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Review summary

Created with AI, based on recent reviews

Evaluating 1,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude and clear communication. Many people found the service to be excellent, noting the smooth and easy processes, quick response times, and overall stress-free experience. Reviewers particularly appreciate the proactive updates and the dedication of the customer service team. However, some customers also noted that correspondence could be slow at times, with delays in receiving responses to emails. A few other people also felt that communication could have been better throughout the process, with a heavy reliance on the app and limited opportunities for direct human interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting efficiency, clear communication, and... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick responses to inquiries,... See more

Customer service

Customers generally express satisfaction with customer service, highlighting excellent communication and... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the app's ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Fidler &Pepper to remortgage my property. Everything was straightforward and easy to action. Messages were actioned promptly and I experienced no issues at all. Big thanks to Gabrielle, An... See more

Company replied

Rated 5 out of 5 stars

By far the most relaxed conveyancing experience - and I've done a few! Emma Scollick and Georgie Guest handled my remortgage and everything happened like clockwork. Their online file progression syste... See more

Company replied

Rated 5 out of 5 stars

Fidler & Pepper acted for us during our remortgage and we couldn't have been happier with the service. We only had a short time to get everything completed and they met the deadline. Our case was hand... See more

Company replied

Rated 5 out of 5 stars

We completed our remortgage through F&P revently. They made what is usually a stressful experience, a very calm and easy process. Marissa Huffen & Leah Bull were both great with all forms of communica... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Penny Gribbins and Annie Castledine…

Penny Gribbins and Annie Castledine gave me a trouble free sterling service

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, David.

We’re delighted to hear that Penny Gribbins and Annie Castledine provided you with such a smooth and sterling service. They will be very pleased to know their support made your experience trouble free.

We really appreciate your feedback.

With thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Both Michelle Watson and Megan Skermer…

Both Michelle Watson and Megan Skermer were amazing help through all of the work they did for us, will definitely be using them again.

23 March 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review.

We’re delighted to hear that Michelle Watson and Megan Skermer were able to provide such great support throughout your matter. They will be very pleased to know their help made a positive difference to your experience.

We truly appreciate your feedback and look forward to assisting you again in the future.

Best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

We used Fidler & Pepper for conveyancing, purchase & sale

We used Fidler & Pepper for conveyancing on both a sale and purchase. Megan Skermer and Michelle Watson were amazing throughout. From communication with us to dealing with other solicitors and estate agents they were flawless in a very difficult chain. I honestly think we’d still be waiting to move if it wasn’t for them both. Couldn’t recommend highly enough, extremely professional and attentive, would 100% use Fidler & Pepper again

23 March 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Hello Sam,

We’re delighted to hear that Megan Skermer and Michelle Watson provided such exceptional support throughout your sale and purchase, particularly within a challenging chain. It’s great to know their communication and dedication helped keep everything progressing and made a real difference to your move.

We truly appreciate your recommendation and would be delighted to assist you again in the future.

Best wishes,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

conveyancing of sorting out selling house.

very helpful with helping filling in the forms and sorting out the house transfer.

8 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your review, John.

We’re pleased to hear that you found the team helpful in assisting with the forms and managing the transfer of your house. Making the conveyancing process as straightforward as possible is always our aim.

We really appreciate your feedback.

Kindest regards,
Fidler & Pepper

Rated 5 out of 5 stars

Completed much earlier, provided regular updates and simply exceptional service

Overall, really pleased with the service offered. Fidler's Ryan Beck and Lauren McLean recently advised me on a remortgage, and they were very professional, kept me updated on progress. What was really remarkable is that they helped me switch to a new deal at the earliest opportunity, which worked out nearly 20 days early than previously envisaged. I would strongly recommend this company based on my experience.

11 March 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your fantastic review, Syl.

We’re delighted to hear that Ryan Beck and Lauren McLean provided such professional support and kept you well informed throughout your remortgage. It’s especially pleasing to know they were able to help you secure your new deal earlier than expected, making a real difference to your experience.

