Feno Reviews 

95
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the innovative electric toothbrush for transforming their daily oral care routine, making brushing much faster, easier, and remarkably fun. Consumers also highlight the exceptional customer service, noting that support teams are always quick to resolve hardware issues and provide friendly, accommodating assistance. Some reviewers were not happy with communication and support, reporting difficulties in reaching team members, encountering stock delays, or experiencing frustrating response times. A few people also felt that the device was hard to use, did not properly clean certain spots, or failed to fit specific bite alignments correctly.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the device is fast, easy to use,... See more

User experience

Reviewers express great satisfaction with user experience, highlighting that the system is incredibly fast,... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive, helpful, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the product exceeded expectations in design and... See more

Service

People report ambiguous experiences with service, as opinions regarding customer support vary significantly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Feno mouthpiece/toothbrush is amazing and fun to use! Your mouth feels so clean after just 20 seconds. I am really glad my daughters introduced me to it, and I invested in this. It truly is a k... See more

Rated 5 out of 5 stars

Not only is the product great, but so is the customer service. The toothbrush helps your mouth actually feel clean, teeth look visibly whiter, and cuts down on the haggling when it comes to reaching t... See more

Rated 5 out of 5 stars

It is not often that a product quality is matched by the level of Customer Service but Feno is the exception! My experience from the product and feeling of a healthy mouth to the oral health status... See more

Rated 5 out of 5 stars

I LOVE my Feno device - it has totally transformed the way I approach my dental hygiene. Previously I dreaded brushing my teeth but using Feno actually makes it fun and when I wake up in the morning m... See more


Company details

  1. Dental Supply Shop
  2. also in
  3. Toiletries Shop

Written by the company

Feno is on a mission to transform oral health and unlock its potential to revolutionize overall systemic health. By harnessing cutting-edge technologies and proprietary formulations, Feno has developed an innovative connected smart toothbrush that provides a comprehensive and efficient oral care solution, delivering a thorough cleaning in just 20 seconds.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(95)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with Feno

Really happy with Feno. The product does exactly what it promises, it feels well made, and it's become part of my daily routine without any hassle. Everything about the experience has been smooth from start to finish. I'd recommend it to anyone thinking about trying it, and I'm glad I did. Love the customer service too.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I am pleasantly surprised at how much I…

I am pleasantly surprised at how much I like using the Feno system! It’s wonderful having all the teeth in the mouth brushed and cleaned at once! It took me much longer with a conventional toothbrush while still missing a lot of the hard-to-reach spots!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Love My Feno Toothbrush

The Feno mouthpiece/toothbrush is amazing and fun to use! Your mouth feels so clean after just 20 seconds. I am really glad my daughters introduced me to it, and I invested in this. It truly is a keeper. I had to contact Customer Service, and they were off-the-chart exceptional. Health starts in the mouth. Please don't skimp on your oral care. Invest in Feno; you won't regret it!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Product and Excellent Customer Service

I’ve been using Feno for a while now, and overall I’m very impressed. The concept is excellent, it’s easy to use, and my teeth definitely feel clean and fresh after using it. I’ll have a better idea of its long-term cleaning performance after my next professional dental cleaning, but so far I’m very pleased with the experience.
I did experience an issue with my device, but what impressed me just as much as the product was the way Feno handled it. Their customer service was responsive, helpful, and genuinely interested in making things right.
No product is perfect, but to me, how a company stands behind its product is extremely important. Based on both my experience with Feno and their customer support, I’m very comfortable recommending it.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I have been using this smart brush for…

I have been using this smart brush for the past eight weeks. Unfortunately, it stopped switching off about a week ago, so I contacted the support team by email.
They replied on the same day and were extremely accommodating. They arranged a replacement, which is due to be shipped shortly, and also provided me with a bonus as a gesture of goodwill. I was very impressed by their prompt and helpful customer service.
Although the brush did malfunction, I am very pleased with its quality and genuinely recommend the company. I have become so accustomed to using it that it is difficult to manage without it while waiting for the replacement. Compared with a standard sonic electric toothbrush, this smart brush is a complete game changer

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great smart brush

Very quick, easy to use, and does a better job cleaning than I expected. Also they have great customer service.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Product, Great Customer Service

Not only is the product great, but so is the customer service. The toothbrush helps your mouth actually feel clean, teeth look visibly whiter, and cuts down on the haggling when it comes to reaching the back teeth. The toothpaste flavor is great and clean. And when we had a small issue with the unit, Feno replaced it for us quickly. Highly recommend!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

An excellent product

An excellent product with even better customer service. I had an issue and they were quick to resolve it and follow up to make sure I am satisfied. I notice a huge difference between using an automatic toothbrush vs using Feno, too such as my teeth feeling much cleaner.

