FamiPrints gave me the creative space to design a heartfelt message to my Husband for our 1 year wedding anniversary in celebration of our most amazing union. What a unique platform!!!! Many Thank... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product looked great and came as advertised. My wife loved it. Confusion about the delivery date and receiving emails out of sequence was the reason I gave it four stars instead of five.
The style of the picture is beautiful. I would have given a 5 but above the picture where it's shaded black seems to have been over-stretched causing it to lighten. And side corner was a little damag... See more
Outstanding product. My wife loved it. Customer service was accessed due to shipping difficulties but responded and resolved my issue. Overall a great product and experience.
Company details
About FamiPrints
Written by the company
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Contact info
814 Mission Str, Suite 600, 94103, San Francisco, United States
- support@famiprints.com
- famiprints.com
3.6
Average
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 24 hours
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It was easy to put everything together…
It was easy to put everything together online. And when I got it in the mail, it looked just like it did online. Great product and it makes a great gift!!
30 July 2024
Reply from FamiPrints
We're thrilled to hear that you found the online process easy and that the final product matched your expectations! It's wonderful to know that it made a great gift. Thank you for your positive feedback! If you have any more projects or need assistance in the future, feel free to reach out.
Order was shipped earlier than the…
Order was shipped earlier than the expected date. The person that received it as a gift was very happy with the look and quality of it.
30 July 2024
Reply from FamiPrints
Thank you for sharing your experience! We're thrilled to hear that the gift was well-received and that our shipping exceeded your expectations. If you need anything in the future, please don't hesitate to contact us!
I loved it, relieved package late
I loved the product. It's absolutely amazing and you guys did an awesome job. What I have an issue with was getting it on time. I ordered it paid for express shipping and I received it weeks later past when it was due to arrive. Im not even sure if I would have gotten it if I didn't put in a ticket
30 July 2024
Reply from FamiPrints
Thank you for your kind words and your feedback about our product. We're thrilled to hear that you loved it!
We sincerely apologize for the delay in shipping, despite your selection of express delivery. We understand how frustrating this can be and greatly appreciate your patience. Occasionally, unforeseen circumstances such as bad weather or a high volume of orders can cause slight delays with our carrier.
Your experience is very important to us, and we are taking steps to ensure more timely deliveries in the future. If there is anything else we can assist you with, please don't hesitate to let us know.
Thank you for your understanding and support.💛
Beautiful!
30 July 2024
Reply from FamiPrints
Thank you for your feedback! We're delighted that you loved the final product. If you need anything else, don't hesitate to reach out!
Exceeded my expectations
This is my first review ever. I have to say I was extremely happy with my purchase from the easy way to order all the way to how it was shipped. It absolutely exceeded my expectations for sure. It was a birthday gift for my girlfriend and she loved it. You guys nailed it. Thanks
30 July 2024
Reply from FamiPrints
Thank you for sharing your experience! We're thrilled that your first review is such a positive one. It's fantastic to hear that everything from ordering to delivery exceeded your expectations. We're delighted your girlfriend loved her birthday gift. Your kind words mean a lot to us, and we're glad we could help make her day special. Thanks for choosing us!
Use this for my wedding vows to my…
Use this for my wedding vows to my husband and wedding photos. It looks beautiful.
30 July 2024
Reply from FamiPrints
Thank you for choosing us to create such a meaningful piece! We're thrilled to hear that it beautifully showcases your wedding vows and photos. Congratulations on your wedding!
19th Anniversary Record album
The gift was for my wife for our 19th Anniversary and it was everything I was wishing for it to be… great work, quick shipping and good quality!
28 June 2024
Reply from FamiPrints
Hi David,
Thank you so much for your feedback! We're delighted to hear that the gift for your 19th anniversary met your expectations. It's wonderful to know that you appreciated the quality of our work and the quick shipping. We hope your wife loved it as much as you did!
I sent the wrong song
I sent the wrong song, I was able to change it because of your quick response to my request. I thank you
28 June 2024
Reply from FamiPrints
Thank you for leaving your feedback. We always want to bring the best experience to our customers. So if there is a problem with your order, we are willing to resolve it as soon as possible. Thank you a lot for choosing FamiPrints for your purchase.
No complaints
No complaints. The finished product came out as exactly as I expected using the information I provide on the website when creating. Accuracy and execution we're both great. It was an Anniversary gift for my wife and she loved it. Thank you for paying attention to detail.
28 June 2024
Reply from FamiPrints
Thank you for your kind words! We're thrilled to hear that the finished product met your expectations and that the accuracy and execution were spot on. It's wonderful to know that your wife loved the anniversary gift. We always strive to pay close attention to detail, and your feedback means a lot to us.
Reply from FamiPrints
Thank you for your kind words! We're thrilled to hear that our product was a blessing for you. Your happiness is our greatest reward.
Gift came on time and it was amazing
Gift came on time and it was amazing. The details were crisp and the song lyrics were perfect. Great job.
31 May 2024
Reply from FamiPrints
Hi Timothy,
Thank you for your wonderful feedback! We're delighted to hear that the gift arrived on time and that you were impressed with the crisp details and perfect song lyrics. We're glad we could help make your experience amazing.🥰
Reply from FamiPrints
Hi Dorothea,
Thank you for your feedback! We're delighted to hear that you found the items beautiful. Your satisfaction means a lot to us!
