I love my POS system and on the rare…
I love my POS system and on the rare occasion that I do have an issue, they are very quick to remedy it. I couldn't be happier with the level of service I get.
Epos Now Reviews
4,581 • Excellent
Only the latest review will count in the company's TrustScore
Chris was very helpful and answered all…
Chris was very helpful and answered all our questions.
We have had intermittent issues with…
We have had intermittent issues with our PDQ machine and network - Patrick Lloyd (no relation) is an absolute hero and sorted it! - give the man a medal!
New EposNow till.
New EposNow till.
I have been working on adding a new EposNow to our establishment, time critical. I needed help in setting up this new location. Ryan Egan has been my point of contact for this. Great service and support from Ryan and done an excellent job in assisting me with this tricky project. Thank you
Upgrade from old till system to Epos Now
Upgrade from old till system to Epos Now
We needed help to upload our stock lines in order to start using our new Epos Now till system and had to transfer overnight from our old system to our new Epos Now system.
We received excellent support from Rhys Sturgeon as a result of which we had minimum down time and an amazingly smooth transition to the new system for the shop staff.
We now benefit from the ease of operation of the system .
and the detailed reporting available on all aspects of the business.
Thank you
Caroline
Reply from Epos Now
Hi Caroline,
Thank you for taking the time to leave your feedback, we're delighted you have found your initial experience with us to have been so positive and that you're already seeing the benefits our epos solution has brought to your business.
Rhys is regular spot on our TrustPilot reviews for all the rights reasons, but we never get bored of hearing how he continues to delight our customers daily - thanks for the share!
I'll make sure this is shared with Rhys and his team.
Kind regards
John
Thank you for taking the time to leave your feedback, we're delighted you have found your initial experience with us to have been so positive and that you're already seeing the benefits our epos solution has brought to your business.
Rhys is regular spot on our TrustPilot reviews for all the rights reasons, but we never get bored of hearing how he continues to delight our customers daily - thanks for the share!
I'll make sure this is shared with Rhys and his team.
Kind regards
John
Fantastic service
After a rocky start with our original trainer going off sick Henry stepped in and saved the day. He has a perfect manner for the training, he is patient, listens and explains things really well. Thanks Henry for making me believe I can finally get my head around the Eposnow system.
Reply from Epos Now
Hi Moragh,
Thank you for taking the time to leave your feedback, we're delighted you found Henry so attentive and helpful - he's a safe pair of hands and our customers are rarely disappointed!
I'll make sure this is shared with Henry and his team.
Kind regards
John
Thank you for taking the time to leave your feedback, we're delighted you found Henry so attentive and helpful - he's a safe pair of hands and our customers are rarely disappointed!
I'll make sure this is shared with Henry and his team.
Kind regards
John
Andrea Pieri Review
Andrea was able to answer every question quickly and helped me with all my queries.
She was extremely polite and professional.
Thank you.
Reply from Epos Now
Hi Simon,
Thank you for taking the time to leave your feedback, we're delighted you found Andrea so attentive and helpful - she's solid gold!
I'll make sure this is shared with Andrea and his team.
Kind regards
John
Thank you for taking the time to leave your feedback, we're delighted you found Andrea so attentive and helpful - she's solid gold!
I'll make sure this is shared with Andrea and his team.
Kind regards
John
Rhys was very helpful,
Rhys was very helpful,
thank you so much you really helped and was easy to talk to, answered all our question.
A great attribute to the company!
Best wishes,
Amy & Giovanni
Reply from Epos Now
Hi Amy & Giovanni,
Thank you for taking the time to leave your feedback, we're delighted you found Rhys so attentive and helpful - he's one of our best!
I'll make sure this is shared with Rhys and his team.
Kind regards
John
Thank you for taking the time to leave your feedback, we're delighted you found Rhys so attentive and helpful - he's one of our best!
I'll make sure this is shared with Rhys and his team.
Kind regards
John
Had a problem that was solved quickly…
Had a problem that was solved quickly by excellent customer support.
Reply from Epos Now
Hi,
Thank you for taking the time to leave your feedback, delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer support!
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me via: john.gibson@eposnow.com.
Kind regards
John
Thank you for taking the time to leave your feedback, delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer support!
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me via: john.gibson@eposnow.com.
Kind regards
John
5 Star Service
Mark Simmonds solved my problem in a quick and easy manner for someone with little technology experience!
5star service from Mark, one happy customer 😁
Reply from Epos Now
Hi Laura,
Thank you for taking the time to leave your feedback, we're delighted you found Mark so attentive and helpful - he's one of our best!
I'll make sure this is shared with Mark and his team.
Kind regards
John
Thank you for taking the time to leave your feedback, we're delighted you found Mark so attentive and helpful - he's one of our best!
I'll make sure this is shared with Mark and his team.
Kind regards
John
Sign by
Sign by,
Melissa Vang
Reply from Epos Now
Hi Melissa,
Thank you for taking the time to leave your review, we're delighted you have found our service to be of 'five star' standard!
If there is any aspect of the service you have received or member of our team in particular you feel worthy of mention, please do let me know so I can share the good word.