10 September 2026
Unprompted review
Rated 1 out of 5 stars

Too hard to use

Too hard to use. I just threw it in the trash. They want you to spend $8 to get some daily evaluation. I just want to brush my teeth.

5 September 2026
Unprompted review
Feno logo

Reply from Feno

We are sorry to hear the experience felt frustrating and more complicated than it should have. You should be able to simply use your Feno Smartbrush for brushing without needing the additional subscription features.

We’d really appreciate the opportunity to help you get set up and make the experience easier. Please reach out to our support team, and we’ll be happy to walk you through it personally.

Rated 5 out of 5 stars

World Class Product and Service

It is not often that a product quality is matched by the level of Customer Service but Feno is the exception! My experience from the product and feeling of a healthy mouth to the oral health status to the customer service is second to none!

Customer for life!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I love my Feno

I love my Feno. The device will revolutionized how people brush. I know it did for me.
The product works as advertised and the smart features show that you are on track with your goals.
Definitely worth a try.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Feno… WE KNOW

Ordered over a month ago and have yet to receive any information on my package. Also the tracking link on my package just stopped working and when I try to track it via the feno website, it’s says order not found. I am baffled by the lack of honesty and communication.

15 June 2026
Unprompted review
Feno logo

Reply from Feno

Hi Declan,

We're sorry for the trouble here. After looking into this, we weren't able to find any order matching your details in our system — and it appears the site you ordered from isn't us. Unfortunately there are counterfeit websites impersonating Feno that aren't connected to our company, which would explain the missing order and the broken tracking.

Our only official store is feno.co. To help recover your payment, we'd recommend disputing the charge with your bank or card provider (or through PayPal, if that's how you paid). We're also actively working to get these fake sites shut down.

If there's anything we can do, reach us at support@feno.co and we'll help however we can.

— The Feno Team

Rated 5 out of 5 stars

I LOVE my Feno device

I LOVE my Feno device - it has totally transformed the way I approach my dental hygiene. Previously I dreaded brushing my teeth but using Feno actually makes it fun and when I wake up in the morning my mouth feels great! Highly recommended!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

My Feno brush is super easy to use and a huge time-saver! Works great and leaves my teeth feeling fresh.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product and service

I am extremely satisfied with both the product and the service provided by Feno. The product exceeded my expectations in terms of quality, design, and overall performance. It is clear that a great deal of attention has been paid to every detail, resulting in a reliable and user-friendly experience.
What truly sets Feno apart, however, is their customer service. The team was professional, responsive, and genuinely committed to ensuring a smooth and positive experience from start to finish. Any questions I had were answered promptly and thoroughly.
It's rare to find a company that delivers excellence in both product quality and customer support. I highly recommend Feno to anyone looking for a premium product backed by outstanding service. I would not hesitate to choose them again in the future.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Super satisfied – the most modern toothbrush I’ve ever used

So I’ve had a really good experience with Feno so far and would definitely recommend it!!

What I like most is how much easier and more practical it makes brushing your teeth, especially in everyday life when things need to be quickly. In the past, I sometimes forgot to brush my teeth properly because it felt like it took too long, or I simply brushed too quickly and not clean enough. With Feno, that problem is basically gone.

It is very fast, easy to use, and every time after brushing, my teeth feel extremely clean — almost like after a professional dental clean. Some of my friends are also really impressed by it because it makes daily dental care so much more convenient.

I had one or two small issues at the beginning, but the support team helped me very quickly and gave me useful answers right away. That made the overall experience even better.

Overall, I’m actually very satisfied with Feno and can honestly recommend it…

22 June 2026
Unprompted review

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