We truly appreciate your recommendation and your kind feedback.

With thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Fidler & Pepper are a really good…

Fidler & Pepper are a really good solicitor company. They were assigned to complete a remortgage. I was regularly spoken with and using their phone app was really good too.

I was pleased that Felicity Shaw regularly contacted me and the remortgage was quickly completed.

Thank you.

31 March 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Hi Andy,

We’re pleased to hear that you were happy with the service provided during your remortgage and that you found our communication and app helpful throughout. Felicity Shaw will be delighted to know her regular updates helped make the process smooth and efficient for you.

We really appreciate your feedback.

Yours sincerely,
Fidler & Pepper

Rated 5 out of 5 stars

Great service

Great service, great tracking app, experience was slick and effortless.

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your review, David.

We’re delighted to hear you found the service slick and effortless, and that the tracking app enhanced your overall experience. It’s great to know everything ran smoothly for you.

We really appreciate your feedback.

Best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Fantastic clear communication and help advise.

Fidler and Pepper and especially put case handler Mawgan Buckland made what seemed like a daunting task very easy for us with constant clear communication provided through the entire process aswell as helpful advice and updates. Would certainly use them again.

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Scott.

We’re delighted to hear that Mawgan Buckland was able to make what can feel like a daunting process much easier for you. It’s great to know that the clear communication, helpful advice and regular updates supported you throughout.

We truly appreciate your feedback and would be pleased to assist you again in the future.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. There app made everything alot easier.

13 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your review, Kieran.

We’re pleased to hear you found our team friendly and helpful, and that the app made the process easier for you. Providing a smooth and accessible service is very important to us.

We really appreciate your feedback.

Best wishes,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

The remortgage as stress free and easy

The remortgage as stress free and easy. As I was not keen on using the mobile phone app, Belinda who handled the case was able to accommodate all correspondence by email. The completion was timely and without glitches.

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Vukan.

We’re pleased to hear that your remortgage was handled in a stress-free and straightforward manner. It’s great to know that Belinda was able to accommodate your preferred method of communication and ensure everything progressed smoothly to a timely completion.

We really appreciate your feedback.

With kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Remortgaging and H2B settlement

Fiddler & Pepper were introduced to us whilst we were remortgaging with a new lender. Penny Gribbins and Annie Castledine handled our remortgage case where we also absorbed a H2B loan. Information was handled with ease and the case managers were really helpful in explaining options. Updates provided were prompt and detailed. I would recommend Fidler & Pepper to assist you in remortgaging and H2B settlements

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your detailed review, Tom.

We’re delighted to hear that Penny Gribbins and Annie Castledine were able to support you effectively with both your remortgage and Help to Buy settlement. It’s great to know you found the process clear and well explained, and that the regular, detailed updates helped keep everything running smoothly.

We truly appreciate your recommendation and thank you for choosing Fidler & Pepper.

Yours faithfully,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent Lawyers

As a retired couple we were daunted by the thought of the process of a move, however Joe made the whole process stressfree.

The legal transaction of selling our house and purchasing our bungalow was made easy by Joe's efficiency and excellent communication.
He chased and kept us to date about the probate application position to enable the completion and purchase of our new home.

We would not hesitate to recommend Fidler & Pepper Lawyers.

19 March 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Jean.

We’re delighted to hear that Joe was able to make what can often feel like a daunting process smooth and stress-free for you. It’s great to know his efficiency, communication, and support with the probate process helped ensure everything progressed towards a successful completion.

We truly appreciate your recommendation and are so pleased we could assist you with your move.

With best wishes,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Seemless service

Seemless service, great communication throughout and all managed on time

31 March 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your review, Jo.

We’re pleased to hear that you experienced a seamless service with great communication throughout, and that everything was completed on time. It’s always our aim to make the process as smooth as possible for our clients.

