Empire Physiotherapy Reviews 293

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel comfortable and at ease during treatments. Many highlight the exceptional service and the personalized approach to understanding individual needs and creating effective treatment plans. The user experience is frequently described as positive, with many appreciating the clear explanations and the tangible improvements in their conditions. However, some people were dissatisfied with the assessment process, noting a lack of physical examination and an absence of explanation or apology when a physiotherapist was not present for a session.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and caring... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Customers consistently mention feeling comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

293 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Neha was amazing.

Neha was amazing! very welcoming and friendly, made me feel at ease with the acupuncture as it was my first time.
Very professional, looking forward to my next session.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being professional, which put me at ease right away.

Never having experienced acupuncture or ultrasound therapy before, I was quickly put at ease and Neha kept a constant eye on my pain threshold, to ensure I was comfortable throughout.

The exercise videos and PDF instructions were clear, concise and very useful.

After a full course of 6 treatments, my pain level has shot from 11/10 to 1/10. I'm fighting fit and am thankful to Neha for her expertise.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing - very intelligent and knowledgeable - great service 👍
So I rate this five stars & recommend anyone who's experiencing ligament damage or muscle tears ECT
You will be in the right place to get answers.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy

The best Physio Therapist ever. Very knowledgeable, good listener, patient, kind and understanding.
The icing on the cake was the that the exercise instructions were sent to me via email. This enabled me to remember qnd carry out the exercises on a daily basis.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb service!

It was my first physio appointment with them and it was fantastic, on time, great assessment prior to treatment, clean and calm atmosphere, competent staff, all in all I was very impressed!

4 January 2026
Unprompted review
Rated 5 out of 5 stars

First acupuncture experience

What a lovely young lady , she went all out to explain why my symptoms were aggressive, and was very gentle in her treatment of acupuncture, which i have never experienced..

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Physio for my ongoing pain …

Ruchi was exceptionally understanding and professional all through my sessions, she took her time to listen and I didn’t feel rushed. She explained all the treatments to be carried out and their purpose She was helpful in explaining my exercises. She made me feel very comfortable. I would have loved more sessions with her

28 December 2025
Unprompted review
Rated 5 out of 5 stars

It was my first time ever to have an…

It was my first time ever to have an appointment here for physiotherapy with Neha, she was amazing very very caring very respectful explained everything she did when she did it why she was doing it she went through a thorough triage. I felt really comfortable and safe in her hands and the treatment itself was amazing thank you.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Neha is really good

Neha is really friendly and takes time to understand the problem area
She is very good at what she does
She follows up
Neha explains everything clearly
An asset to the empire team

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Neha

Neha , saw me a month ago for the first time and gave me some treatment for my left shoulder , arm and hand , my shoulder had been hurting and causing muscle paralysis in my hand and arm for over a year, after one session with Neha and a month of physio she assigned me with shoulder is 99 % healed, I can use my hand again, My hand is 80 % healed already. It amazing as I thought I’d be permanently disabled.She is great and very supportive and experienced. I highly recommend her for anyone who needs physio.Today’s treatment was amazing I feel totally reenergised and so grateful to know that I’ll be fully healed very soon. I really appreciate her support and work.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Neha was one of the few physiotherapists who took the time to listen to where my pain was occurring and conducted a treatment which immediately alleviated the pain and this is after multiple visits to osteopaths and other physiotherapists.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service of Neha

Great service of Neha. She was professional, answered all my guestions and always ro the point. She was friendly and empathetic at the same time. Neha is great asset to the company.
Katarzyna

27 November 2025
Unprompted review
Rated 4 out of 5 stars

This was an early morning punctual…

This was an early morning punctual appointment. The physiotherapist was very profession in seeking out the relevant medical information on root cause before providing the accupuncture therapy.

I felt relaxed and comfortable during the whloe session.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing person and very well…

Amazing person and very well knowledgeable and advised me of best way to go forward and sort out the problem, was very pleased of the way Niha has used her experience and skill to help me, she was very gentle and considerate.

26 November 2025
Unprompted review

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