order didn't arrive second try…
First order didn't arrive second try part glaze missing third time product perfect quick refund on first order that didn't arrive and replacement sent out straight away for damaged bowl
22 September 2026
Reply from Emma Bridgewater
Good afternoon Laura,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Rachel,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Everything went as promised
23 September 2026
Reply from Emma Bridgewater
Good afternoon Petra,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Beautiful items, superb customer service!
Not only are the items I bought beautiful, when evri messed up the delivery EB staff sorted out a new order immediately.
I have now collected my parcel and am very pleased with it.
21 September 2026
Reply from Emma Bridgewater
Good afternoon Valerie,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon David,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Personal mug etc
Products are as explained.
Personal gifts are made very professionally.
Delivery takes a bit longer than most but worth waiting for
23 September 2026
Reply from Emma Bridgewater
Good afternoon Linda,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
This was a gift for a family member
This was a gift for a family member. It was another of Emma Bridgewater cups to add to their collection. The design was even better than the picture, well made and painted and a great gift for anyone who wants things that little more special.
23 September 2026
Reply from Emma Bridgewater
Good afternoon Caron,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Nice company to deal with
Nice company to deal with, pot is for my daughter for Christmas as is the mug.
23 September 2026
Reply from Emma Bridgewater
Good afternoon Chris,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
SATISFIED CUSTOMER
Items arrived in perfect condition and as ordered. I've never had any real difficulties shopping with EB. On very rare occasions (2, I think) Fedex has not delivered on the date given but has delivered the next day.
22 September 2026
Reply from Emma Bridgewater
Good afternoon Chris,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Beautiful autumn theme
Gorgeous pumpkin mug and autumn themed teatray. Just what I wanted for this time of year.
A frustrating delay with the delivery but that doesn't reflect the beautiful mug.
23 September 2026
Reply from Emma Bridgewater
Good afternoon Jenny,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
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