1.9
Dishonest pricing. Everytime they announce a bigger promo they inflate their pricing. Arrogant in the client responses, trying to make us fools. The albums look good at first, but many times come with white wedges or crooked printing in some pages
So Amazing album!
Everything sent quickly and every perfect as per expectations!
I have now 10 different albums since 2011 and all beautiful.
I will never change it
WARNING:No customer service im waiting for my order over 3 month and nothing arrived yet im trying to call them chat, email them but cant get threw that's the worst online shopping i ever had
DO NOT USE HOFMANN.
We put in our first order for Hofmann digital photo albums on May 31st, received an email 3 days later stating they had been made and delivered to shipping company MRW with a tracking number. Two weeks later I contacted Hofmann as the albums did not arrive and the MRW tracking number did not produce any result. They replied that they would make the albums again and send them with zero explanation as to what happened to our order and no indication of timeline.
We contacted them again to ask for an explanation and to ask them to send them express via DHL as we needed the albums urgently. They explained that the albums simply had not been made (!!!) and that their automated system incorrectly indicated they had been made and shipped so they did not notice. They now say I should get them by July 3rd, over a month after my original order. This delay is unacceptable and the customer service is appalling, they use standard template answers and provided a 5€ coupon as an apology.
It was very important for me to get these albums sooner as they were gifts to my son's grandparents to be given at his baptism. They live very far away which makes it challenging to send the albums to them and they are traveling for the occasion. Thank you Hofmann for ruining this for us! Needless to say we will never use your service again and will not recommend it.
Nice albums and quick turnaround plus regular promos.
Software could be improved as for thick albums, it is almost impossible to align the images on the covers.
Never had a problem so far, so can't comment about the customer service
BAD COMPANY. They don't reply to emails and the chat option is non-existent. The email address they have provided is incorrect. Paid for my order but no order was sent. BE WARNED!!
A COMPANY THAT USED TO BE GOOD...NO QUALITY OR CUSTOMER SERVICE ANYMORE.
My parents have ordered photo albums with Hofmann since I was a kid. We always loved the quality and service and we completely trusted this company to print all our memories.
Until now. I ordered an album for my boyfriend's 30th birthday, gathering his life pictures. What a disappointment when the album arrived. It looked like it was printed in a rush. Many pictures moved, no straight borders, bad quality paper, different background colours to the ones I chose. I felt ashamed to give this gift to my boyfriend. It made me really sad as I couldn't get a replacement on time for his birthday.
Anyway I emailed them. Explained my deep concern about the album's quality and my disappointment, and attached pictures of the errors. I fairly requested to have one more copy sent over to me matching the standards I paid for.
2 EMAILS, 1 MONTH AND A HALF...AND NO REPLY FROM THEM. COULDN'T THEY CARE LESS ABOUT THEIR CUSTOMERS?
I contacted them AGAIN, via chat, had to go through all the situation and provided every detail. Eventually I got my money refunded. Never ever buying from them again.
P.S: When I asked them via chat why they wouldn't they reply my emails, they didn't have any answer...
Huge disappointment...
Have had bad experience with this company twice!
I waited a few weeks for my orders to arrive and it was almost impossible to contact the company during this frustrating waiting time.
When my second order arrived, the album had glue on the cover which must've leaked during the manufacturing process - not at all professional.
Super service and very quick delivery. Order was placed late afternoon saturday 18. May 2013. The order was printed and shipped already monday 20, May 2013. The quality is excellent. It is value for money
