After a terrible experience with PrePay Power Ireland (the sneaky thieves). I was swapped easily (too about 30 minutes) by a very helpful and entertaining customer service chap named Joel Thomas. Mu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just changed to Energia as my gas and electricity supplier. Usually I'm very slow to switch suppliers as I'm always too busy to look into it and never have time to talk to reps at the door, who usu... See more
Company replied
Samjeed Illikkottil came to my home and completely resolved my electricity and gas bill hike issues. He took the time to go through my bills step by step, explained everything clearly, and made sure... See more
Company replied
Really happy I switched to Energia! ⚡️ The sales rep, Hari Kumar, came to my door and helped me realise I’d been paying way more for electricity with my previous provider. He was very knowledgeable ab... See more
Company replied
Company details
Written by the company
Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.
Gold Winner
UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.
Contact info
The Generali Building, Blanchardstown Retail Park, Blanchardstown, Dublin, D15 YT2H, Dublin, Ireland
- 1850300700
- info@energia.ie
- energia.ie
4.4
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was easy and quick also…
The process was easy and quick also energia gave me the best rate among all other electricity providers
10 October 2026
Unprompted review
Sophia Vijayakumar was very helpful in…
Sophia Vijayakumar was very helpful in switching. Thank you
9 October 2026
Unprompted review
Kanishk was with me and helped me…
Kanishk was with me and helped me choose a good plan for EV and solar panel's.
9 October 2026
Unprompted review
Sophia
Sophia
She came to my door and explained me everything about the bill and she was very professional and helped me to switch to energia without any hassle highly recommended her
9 October 2026
Unprompted review
Sophia vijayakumar
Sophia vijayakumar
Polite and communicated very well the benefits and went through the steps clearly and saved us money. Thanks Sophia!
9 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Matthew murphy
I switched with Matthew Murphy at the door he was very helpful and explained everything perfectly for me to understand. He was very professional and understanding with my concerns and made it a really quick and easy decision for me to make.
26 September 2026
Unprompted review
Reply from Energia
Hi Himena,
Thank you for taking the time to share your feedback!
We are very happy to hear that Matthew was able to provide clear explanations, address your concerns and made the switching process smooth and straightforward for you.
We truly appreciate your positive review and your feedback.
Kind regards, Robert.
Very good service from Prateek Sharm
Prateek was friendly, knowledgeable and not pushy. A credit to Energia.
8 October 2026
Unprompted review
Reply from Energia
Hi James,
Thank you for taking the time to leave your 5-star review!
I am delighted to hear that you had such a positive experience with Prateek and found Prateek to be so polite, helpful & informative.
We really appreciate your kind feedback and if we can be of any assistance in future, please just let us know.
Kind regards, Robert.
Fair retention offer
Fair retention offer. Very quick and easy to renew online.
8 October 2026
Unprompted review
Reply from Energia
Hi Helen,
Thank you for your 5-star review and the positive feedback. We are glad you found online renewal so quick and easy.
Kind regards, Robert
Reply from Energia
Hi Michael,
Thank you for taking the time to leave your review.
We are happy to hear of your positive experience and glad you have found our staff friendly.
Kind regards,
Jennifer
Reply from Energia
Hi Maurice,
Thank you for taking the time to leave your review.
We really appreciate your feedback.
Regards,
Jennifer
They offered me good customer service…
They offered me good customer service when I was with them but they are acting like a stalker trying to get me back. I get at least one visit a month from one of their sales people.
2 October 2026
Unprompted review
Reply from Energia
Good afternoon Oliver,
Thank you for taking the time to leave your review.
I am sorry to hear that you have had repeat visits from our door agents and apologise for any upset this has caused.
If you can please email us at homeenquiries@energia.ie with your address, we can arrange for your details to be added to our 'Do Not Contact List'.
Please include 'trust pilot' in the subject of your email to allow our team to prioritise this for you.
Regards,
Jennifer
Thank you Vishal
I had a fantastic experience working with Vishal from Energia. He was extremely helpful and highly professional throughout the entire process, taking the time to answer all my questions clearly. His excellent customer service made everything simple and stress-free. Highly recommended! TJ
2 October 2026
Unprompted review
Reply from Energia
Hi Teejay,
Thank you for taking the time to leave your review. I am delighted to hear that Vishal was able to assist you and that he explained everything well. We really appreciate your positive feedback!
Kind Regards,
Rachel
Excellent customer servive agent
Excellent customer servive agent. Patient, informed and competent
28 September 2026
Unprompted review
Reply from Energia
Good Morning Jack,
Thank you for taking the time to leave your review. We strive to provide excellent customer service, so I am glad to hear of your positive experience! I hope you continue to enjoy your time as our customer.
Kind Regards,
Rachel
I can't write a review.
I can't write a review.
My husband in hospital.
He dealt with phone call.
Sorry
Joan Tierney
5 August 2026
Unprompted review
Reply from Energia
Hi Joan,
I understand this may be a difficult time for you and we appreciate you taking the time to leave your review.
I am truly sorry to hear about your husband's hospitalization and I hope for his swift recovery.
Kind regards, Robert.
Just spoke with Liam from the Energia…
Just spoke with Liam from the Energia Team to renew
my Gas / Electric Account .He went through everything slowly and explained what Options were available .
Fantastic Customer Experience .
1 October 2026
Unprompted review
Reply from Energia
Good afternoon John
We're so glad to hear about your positive experience renewing your account. It's wonderful that Liam provided clear explanations and excellent service. Thank you for sharing your feedback!
Kind Regards,
Sarah
Easy to navigate change online
29 September 2026
Unprompted review
Reply from Energia
Hi John,
We're so happy to hear that you found our online switch process so easy to navigate. We appreciate your positive feedback and if we can be of any other assistance please let us know!
Kind regards, Robert.
Good response
Good response from Sophia who called to my home and set up the contact very effectively. Recommended
4 September 2026
Reply from Energia
Good Morning Michael,
Thank you for taking the time to leave your review. I am so happy to hear that Sophia was very helpful in setting up your contract with Energia. We really appreciate your feedback and hope you enjoy your time as our customer.
Kind Regards,
Alyson
Avoid like the plague
Avoid. Changed price by 40% on ev tariff within a week of me switching to them
25 September 2026
Reply from Energia
Hi Seamus,
Thank you for taking the time to leave your review. We understand your frustration when expectations regarding savings are not met. Unfortunately, due to increased wholesale energy costs we have had to increase our prices. We are always reluctant to increase our prices, and we work hard to offer our customers the very best rates possible.
If you would like to discuss your options, please contact us directly at homeenquiries@energia.ie with your name and account number. Please include "trust pilot" in the subject of your email to allow our team to prioritise this for you.
Kind Regards,
Jennifer
Announced a price increase a couple of…
Announced a price increase a couple of weeks after I signed up. Cooling off period of only 14 days so I was unable to cancel.
25 September 2026
Reply from Energia
Hi Damian,
Thank you for taking the time to leave your review. We are always reluctant to increase our prices, and we work hard to offer our customers the very best rates possible.
Unfortunately, due to increased wholesale energy costs we have had to increase our prices.
You are welcome to call our Renewal team on 0818 405 405, option 2, to look at different tariff options that may be suitable for you. Alternatively, you can contact us at homeenquiries@energia.ie with your name and account number and we can look into this further for you. Please include 'trust pilot' in the subject title to allow our team to prioritise this for you.
Kind Regards,
Jennifer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.