Fabulous
Everything was great. Was done and shipped in a timely manner. Looks fabulous and my Dad loves it ❤️
31 May 2024
Reply from FamiPrints
Hi Chrystal,
Thank you for your kind words! We're thrilled to hear that everything was great, from the timely completion and shipping to the fabulous final product. We're especially happy that your Dad loves it! ❤️
Fast delivery of a quality product!
31 May 2024
Reply from FamiPrints
Thank you for your feedback! We're thrilled to hear that you were pleased with the quick delivery and quality of our product. If you need anything else, feel free to reach out. Enjoy!
Such a positive experience!
Everything about this transaction, from beginning to end, was incredibly easy and positive! My special instructions were honored, and the canvas arrived exactly how I expected. Thank you for an amazing product!
31 May 2024
Reply from FamiPrints
Hi Brandon,
Thank you so much for your wonderful feedback! We're delighted to hear that your experience was smooth and positive from start to finish. It's great to know that we could honor your special instructions and deliver the canvas just as you expected. We appreciate your kind words and are thrilled you love the product!
Delayed and still not changed
The item was delayed because I asked to see a proof. Then I asked to have the name of the band added under the song title since I was already going to be late. Then the package was delayed even further and no change was ever made. I received 3 notifications that the item shipped before it ever shipped. Your customer service is very misleading and communication is poor
29 May 2024
Reply from FamiPrints
We're sorry to hear about your experience. We understand how frustrating delays and miscommunications can be, especially for such a special gift.
Your feedback is invaluable and will help us improve our service. We'll be reviewing our processes to ensure better communication and accuracy in the future.
Our team has contacted you to verify the problem, please get back to us and we will make everything right to fulfil your satisfaction.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
I purchased the Circular photo Sandy…
I purchased the Circular photo Sandy framed art print as a wedding gift. I absolutely love this gift, and am sure the newlyweds will as well. FamiPrints customer service was great - they promptly answered my emails with useful and accurate information.
2 May 2024
Unprompted review
Reply from FamiPrints
Hi Kathy,
Thank you for your wonderful feedback! We're thrilled to hear that you love the Circular Photo Sandy Framed Art Print and are confident the newlyweds will too. Providing excellent customer service is a top priority for us, and we're glad we could assist you promptly and effectively.
We appreciate your support and look forward to serving you again in the future!
Reply from FamiPrints
Hi Collin,
We are sincerely sorry for this inconvenience it may cause. During this time, our carrier has had to handle a large number of orders and sometimes they might mess up and send the item to the wrong recipient.
We have a policy to protect the customer's rights so please do not worry. Our Support Team has contacted you to verify the problem. Please check your email box to reply to our ticket. We will solve your case as soon as possible.
We look forward to hearing from you soon.
____________________________
Updated: We checked the tracking link and it seems that the replacement was delivered. Could you please help us confirm whether you received the replacement or not?
https://www.ups.com/track?track=yes&trackNums=1Z1F995R0397513444&loc=en_US&requester=ST/trackdetails
We look forward to hearing from you!
Was very excited for this order as it…
Was very excited for this order as it was a gift for my wife for Mothers Day. Well that excitement has turned to frustration and aggravation not only will this order not arrive on time as I've received multiple emails over the course of a week saying my order shipped. However when I track my order it says yet to ship. I've made a ticket and sent numerous emails and got one response saying it has shipped but a tracking number was not provided. Having read the reviews I have little faith that my order will arrive anytime soon and if it does it will be damaged or not up to standards as some of these emails are a few yrs old it seems little has improved.
9 May 2024
Unprompted review
Reply from FamiPrints
Hi Danny,
We are sincerely sorry for this inconvenience it may cause. We hope you can understand that we have received a large number of orders during this peak time. Sometimes the carrier might experience a slight delay which causes the order to arrive a bit late.
In addition, your shipping option is Economy Shipping, which will take 5 - 8 business days to ship the item. We are still following that timeframe and your order still has been in transit. Here is the tracking number for your order: https://www.ups.com/track?track=yes&trackNums=1Z1F995R0398756592&loc=en_US&requester=ST/trackdetails
We hope you can be patient and wait for your package to arrive. Once again, we are truly sorry for this inconvenience.
Would have been a 5 star review
The idea is a grand slam and actually brought tears to my wife’s eyes; however, due to poor packaging my canvas was damaged upon receipt. I wish FamiPrints the best and would definitely recommend an increase in packaging protection on their future shipments to customers.
2 May 2024
Reply from FamiPrints
It is heartwarming that the homage brought tears to your wife's eyes, indicating its emotional impact. However, we regret that the canvas was damaged when you received it.
If you haven't already, please contact us via our Customer Support (support@famiprints.com) to send us some photos of the damaged item to review. We will process a replacement item for you and expedite it so the item will arrive as quickly as possible.
Your feedback about the packaging is valuable, as it can help FamiPrints improve their shipping methods to ensure that future shipments arrive intact.
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