Epos Now is rated "Excellent" with 4.7 / 5 on Trustpilot

amazing support and service

Rhys at tech support was so helpful my till printer has been playing up from last night 15mins with Rhys and all up and running.

Very helpful and extremely knowledgable.

Thank you Rhys

Reply from Epos Now

Hi George,

Thank you for taking the time to leave your feedback, we're delighted you found Rhys so attentive and helpful - he's a very safe pair of hands and our customers are rarely disappointed when they deal with him.

I'll make sure this is shared with Rhys and his team.

Kind regards

John

A1 service

A1,Patrick was very helpful and customer friendly with a couple of issue's. Thank you.

Reply from Epos Now

Hi,

Thank you for taking the time to leave your feedback, we're delighted you found Patrick so attentive and helpful - he's one of our newest stars in the making, but is already proving himself to be a very capable pair of hands!

I'll make sure this is shared with Patrick and his team.

Kind regards

John

Excellent and thorough support and…

Excellent and thorough support and guidance during the ongoing overhaul of our systems. Luke Nelson, thank you!

Reply from Epos Now

Hi Jack,

Thank you for taking the time to leave your feedback, we're delighted you found Luke so attentive and helpful - he's one of our best!

I'll make sure this is shared with Luke and his team.

Kind regards

John

We were missold the PDQ integration

The tills seem to be a good system however we were missold the integration with the PDQ payment terminal and therefore had to be compensated.

Weird that such a 'huge' company with '30,000' customers in their portfolio and they don't support PDQ integration as advertised - hopefully, they'll be bringing this feature in the future, but as of yet still no Payment Terminal integration as promised

Reply from Epos Now

Hi Ian,

Thanks for taking the time to leave your review, and please accept my apologies for your initial experience around the issues raised.

The matter of integrating with a merchant provider can be complicated and while there is still work to do with the particular merchant in your case, we do integrate with a number of other providers without issue. In short, a great number of our 30,000plus customers use our solution in conjunction with a PDQ (or similar) device of some kind every day.

While I understand your case is well in hand, I'd be delighted to hear from you if you would like to discuss the matter further - you can reach me via: john.gibson@eposnow.com.

Kind regards

John

Excellent customer service really…

Excellent customer service really helpful and solved the mater quickly. Tara was a real help and really nice mannered

Reply from Epos Now

Hi Daniel,

Thank you for taking the time to leave your feedback, we're delighted you found Tara so attentive and helpful - she's one of our best!

I'll make sure this is shared with Tara and her team.

Kind regards

John

Extremely helpful and answered all my…

Extremely helpful and answered all my questions whilst guiding me through the system. Would highly recommend.

Reply from Epos Now

Hi Katie,

Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.

If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.

I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.

Kind regards

John

Rob Heath helped and supported me well…

Rob Heath helped and supported me well with the problems we had on our Eposnow till today

Reply from Epos Now

Hi Maribel,

Thank you for taking the time to leave your feedback, we're delighted you found Rob so attentive and helpful - he's one of our best!

I'll make sure this is shared with Rob and his team.

Kind regards

John

Excellent service and was resolved…

Excellent service and was resolved quickly and efficiently
And jack mutton who helped me saved my lunch service from being a disaster with slow till systems
Cheers again jack a nice lad

Reply from Epos Now

Hi Jordan,

Thank you for taking the time to leave your feedback, we're delighted you found Jack so attentive and helpful - he's one of our newest stars in the making, but is already proving himself to be a very capable pair of hands!

I'll make sure this is shared with Jack and his team.

Kind regards

John

Absolute pleasure

Absolute pleasure to deal with. I’ve spoken with approx 5-6 different people during the first few weeks of set up and always have had a professional, yet super friendly experience.

System works brilliantly.

Reply from Epos Now

Hi Steve,

Thank for your taking the time to leave your feedback, we're delighted to hear your experience so far has been so positive. Our guys really do put their heart and soul into providing great customer service.

If there was anyone in particular you feel worthy of mention please do let me know so I can share the good word.

I'd love to hear from you, you can reach me on: john.gibson@eposnow.com.

Kind regards

John

very helpful and got what i needed done…

very helpful and got what i needed done very fast thank you

Reply from Epos Now

Hi Adam,

Thank for your taking the time to leave your feedback, if there was anyone in particular you feel are worthy of mention please do let me know so I can share the good word.

