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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable and confident. Many people found the booking process to be easy, straightforward, and user-friendly, appreciating the convenience and flexibility it offered. The customer service is consistently highlighted as exceptional, with reviewers noting quick responses, efficient problem-solving, and a polite, understanding approach. However, some people were dissatisfied with the refund process, mentioning difficulties in obtaining refunds for various reasons, including cancelled lessons or changes in circumstances. A few other people also felt that the booking process could be problematic, citing issues like double bookings or instructors not showing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the instructors for being experienced,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking system easy,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the quick, efficient, and... See more

Refund

People report ambiguous experiences with refund. While some customers praise the quick and easy refund... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy t... See more

Company replied

Rated 4 out of 5 stars

Pretty good. Had to request a refund for my account credit, as my chosen driving instructor retired after only a couple of lessons. They tried to get me to book with an alternative instructor first in... See more

Company replied

Rated 5 out of 5 stars

Booked a driving lesson with Ezlicence Unfortunately it was double booked was unable to get same day > date at short notice didn't re book went to the help chat saying i wanted a full r... See more

Company replied

Rated 5 out of 5 stars

I completed my last drive today, picking up my Provisional 1 license on Monday. If you're going to choose EZ license please choose Atif, I chose him for my first lesson and continued until my last.... See more

Company replied


Company details

  1. Driving school
  2. Driving Licence Training School

Written by the company

EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.


Contact info

4.2

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Unreliable Driving teacher Stephen

I had a bad experience booking a driving lesson with Stephen. I had scheduled a lesson with him for 9:45 AM tomorrow. However, at 9:30 PM today, he texted me asking to reschedule due to a personal issue. I explained that I couldn’t reschedule because I have a test in the afternoon and need at least 2 hours for the lesson, plus an additional hour to relax before the test. He then called me “selfish” and accused me of not understanding his situation.

I paid the full price for a professional instructor, not someone who is unresponsive and doesn’t prioritize their job. I understand that everyone has personal matters to deal with, but I don’t feel that I did anything wrong. He called me selfish simply because things didn’t go his way.

Now, I am unable to find an instructor for tomorrow morning, and this is not my fault. If you’re looking for a professional instructor, I would recommend finding someone else. This individual is unreliable, and I don’t know how he even obtained his license in the first place.

11 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hello Inghwan,
Thank you for providing your feedback. We are sorry to hear of your experience with a lesson cancellation right before your test, we understand this can be a stressful time. We have also received your support request overnight and our team will be in touch with you shortly.

Rated 5 out of 5 stars

Very experienced instructor

Very experienced instructor, excellent explanation and guidance.i learned a lot today and I am looking forward to learning more from him on my next bookings and I am positive he will help me in areas where I need to improve.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Best instructor ever

I passed my driving test today, thanks to Mick. He is really patient and didactic. He does not stress at all when I had done things wrong, he always gave me confidence and explain me over and over again if I needed.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Nasima is a friendly and helpful...

Nasima is a friendly and helpful driving instructor that I enjoy driving with. She answers my questions clearly whenever I ask, and tells me useful tips when needed that further improves my driving skills and confidence. She provides a informative paper and relates to the driving logbook that help me fully understand and remember important factors about the car and what to consider when driving. Her reassurance and the checking of my understanding helps me to learn about driving in a safe learning experience.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Gary is very motivational

Gary is very motivational! He’s helped me to build my confidence and to believe and have trust in myself when driving!! Was such an easy website to find as well as a super easy process to be able to book on this website!!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing instructor

Lawrence is an amazing instructor. Not just being by the side. Observing, finding out weak points, explaining. The explanation he gives is excellent, visualising the conditions or conditions one may face during the test.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Edvaldo was excellent!

Edvaldo was an excellent instructor to learn from. Not only was he super enjoyable to be with throughout the lessons, but he was also highly practical and accelerated my learning throughout the 4 lessons I took before passing my driving test on the first go! I also recommend to others that they purchase the driving test package. It made the experience less stressful and made me feel even more prepared for the test itself. Thank you very much Edvaldo!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Supportive and knowledgeable

Bill is an incredibly patient and knowledgeable instructor. He is clear, breaks down the technical skills in a way that is not overwhelming, and is very supportive. I would definitely recommend him to anyone hoping to learn manual, regardless of being a first time driver or wanting to pick up a new skill. Thanks Bill!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

I was absolutely terrified to drive

I was absolutely terrified to drive , it took me 16 years to book in for a driving lesson then I met Amanda . Amanda is such an amazing teacher , calm and has a beautiful nature . She’s given me so much confidence to drive. I’m usually a slower learner with other things but all her little tips and tricks have stayed with me, they’re easy to remember and it’s helped me so much. I love my driving lessons that much I even booked in on my birthday right before I fly out overseas because I didn’t want to miss out. Book in with Amanda you won’t regret it ! If I could give 100/10 I would !! Thankyou so much Amanda for everything you have done for me Looking forward to getting back from my holiday and getting back into it !!

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Horrible predatory design

Website is designed where you can ONLY add credit BY THE HOUR. I booked a 2 hour lesson in which I cancelled to opt for the driving test package instead and the DO NOT GIVE YOU AN OPTION to add the the money from the credit you already have in your wallet. It basically requires you to waste extra money that has no use you to and the wallet function only acts to pretend that you haven't just thrown money at the company.

10 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hello Richard,
Sorry to hear of your experience. As soon as you cancel your booking, the credit should be instantly available to use on another service.
We ask that you please submit a support request at the following link and our team will be in touch within 24 hours: https://support.ezlicence.com.au/hc/en-au/requests/new

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