We really appreciate your feedback.

Many thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Good Service

Very happy with the service provided by Fidler and Pepper for my remortgage. They were professional and kept me informed throughout the process. Any questions I had were answered promptly and the whole transaction was completed smoothly and on time. Thanks Chloe and Marie for your help!

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Marie, for your kind feedback. We’re delighted to hear that you were very happy with the service provided during your remortgage.

It’s great to know that everything was handled professionally, with clear communication throughout, and that your questions were answered promptly. We’re also pleased that the process completed smoothly and on time.

We’ll be sure to pass on your thanks to Chloe and Marie. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very smooth process, good communication.

Very smooth process, easy to complete questionnaire online, follow tracker update and have email communication throughout where needed. Thanks to Melissa Fletcher for for prompt replies to any queries I had. Would highly recommend.

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Katie.

We’re delighted to hear that you found the process smooth and easy to follow, and that the online systems and communication kept you well informed throughout. Melissa Fletcher will be very pleased to know her prompt responses made a positive difference to your experience.

We really appreciate your recommendation.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Great experience

Great experience. Really efficient. Responded promptly. The app was a great tool to see how far along everything was and what else was required. They are hundreds of miles away from us but we will be using them again. Felicity and Melanie were superb! Thank you for making our remortgage so easy and straightforward.

1 March 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Amie, for your wonderful feedback. We’re delighted to hear that you had such a great experience and found the service efficient and responsive throughout.

It’s fantastic to know that the app was helpful in keeping you updated on progress and what was needed, and that distance was no barrier to receiving great support.

Felicity and Melanie will be so pleased to hear your kind words – we’ll be sure to pass them on. Thank you again for taking the time to share your experience, and we look forward to assisting you again in the future.

Kind Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this conveyancing company. They were highly responsive and always quick to answer any questions I had. Their team was knowledgeable and professional throughout, keeping me well informed at every stage of the process. The entire transaction went smoothly, with no delays, which made what can often be a stressful experience feel straightforward and well managed. I would not hesitate to recommend their services.

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Hello,

We’re delighted to hear that you had an excellent experience and that the conveyancing process felt smooth and well managed throughout.

It’s great to know that the team were responsive, professional and kept you well informed at every stage, helping to make the experience straightforward and stress-free.

We really appreciate your recommendation and thank you for taking the time to share your experience.


Best Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

What a professional and smooth service…

What a professional and smooth service I received from Fiddler & Pepper. From day 1, Belinda was absolutely fabulous handling my case and was assisted with Annie as well.
I cannot fault there work and always communicating with me.
I would highly recommend them and will definitely use them again.

8 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Mark.

We’re delighted to hear that you experienced such a smooth and professional service from the outset. Belinda and Annie will be very pleased to know their support and clear communication made such a positive difference throughout your matter.

We truly appreciate your recommendation and look forward to assisting you again in the future.

Best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with Fidler and Pepper. Felicity Shaw and Melanie Lawson dealing with the my case made it as simple and smooth a process as possible, they always went above and beyond to help. Would 100% use again in the future.

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Jack, for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that Felicity Shaw and Melanie Lawson made the process simple and smooth for you.

It’s great to know they went above and beyond to support you throughout. We really appreciate your kind words and are pleased to hear you would use us again in the future.

Thank you for taking the time to share your experience.

Kind Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Great experience

Mawgan Buckland worked on my remortgage and was so efficient. She answered all my emails within 24 hours with detailed responses and helped me continuously throughout the process. I was kept up to date on the situation and it completed by the date I was advised. Would highly recommend!

1 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Lily, for your wonderful feedback. We’re delighted to hear that Mawgan Buckland provided such efficient and supportive service throughout your remortgage.

It’s great to know that your queries were answered promptly and in detail, and that you were kept fully up to date with everything progressing as expected.

We really appreciate your recommendation and will be sure to pass on your kind words to Mawgan. Thank you for taking the time to share your experience.

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