fixmybrokenscreen.co.uk Reviews 780

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people found the pricing to be fair and significantly cheaper than alternatives, while also commending the high quality of the repairs and products, often noting that their devices looked and functioned like new. However, some customers experienced issues with product quality, specifically with screens failing shortly after repair or arriving with new damage. A few people also reported problems with communication and delays in receiving their repaired devices, with some even stating that their devices returned in a worse condition than when they were sent for repair.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the repair service, noting that their... See more

Price

People report positive experiences with price, often finding it to be very competitive and affordable... See more

Quality

Consumers generally express satisfaction with the quality of repairs and replacement parts. Many reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile phone repair shop
  2. Computer repair service
  3. Electronics repair shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I shopped around and they were the…

I shopped around and they were the cheapest offering a genuine screen replacement. Always concerned when it’s cheapest but from purchasing online to communication everything was first class. I will trust all future repairs with fix my broken screen, highly recommend. Thanks

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I can’t recommend fixmybrokenscreen.co.uk highly enough. I had severely damaged the screen of my MacBook Air with both water and LCD damage and needed it repaired urgently, as I work from home and rely on my laptop for my job.

When I called, the team were extremely helpful and advised that instead of posting my device, I could visit one of their locations for a same-day repair. I attended the Aldgate East branch, and the service was outstanding. As I had travelled an hour to get there, they kindly completed the screen replacement within 2 hours, even though the original estimate was 4.

My MacBook now looks and performs like new. The staff were professional, efficient, and courteous throughout, and the pricing was very competitive. I wouldn’t hesitate to use fixmybrokenscreen.co.uk again in the future.

13 November 2025
Rated 5 out of 5 stars

What a fabulous service

What a fabulous service, I sent my granddaughter laptop away on Tuesday, and it was back with me by Saturday with a new screen as promised, such a fast turn around, it was collected from my property by Royal Mail, and returned via Royal Mail 4 days later in perfect working order, thank you so much. Would not hesitate to use this service again.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company and avoid at…

Do not trust this company and avoid at all costs. They kept my machine for 20 days and after chasing them several times I finally got the machine with the screen in a worse off way than when I gave it to them with extra lines. They allege that they put a screen on but when I complained and said to return my laptop after the frustration of being without it for all this time the screen being out back on has now caused further issues. Not a reputable company at all and I will now be using the money I would be using to fix it to buy another machine.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

These guys are a very professional…

These guys are a very professional outfit with tracking systems, a person on the end of the phone and it was fast. The repair was perfect good as new my Apple Watch now usable for a 50 quid investment no codes or errors as good as Apple doing it. Wouldn’t hesitate to recommend will use again

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Slow service, scratched screen, bad packaging

Got my device (iPad air 2024) back 7 days after they had received it. Website and marketing claims 1-3 day repair. After chasing them up, they sent my device and when I received it there was a scratch in the screen with the iPad packaged in a box much too large. Very disappointing. Won't be using them again. Wouldn't recommend

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, fast turn around and great result!

Quick, easy process. Great communication. Helpful phone call to reach out and check a couple of things with me. I wasn’t sure my watch was fixable as the top right corner was not registering touch after I dropped it and the screen shattered- but these people worked their magic 🤩
Friendly, professional advice and super quick turn around.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fast, efficient and affordable. Couldn’t fault it. Apple Watch sent and returned in 3 days and now showing full battery health. Brilliant service would highly recommend

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Top Service

A seamless, professional and efficient service. Posted Monday, repaired and back in my hand Thursday morning. My Apple Watch is perfect again

16 October 2025
Unprompted review

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