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FindMyLost Reviews

53  •  Excellent

4.5 stars: Excellent
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1 star: Bad

National Express holding my Phone for a…

National Express holding my Phone for a ransom of £20 plus delivery
I have lost my phone on the 18th December, when I dialled my number on the 19th, to my surprise it was answered by Mrs ****** from National express in Stansted who was kind and sympathetic but could not help me directly and referred me to go on the company web and follow the "unfriendly instructions" which after many efforts and trials I managed to trace my phone, after retrieving details and references of my lost Phone, I phoned Mrs ***** on her direct line" who she kindly supplied me" for any further assistance, but to my dismay, she could not help directly, despite pleading with her and informing her of the phone containing private details and contacts "vital to me before Xmas" Mrs ***** promised to refer my case to head office due it's sensitive urgency as she's on leave the 19th, and they will contact me by Email, "BUT NEVER DID".
I tried to contact Nacional on Friday 20th December but no success after a long wait listening to the recording informing me of the many complaints calls they receiving and it will take a long time to answer my cal
The Phone is an old Huawei. National Express reference: #16212
National Express holding my Phone for a ransom of £20 plus delivery, as an O.A.P. This will constitute more than one day earning from my pension.

4 stars: Great

I got my iPad back

I got my iPad back. Thank you very much. The communication could be improved and a telephone reachability would be good, but otherwise: all very well

Reply from FindMyLost
Thank you Klaus for the feedback!
5 stars: Excellent

Got my eBook which I lost at Naples…

Got my eBook which I lost at Naples Airport just in two days after paying the shipping. Very cool service.

Reply from FindMyLost
Thank you Anastasija for the great review! :)
3 stars: Average

I left my Camera on a TRENITALIA Train…

I left my Camera on a TRENITALIA Train in Venice, Italy and was instructed to do a search on FINDMYLOST.IT to see if it had been turned in. After filing a Claim my Camera was found and after a week of correspondence and communicating...proof of ownership...train numbers to confirm it was mine with FINDMYLOST, They have confirmed they have with Pictures. I CANNOT get anyone to assist me in Shipping it back to me. They tell me to call back, they are too busy. They have confirmed they have with Pictures.

Thank you for the Update. I have been able to Contact the "Shipping Company" that has my Camera and They are suppose to Ship to me. Your website is Very Misleading and Reads that shipping is coordinated thru your website? I understand NOW that your company does Not partner with the Trenitalia account. You are Correct...Your Software DID find My Camera & I Hope That I Can Reclaim It.

Again, Thank you for your Assistance!

Reply from FindMyLost
Dear Jett, we are really sorry for the inconvenience. The item you lost was logged on FindMyLost for Trenitalia on the same date it was found (the 11th of September), you searched and requested it 6 days later (on the 17th) but it was assigned to you on the same day. Thanks to our software you were able to get your item assigned to you on the same day you requested it!
However, differently from the partnerships we have with other companies, we are not in charge of shipping on the Trenitalia account: shipping, in fact, is provided by another company so you should contact them. We are not the company you have been contacting by phone so you are reviewing the wrong company.

We understand that the final step of the process could be misleading, in fact we usually offer the integrated shipping. We are working to implement shipping also on the Trenitalia account (https://trenitalia.findmylost.it) but, unfortunately, it does not depend on us. If you ever have the possibility to use our service with another partner in the future, you will be able to experience a seamless experience with integrated shipping. Thank you for your feedback!
5 stars: Excellent

Swapped luggage

I was going to Milan by train and while getting off I picked up the wrong luggage because it was identical to mine. When I realised the mistake, it was too late but thanks to FindMyLost I was able to get in touch with the owner of the luggage, who had mine. Later, we met and exchanged luggages. Great idea! I could not imagine a better way to solve this problem.

Reply from FindMyLost
We are glad you could get your luggage back, Roberto! Thanks for the feedback
5 stars: Excellent

Mille grazie!!

Thank you for your kind attention. I was so happy to receive my necklace today. You are so polite and helpful!

Reply from FindMyLost
Hi Susan, thank you for your feedback! It really means a lot to us
5 stars: Excellent

Thank you!!!!!!!

I would like to sincerely thank to all the Team of FndMyLost!!!! Today I've received my son’s backpack which he lost about 2 months ago! Thank you so much for your work, time and support at every stage of searching and delivering! You're amazing!

Reply from FindMyLost
Hi Ivanna, we are glad you retrieved your item!! Thank you for your feedback
5 stars: Excellent

Very Professional. Every thing was inside my bag.

I was very worried that it would be stollen bc my sons passport and school laptop was inside. Nothing was missing and the service was excellent and very speedy.

Reply from FindMyLost
We are glad you found your bag, Martha!!! Thank you for your feedback
4 stars: Great

Great Service!

I really wanted to give this service 5 stars. It is innovative and easy to use. I found my bag in minutes! However, it is expensive to have it sent back express. Could there also be a slower, perhaps, cheaper option? Also there needs to be attention given to ensuring DHL are aware a parcel needs to be collected. My bag was at Naples airport several days before it was taken by DHL. However, after I asked where it was, it was quickly transferred to DHL who returned it to me 24 hours later.

Reply from FindMyLost
Thanks a lot for your feedback Christine!! When the parcels stay a little longer in the airport it is because authorities need to do extra security procedures, sorry for the inconvenience. Your suggestions are great and we will consider them when developing the platform. We are glad you found your item!!
5 stars: Excellent

Service attention and help were…

Service attention and help were perfect.
Thank you!

Reply from FindMyLost
We thank you for your positive review
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