Empire Physiotherapy Reviews 293

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel comfortable and at ease during treatments. Many highlight the exceptional service and the personalized approach to understanding individual needs and creating effective treatment plans. The user experience is frequently described as positive, with many appreciating the clear explanations and the tangible improvements in their conditions. However, some people were dissatisfied with the assessment process, noting a lack of physical examination and an absence of explanation or apology when a physiotherapist was not present for a session.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and caring... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Customers consistently mention feeling comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

293 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I met Neha today

I met Neha today, a physiotherapist at Empire Slough who was brilliant at her job. She understood my case very well taking into consideration the chronic pain that I was suffering from a long period of time. She made realistic plan to target pain areas to help me with long lasting recovery.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Feedback on Empire Physio experience

Neha of Empire Physio was really good. She was knowledgeable, courteous and kind. She gave me useful exercises to do, acupuncture and use of a TENS machine. Thanks to her, I saw an improvement over the 3 sessions I had.

The Admin & bookings team were also good and I got an appointment in good time.

I would recommend Empire Physio and use their service again.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent.
Had my initial appointment and Neha was kind compassionate and knowledgeable.
Had this shoulder arthritis which has become unbearable and actually for the first time I’m feeling hopeful.
Neha made me a plan and started her work in the first appointment.
Excellent place. X

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent therapist

Neha my therapist was able to help with my pain management and was very easy to get on with.
I can’t fault the treatment given. However it be even better to have had more sessions with her.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

A lovely experience with Harris and Empire Physiotherapy

I was so lucky to be Harris' patient and he took great care of me and my son, who he also treated. Empire Physiotherapy's facilities are excellent, clean and hygienic. Every visit was met with a smile and appointments were always on time and the full session length (no shortening). I would highly recommend Harris and Empire Physiotherapy!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I have been referred to Empire Physio…

I have been referred to Empire Physio by my NHS Doctor after experiencing severe pain in my right knee for over six months.
I had tried several different treatments including medication, but nothing seemed to relieve the pain.

Harris initial consultation was excellent. He worked with me to identify the root causes of my pain, and recommended a number of exercises along with a three session course of therapy plus two acupuncture sessions.

Harris worked with me collaboratively, to understand my occupational health needs and effectively identified the best course of treatment, exercise and changes required to heal the damage around my right knee but also prevent the injury returning.

His knowledge, patience and understanding have relieved my pain symptoms and help me to recover and manage my daily routine to avoid reoccurrence.

I cannot thank you enough. 🙏🏼

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Good experience and now im pain-free

I had 6 sessions with Neha and she made me feel really comfortable with the treatment plan she recommended, evwn the acupuncture which I was worried about but has helped my pain. I have some exercises which will assist me in the future too.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Neha made me feel comfortable and explained everything in detail. Very professional and friendly at the same time. Highly recommend.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Neha

Neha put me at ease, explained everything throughly, treatment was not painful and I left feeling better than I entered which is fantastic 🥳

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Ignored and forgotten.

My pregnant wife has an ongoing back injury and was refered here by the GP, we are trying to understand why she was treated so poorly.
The assessment was lacklustre with no physical assessment carried out,
The actual session wasn't attended by a physio, no explanation was given why, no apology given for wasting her time, and no follow up was attempted.
Perhaps she is the 'wrong type of person' to receive treatment here.

18 August 2025
Unprompted review

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