felmo Mobile Tierarztpraxis Reviews 

Very good experience with Ragna. She took all the time needed to make the cats feel at ease and explained all the procedures and the next steps.
Thank you so much!

While the vets working for Felmo seem professional, the app does not work as expected and the customer service team is really unpleasant to deal with. In short - avoid unless you want to be ripped off.

My vet was running extremely late and I couldn't wait any longer so I cancelled the appointment. The cancellation was accepted in the app. Later the vet turned up, having never been informed by Felmo that the appointment was cancelled. As my cat was really sick I let her in but informed her that we barely had any time so I didn't think it made any sense. She then spent 7 minutes touching my cat and looking in his eyes. She administered a drop in each eye and said I needed to take him to a specialist. She did not check his blood pressure. Did not take his blood. Or test his temperature. And this 7 minute appointment cost 120 euro.

To make matters worse, when I arrived at the specialist, the report from the vet in the Felmo app was completely empty. None of the "findings" she had were visible. All that was visible was the information I had already provided. So I really don't know what the Felmo app was supposed to have done here.

I emailed the Felmo team and let them know about the issues - they didn't read what I wrote and sent a generic answer saying I have to pay the full fee. They said I received a full report and went on to detail everything I should have received - they obviously hadn't checked what I could see because still to this day I cannot view the report in the app.

They have now tried to blame me that the vet didn't receive the information and used language like "you may have tried to cancel your appointment" - it was confirmed in their app, how am I responsible?

They basically said "sorry not sorry" and insist I pay the full amount regardless of how terrible their service was. I am more than happy to partially pay the fee which I told the team, so that the vet who actually did her job is compensated for her time. But all the Felmo app did was create problems. So I think a discount relating to their fee, would only be fair.

Ezzat was really good, very informative and helped me out with the questions. We had a smooth vaccination and microchip for my cat.

Completely irresponsible service.
The vet arrived and seemed nervous. We had a decent first chat, but I could tell my cat was also nervous around her because she was not grounded or present. With cats, you need solid hands.

She asked me to cajole her from under the bed, which I did several times. She watched from a distance at first and then finally reached out to put her in a "burrito". I got scratched badly in the process because very little was being done on her end.

She checked everything but her throat - the issue I specified was the priority. This is serious enough, but then my cat escaped the burrito and went under the bed again.

Instead of actively getting her out she waited for me to do her job. She then started preparing a pain injection, even though there are absolutely no obvious signs of pain, other than her pressing on her tummy which might reasonably extract a couple of yelps. She didn't ask about her behaviour in the last 24 hours - suggesting a complete lack of professional assessment. Taking the history is at the very least an expectation, and always what I've experienced at other vets (5+ at this point)

I tried to professionally appraise the situation by asking about the pressure she applied, and understand if it was really necessary with an injection. She responded that she didn't touch my cat that hard and would never hurt her. That was not the point of the question, but now it was a question of assuaging her feelings rather than solving my problem.

At some point, you have to cut your losses. She didn't address the issues at hand and expected me to keep getting scratched in the process of cajoling her out, and was wholly unable to communicate in a way that suggested my cat was in safe hands. Prepping an injection for my cat without consulting me and without any obvious need is severe endangerment of a beloved pet. I will not be using these services again.

2 minutes ago
New
Vet from Felmo invoiced 533,31 euros for common dog ear infection!

I booked the appointment because my puppy had an ear infection (otitis externa). During the appointment, I found the vet‘s behaviour with him extremely unprofessional. My 7 month puppy was frightened and stressed, and she repeatedly raised her voice at him. He became so distressed that she was unable to properly look into his ears. A few days later, I took him to a Felmo clinic for the same ear problem. The difference was remarkable. The doctors there were calm with him and were able to examine and treat him easily.

What shocked me even more was the bill for the first appointment from the doctor was for an astounding €533.31! By comparison, the subsequent Felmo clinic appointment for the same ear problem, involving two professionals, cost €109.21(treatment included)

After reviewing the €533.31 invoice, I found several charges do not appear to correspond with what was actually provided. For example, the invoice includes a charge for treatment of otitis externa. During the visit,the doctor said it could be mites. She got the lab results a few days later and that is when we found out it was otitis externa. So when exactly during the visit did she treat him for otitis externa, she got the labs results days after the visit?? There are also multiple consultation/examination-related charges that I have asked Felmo to explain.

