Ferriesingreece Reviews 341

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

We went to Sentis travel in Athens today and the wonderful Panagiota Papadogona helped us with our enquiries, unfortunately due to it not being the season there was no snorkeling available but offered... See more

Company replied

Rated 2 out of 5 stars

Truth be told, this was not the first time on a ferry, and it is worth saying that a cabin price was highly overrated and for that price(200 eur one way) you'd get a seedy cabin, old bedding, and an... See more

Company replied

Rated 5 out of 5 stars

Very reasonable and great to deal with. Refunded our tickets immediately when Covid stopped our travels, and then rebooked when we could travel. 2/3 ferries were cancelled last minute, but we did... See more

Company replied

Rated 5 out of 5 stars

Easy to order the tickets online. We chose to print out our outbound e-tickets prior to flying to Santorini. Our Seajets transfer to Naxos went without a hitch. Similarly for our return trip from... See more

Company replied

Company details

  1. Ferry service

Information provided by various external sources

Online booking engine for ferry tickets to the Greek islands, Italy and Turkey.


Contact info

3.7

Average

TrustScore 3.5 out of 5

341 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service and quick response

The booking service is very clear and efficient.

In 2020, due to Covid all my ferry bookings were cancelled and I received a voucher to be used by December 2022. When in early 2022, having decided to rebook our holiday, I was able to use the voucher to pay for multiple new ferry bookings with very little effort on my part. I even received a 7 euro refund for the unused part of the voucher which was totally unexpected. Thank you for such efficient and easy service.

9 September 2022
Unprompted review
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Reply from Ferriesingreece

Thank you very much!

Rated 5 out of 5 stars

Everything perfect

Everything perfect, arrival and departure on time, very simple and practice

5 September 2022
Unprompted review
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Reply from Ferriesingreece

Thank you for taking the time to write us a feedback!

Rated 5 out of 5 stars

Efficient way to book tickets

Efficient way to book tickets. And flexible and helpful when you need to change something or have a problem.
Perfect.

1 September 2022
Unprompted review
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Reply from Ferriesingreece

Thank you for your feedback!

Rated 3 out of 5 stars

Ok but should improve..,

Despite the fact that the agency is service oriented, there are ambiguities in the info given. For example I was told that the eticket was sufficient to embark the GR-IT route. Nope, I was sent away to get a regular paper ticket. For the ships themselves, I think the Grimaldi ships are a disgrace while ANEK ships are in better shape. Anyway, it all depends on the passengers as well, unfortunately there are scenes on the ships that resemble poor countries. There are no rules, some crew are rude, some do their best and in general the hygiene could improve. Oh, the ships are always late, with many delays, very important to know.

1 September 2022
Unprompted review
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Reply from Ferriesingreece

Thank you for your feedback.

We would like to clarify that you had booked tickets with Minoan lines (Grimaldi) to be sent by courier while the specific company recently changed their policy, and currently, they are not providing the option to travel agencies to print out paper tickets – boarding cards.
Instead, they suggest that the customers go to their port kiosk with their E-tickets in order to receive locally their boarding card – paper tickets as they need to pass by the port kiosk anyway in order to check their travel documents, which is very important for International trips like the ones that you had booked.
This is also the reason why we refunded you the amount that you had paid for the courier service.
We kindly explained to you that there is no reason to send you an E-ticket by courier since we could send it to you (as we did) by email.
Kindly note that this is a new regulation for the specific ferry company (announced in June).

Concerning your comments about Minoan lines (Grimaldi) and Anek Superfast kindly note that we have forwarded them your review in order for them to improve their services.

Rated 1 out of 5 stars

Terrible service, a monopoly

Here briefly our experience:
- 30 min delay announced the day of the trip via a sms (not even three hours before)
- additional 30 min delay announced at the port
- additional 20 min delay before actual departure with a total delay of 1.20h from the purchased ticket
- the ferry arrived to our destination with additional delay...

Our experience was worsened by the fact that we paid an higher price compared to another ferry (with scheduled departure time one hour later) and we did not received any reimbursement/discount...

28 August 2022
Unprompted review
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Reply from Ferriesingreece

Thank you for your feedback.
We contacted the ferry company Seajets that you travelled with in order to find out why this delay occurred and why we were not informed about it so that we could have informed you accordingly, and they informed us that these delays were due to heavy traffic on all the ports, and therefore you were informed by the ferry company directly by SMS as it was something that they could not have known before the trip date in order to notify us on time.

Moreover, they accepted to offer a 25% refund of the ticket rate as compensation for your inconvenience, as is also in accordance with the legislation for trip delays and the passengers’ rights.

We have therefore refunded you 39.35 euro and the amount shall show on your account in a few working days depending on your bank.

Always at your disposal.

Rated 5 out of 5 stars

The best way to travel around Greek…

The best way to travel around Greek islands.
The webpage is easy to use and well-arranged. We did island hopping of four islands and check-in through our phone was simple and quick. The webpage offers plenty of different travel options throughout a day and to different prices. I would recommend this webpage to everyone who wishes to go by ferry around many Greek islands. Moreover, we had to reschedule one of our ferry trips from Naxos to Piraeus and instead go from Naxos to Santorini. We wrote the company and within 2-3 days we were refunded the full amount from the travel we needed to rebook.
Very professional and great experience.

11 August 2022
Unprompted review
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Reply from Ferriesingreece

Thank you very much for your feedback

Rated 5 out of 5 stars

perfect client service

We had some problems with our flight so we needed to reschedule our ferries. The client service was just perfect. Efficient and proactive. Our holidays never suffer from a delay or any other problem. Thank you!

10 August 2022
Unprompted review
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Reply from Ferriesingreece

Thank you very much for your feedback!

Rated 5 out of 5 stars

Made an online reservation which had a…

Made an online reservation which had a problem in the end. Since it was Sunday I sent an email. I got my answer at 7:00 in the morning and the problem was solved within 10'. Excellent response, I would use this company again!

3 August 2022
Unprompted review
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Reply from Ferriesingreece

Thank you for your feedback!

Rated 5 out of 5 stars

Booking via Ferriesingreece was easy and secure

Booking via Ferriesingreece was straightforward: easy and secure. Everything worked like a charm, Ferriesingreece reminded me at the check in, the boarding passes have been released as expected. For sure this is a five star ranking!

1 August 2022
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Reply from Ferriesingreece

Thank you for your feedback!

Rated 5 out of 5 stars

Business class lounge is the way to go

Business class lounge is the way to go! Very comfortable, didn't even feel like I was on the ferry. I had to change my online reservation a couple of times and they were very responsive and helpful.

1 August 2022
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Reply from Ferriesingreece

Thank you for your feedback!

Rated 4 out of 5 stars

Good experience with the four vessels…

Good experience with the four vessels that we used. However the boats a little bit old. Infrastructure for handicaped people is poor.

31 July 2022
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Reply from Ferriesingreece

Thank you for your feedback. Indeed the Dionysios Solomos ferry is old and not well organized for handicaped people.

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