Femplay Reviews 1,706

Total Scam!
They take your order, take your money and send you an acceptance then disappear! Phones disconnected and no replies to emails

Never sent shipping information/tracking. Part of order arrived after a month, second part has still never arrived. Emails to business have had zero response. Do not buy from, as you may not ever get your product nor receive any support.

Have ordered from Femplay before and always been happy with process. Ordered at end of April 25 - and nothing. Have tried to contact them via phone, email and form fill - no response. Don't know what's happening but my order certainly isn't. Have reported to ACCC and requested my payment back through bank.

I have reported them to the ACCC and encourage others to do the same. I had ordered from them many times over the years. Then I placed an order recently, received a confirmation email with an order number and all the normal stuff. Then I was ghosted. No response to emails, the phone number is disconnected and I never received shipping information or my items. I have had to contact my bank to get my money back. Very annoyed that they seem to be getting away with leaving the website running, taking people's money and then providing no products.

Yet another victim here. Took my money, then silence. No response to emails and the phone number disconnected. They are stealing everyone's money and need to be shut down urgently.

BEWARE - seller takes payment but does not dispatch goods. Phones don't work/email remains unanswered. Fraudulent.

Made some purchases on the Femplay website. I have not received them after several weeks and several emails. The phone line is supposedly down, but never gets fixed. They took my money and didn’t supply the goods.

Fraudulent site. DO NOT PURCHASE!!!!!!

Made a large purchase on the femplay website. As others have stated in their reviews, no item was received. No response to emails and phone line disconnected. I disputed the transaction with my bank and got approved for a refund thankfully. This is disgusting behaviour from this company, accepting payment from customers but not fulfilling their part.

After many years of good service and products, I ordered some toys from this site expecting the same quality. I regret it as the company never sent out my order and is not answering emails or phone calls. This website used to be good, but now, this is turning into a consumer affairs case as they are taking funds without delivering the products customers pay for with no contact at all.
Please avoid this company and look elsewhere.
A shame that this Australian business has stooped so low.

I placed an order 9 months ago and still haven't received it.

Never received what I bought. Emails and calls went unanswered. $400 I'll never get back.

Same as all the other 1 star reviews. Made an order 4 weeks ago and have received nothing. Have tried to ring and email with no response. Have purchased with them before so this is very disappointing.

They took the money and disappeared. I cannot contact them. Many emails have been sent, but there has been no response for weeks. DO NOT BUY FROM HERE. ITS A SCAM!

Bought in mid December, wasn't shipped, emails ignored, no phone line. Company is dodgy DO NOT BUY

Like others, I'd previously had good experiences with this company but my October order never arrived. I contacted them twice without response, the third time they said they'd look into it but then haven't gotten back to me since.

Ordered in October. Have not received. Multiple emails sent, one response asking to confirm my order number, then silence. Got a response on their (now deleted) Instagram account, after multiple comments and messages, asking for order number, more silence.

Noticed that their social media accounts everywhere have been deleted, phone line is down, guessing company has or is folded.

Even tried reaching out to the director directly on Instagram, but no response.

Like others I have had several good experiences with this company in the past & previously left a positive review. Unfortunately it looks like they have gone bad. They are taking orders & payments but not posting the goods. They have even updated their website recently for a Christmas sale to attract more customers. This suggests an intent to rip people off if they don't intend, or know they are unable to supply the goods. Their phone system is disconnected and they do not reply to repeated email enquiries.

Ordered from the company in the past and they were good, I had no issues back in 2021, so thought I'd order again from them. What a big mistake that was. Placed an order 1st November with express post. Now the 24th November, still no product. Have emailed them at least 2 weeks ago and no reply. Will never be ordering from them again.

TOOK MY MONEY LIKE OTHERS HAVE SAID, SENT THE ONE VERY CHEAP ITEM BUT FAILED TO SEND TEH XPESIVE ONE, FAIL TO REPLY TO EMAILS AMD THERE PHONE SYSTEM DOES NOT WORK