I have formally disputed the invoice with Felmo and asked them to provide an item-by-item explanation of the services charged and to correct any charges that cannot be substantiated.

Based on my experience, I would not book another appointment with any vets from Felmo. The combination of how my frightened puppy was handled and receiving a €533.31 invoice containing charges I cannot reconcile with what happened during the appointment has left me extremely dissatisfied.

Unfortunately, the vet did not appear confident at the appointment. I was the one making suggestions about the treatment. He tried to proceed with expensive procedures that my cat did not need. In the end, it has been four days following the medication instructions and Goji's toe looks the same as before (wet, open wound). Felmo did not provide an e-collar or sock, and I was surprised that none of the preparations were ready because I had been specific about the problem my cat experienced. My cat is still suffering and the treatment provided has not been effective. I am sad on behalf of my cat.

The vet was super helpful and spoke English which was a plus. He knew how to handle Kai and gave me all the important information. Will book again.

I love felmo so much. Especially because my kitty is not the easiest and calmest one in the world.
So experienced, kind and wonderful.
Generally big fan. I will use their services for my pets as long as I can.

Fast and very efficient pet checkup and recommendations

The Dr. was friendly and very helpful. Would recommend to anyone with pets. Also reasonably priced considering they come to your home.

Very professional

I was totally ripped of and overcharged by them. They asked me to pay for the same ask four times on one bill (it was all the same issue but worded differently) which took less than five minutes.
Also I asked them to give me some flee medication which was 5 times more expensive then usual.
Guess there goes my grocery money for the rest of the month...

The Vet has been twice to our home, both times he was brilliant, my mother is not as young as she once was. the vet was so patient with the cat and ny mom. He took time explaining and we have to say Simi has got better, unlike the last vets we tried. He didn't try to sell unnecessary products. One star taken off because my app doesn't work, saved address and password but it just doesn't work, so i deleted abd reinstalled, still nothing, tried to make another account with another address, would not work, called the service center. I have to say all i asked was for the bank account number and amount owed and the young man just wouldn't listen. stating a bill will come in the post, i explained I'm going away, can i have the open amount. his reply you do not exist on our system which is ludicrous as we have booked and seen vets twice through the app. I asked for a call back. I was told no. honestly had it not been for the fantastic service from the vet id think about changing to another service.

Very professional, and very good with the cats! Really appreciate the visit!

Friendly , professional.

Frau Dr. Dorota Spöskes was very congenial, professional, and kind with our three housecats. She came well-equipped, gave us vaccination booklets for their inoculations, and kept the additional printout I gave her that I had compiled about their health histories. She wants to continue serving as our cats’ regular veterinarian for continuity. My husband and I both liked her and plan to continue working with Dr. Spöskes.

This is our second regular annual veterinary house call since we moved to Germany eighteen months ago. The veterinarian who visited last year - independent, not with felmo - neither gave us any documentation that I can find of the vaccinations she administered, nor answered my emailed question as to what they were, nor wanted to keep any records herself on our animals, nor read the file I maintain on each pet. When I tried to schedule again with her this year, multiple weeks went by without response to my emails and reminders, no routine out-of-office auto-reply, and no mention of the reason for the repeated delays. When I stated that she had visited on 06.08.2025, she contradicted me, saying it were in October, despite both my calendar and my credit card statement showing that it were, indeed, 06. August. I finally concluded that she were unreliable, and I had to find a new veterinarian. We have one cat who was greatly traumatized by our move here, so I think she’s better off being examined at home, hence my decision to try a veterinarian who makes house calls. Thank you.

Very friendly and extremely helpful for my Bobo

Very qualified doctors! Convenient booking system, great customer support and communication. Doctors always on time

Felmo is overcharging the standard rate and claims that they are following the GOT standard... They add hidden fees to your appointments ( happened to me twice) and they dont answer to you. I will go to the Verbraucherzentrale against them. its ridiculous

Amazing vet! The service was above & beyond what i expected! She was very kind, gentle, and patient with my cat, would definitely recommend!