I'd love to hear from you and can be contacted via: john.gibson@eposnow.com.
Kind regards
John
Thank you for taking the time to leave your review, we're delighted you have found our service to be of 'five star' standard!
If there is any aspect of the service you have received or member of our team in particular you feel worthy of mention, please do let me know so I can share the good word.
I'd love to hear from you and can be contacted via: john.gibson@eposnow.com.
Kind regards
John
Great Customer Service!
Great Customer Service!
Reply from Epos Now
Hi Lilia,
Thank you for taking the time to leave your feedback, delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer support!
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me via: john.gibson@eposnow.com.
Kind regards
John
Thank you for taking the time to leave your feedback, delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer support!
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me via: john.gibson@eposnow.com.
Kind regards
John
Great service every time I’ve called
Great service every time I’ve called, the only downside waiting time can be long at peak hours.
Reply from Epos Now
Hi Karl,
Thank you for taking the time to leave your feedback, I'm sorry there can be a bit of a wait to get through during peak times but I'm delighted you have found the service worth waiting for. Our guys really do put their heart and soul into providing great customer support!
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me via: john.gibson@eposnow.com.
Kind regards
John
Thank you for taking the time to leave your feedback, I'm sorry there can be a bit of a wait to get through during peak times but I'm delighted you have found the service worth waiting for. Our guys really do put their heart and soul into providing great customer support!
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me via: john.gibson@eposnow.com.
Kind regards
John
Only the latest review will count in the company's TrustScore
Extremely friendly and helpful
Extremely friendly and helpful, would love to work with this representative every time I called in!
Reply from Epos Now
Hi,
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
Kind regards
John
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
Kind regards
John
Only the latest review will count in the company's TrustScore
Great back up service
Great back up service. Friendly call staff who keep at it until problem solved. Also given email address should problem reoccur so that you get the same operator so saving time going through what you have done before.
Reply from Epos Now
Hi John,
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.
Kind regards
John
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.
Kind regards
John
Printer problems
Had problems with my printer and Jack Mutton couldn’t of helped anymore.
Rang back within 2 minutes and sorted straight away.
Perfect service.
Reply from Epos Now
Hi Ryan,
Thank you for taking the time to leave your feedback, we're delighted you found Jack so attentive and helpful - he's one of our newest stars in the making, but is already making lots of positive waves with our customers!
I'll make sure this is shared with Jack and his team.
Kind regards
John
Thank you for taking the time to leave your feedback, we're delighted you found Jack so attentive and helpful - he's one of our newest stars in the making, but is already making lots of positive waves with our customers!
I'll make sure this is shared with Jack and his team.
Kind regards
John
Poor customer service and slow response…
Poor customer service and slow response time on their support lines.
Reply from Epos Now
Hi Chris,
Thank you for taking the time to leave your review, I am sorry your experience has not been what it should have been.
While we aim to pick up our calls as quickly as possible, from time to time the sheer number of calls we're receiving has an impact on wait times. We try to work around this by offering a number of alternative mediums by which you can make contact with us, but we do appreciate a voice at the end of the phone is often the preferred choice.
I'd be interested to hear more about your customer service experience today and would be grateful if you might expand on the issues mentioned. I'd love to hear from you and am available via: john.gibson@eposnow.com,
Kind regards
John
Thank you for taking the time to leave your review, I am sorry your experience has not been what it should have been.
While we aim to pick up our calls as quickly as possible, from time to time the sheer number of calls we're receiving has an impact on wait times. We try to work around this by offering a number of alternative mediums by which you can make contact with us, but we do appreciate a voice at the end of the phone is often the preferred choice.
I'd be interested to hear more about your customer service experience today and would be grateful if you might expand on the issues mentioned. I'd love to hear from you and am available via: john.gibson@eposnow.com,
Kind regards
John
We canceled the subscription 2 months…
We canceled the subscription 2 months ago, and they still take money out of our account. They done react to Emails and done give a credit. Disgusting
Reply from Epos Now
Hi Doris,
Thanks for taking the time to leave your feedback, and please accept my apologies for the oversight that led to your cancellation not quite going to plan.
James has been all over this since you spoke to him this morning and a refund is in progress as I type.
If there is anything further we can do to assist, or should you wish to discuss the matter in more detail I'd be delighted to hear from you - you can reach me on: john.gibson@eposnow.com.
Kind regards
John
Thanks for taking the time to leave your feedback, and please accept my apologies for the oversight that led to your cancellation not quite going to plan.
James has been all over this since you spoke to him this morning and a refund is in progress as I type.
If there is anything further we can do to assist, or should you wish to discuss the matter in more detail I'd be delighted to hear from you - you can reach me on: john.gibson@eposnow.com.
Kind regards
John
Problem sorted with new printer sent…
Problem sorted with new printer sent overnight and card machine software problem fixed quickly.
Reply from Epos Now
Hi,
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.
Kind regards
John
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.
Kind regards
John
Absolutely fantastic service very…
Absolutely fantastic service very pleased
Reply from Epos Now
Hi Paul,
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.
Kind regards
John
Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.
If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.
I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.
Kind regards
John