I can be contacted on john.gibson@eposnow.com.

Kind regards

John

Support desk are always very helpful…

Support desk are always very helpful with any advice or guidance I need.

Reply from Epos Now

Hi Gareth,

Thank for your taking the time to leave your feedback, if there was anyone in particular you feel are worthy of mention please do let me know so I can share the good word.

I can be contacted on john.gibson@eposnow.com.

Kind regards

John

Excellent service

Reply from Epos Now

Hi Harold,

Thank for your taking the time to leave your feedback, if there was anyone in particular you feel are worthy of mention please do let me know so I can share the good word.

I can be contacted on john.gibson@eposnow.com.

Kind regards

John

We had a problem starting our till

We had a problem starting our till, I phoned the team at Epos Now and was put through to Andrea who was very helpful and knowledgeable she took remote control over the till and fixed the problem very quickly. Thank you

Reply from Epos Now

Hi Andrew,

Thank you for taking the time to leave your feedback, we're delighted you found Andrea so attentive and helpful - she's one of our best!

I'll make sure this is shared with Andrea and her team.

Kind regards

John

initial impressions

The sale was friendly although misleading . I was told I could use another device/app to monitor and make changes...you can but cannot access the till front to see what your changes look like...that'll cost you£499!
The back up service is slow to access but1st rate when you talk to someone.
The only niggle is the questioning when a broken piece of hardware needed replacing.
Thesystem is not operational as yet but looks promising...I'll review again when it's up and running

Reply from Epos Now

Hi David,

Thank you for taking the time to leave your feedback, I am sorry that your experience so far hasn't been entirely plain sailing.

I've referred the issues raised to our Implementation Manager who is arranging for one of her team to reach out to you to discuss the above.

Kind regards

John

Fantastic customer service!

Ryan E was SO helpful in resolving a query. He was clear, quick and showed me step by step how to do something. Even when he was unsure he went and checked first, tested and then showed me how. I couldn't have asked for better customer service!

Reply from Epos Now

Hi Rosanna,

Thank you for taking the time to leave your feedback, I'll make sure this is shared with Ryan and his team.

Kind regards

John

Really good thanks for all your help

Reply from Epos Now

Hi Carole,

Thank for your taking the time to leave your feedback, if there was anyone in particular you feel are worthy of mention please do let me know so I can share the good word.

I can be contacted on john.gibson@eposnow.com.

Kind regards

John

Dean was great to work with and worked…

Dean was great to work with and worked hard at making sure my system was working properly.

Reply from Epos Now

Hi Gary,

Thank you for taking the time to leave your feedback, I'll make sure this is shared with Dean and his team.

Kind regards

John

Only the latest review will count in the company's TrustScore

thank you Rhys and we’ll done!!

Rhys phoned me today about an issue we’ve had for a couple of months now. It was a tricky problem, but Rhys thought out side of the boxed and fixed it for me where others had failed.
Another problem linked to this issue Rhys also managed to isolate and explain what I needed to do to fix it.
Thank you so much Rhys you’ve made my day!!
Many thanks
Pauline from Goldenhands

Reply from Epos Now

Hi Pauline,

Thank you for taking the time to leave your feedback, we're delighted you found Rhys so attentive and helpful - he's one of our best!

I'll make sure this is shared with Rhys and his team.

Kind regards

John

Great Work!

My experience with the Epos Now technical team was fantastic. Ryan Egan took my phone call, he was knowledgeable, quick, patient and thorough. He fixed my query within minutes. Thanks again

Courteous precise and flexible thanks

Reply from Epos Now

Hi Roger,

Thank for your taking the time to leave your feedback, if there was anyone in particular you feel are worthy of mention please do let me know so I can share the good word.

I can be contacted on john.gibson@eposnow.com.

Kind regards

John

Epos Now Reviews

4,581 • Excellent

Write a review

Write a review

amazing support and service

A1 service

Excellent and thorough support and…

We were missold the PDQ integration

Excellent customer service really…

Extremely helpful and answered all my…

Rob Heath helped and supported me well…

Excellent service and was resolved…

Absolute pleasure

very helpful and got what i needed done…

Support desk are always very helpful…

Excellent service

We had a problem starting our till

initial impressions

Fantastic customer service!

Really good thanks for all your help

Dean was great to work with and worked…

thank you Rhys and we’ll done!!

Great Work!

Courteous precise and flexible thanks