FlixBus Reviews 

Smooth booking clear instructions

Everything was easy

good price !!

Good service

Really cheap and easy to book

Cancelled my Airport transfer the day before departure. Emailed them with screenshots that my service which they said is "cancelled" was still showing as bookable on their website. Emailed them as i was outraged and stressed whether i would miss my flight as a result of their last minute airport travel cancellation, received some boilerplate "sorry but things happen" with no redress. I had to re-book with them for a much earlier service which lead to me spending 14 hours at the airport...Also as it was a return ticket, on my way back from holiday their service was again late over 2 hours - of course - that was not something they offered any consolation over.
So I recommend them in case you like stressful cancellations of your holiday plans the day before and long delays with zero explanation.

Easy app to book on with the guarantee of a seat with no neighbour. Perfect for my neurodivergence!!

Your driver misplaced my luggage and its contents, valued at approximately £500. It has now been two months, and I have received neither a response, reimbursement, replacement, nor any meaningful update.

There appears to be no clear claims or complaints process in place. I was instructed to send receipts for the missing luggage and contents to an email address that disappeared immediately after being viewed, leaving me unable to follow up.

This raises the question of whether the reimbursement team is entirely separate from the organisation responsible for losing my luggage, as there appears to be no communication or accountability.

Please address my concerns without further delay. Two months is far too long to wait for a resolution to a matter of this nature.

The bus driver didn't let us on the bus before the departure time. The flixbus policy is to not give refunds if this happens.
And to top it off the bus driver pointed to his watch when we asked to board, then pulled off. This was all before the departure time.
It wasn't just me, when I went to rebook some new tickets the 3rd party company at the Heathrow bus terminal stated this is a common occurrence with Flixbus, they either cancel their buses last minute or they leave before the departure time.
You've been warned.

Worse company ever.. Left bath then half hour later returned to bath so the driver could put coolant in... Got to Heathrow an hour late... Dropped off partner then had a email saying return trip cancelled.... So had to pay £41 fir national express... Never again will I use them keep well away

Quick and easy

Bus was operating with severe delays, so imagine my surprise when FlixBus proactively suggested I get on the next available coach taking me to Sheffield from London. Only one problem, the later coach was for Meadowhall and not the City Centre.

It's a bit of a walk from Meadowhall to the City Centre, so I took the tram having being reassured that FlixBus would cover the additional cost. It's a lot of work to write into FlixBus, but on principle and not the £3 tram fare write I did. And this is when it all falls down - non-human, computer says no responses, not giving two sh*ts about the journey or cost implication. I chose the bus because actually I was tight for funds, opted for Flix over other coaches because they were a few pound cheaper - that £3 was the price difference in some cases.

The Customer Service Agents do not take the time to understand the case, do not present a reasoned position and simply lack any skills in dealing with difficult situations.

The return journey suffered from a four hour delay, meaning I arrived in London after the last trains had left Victoria. There was no customer support, no recognition of the situation and danger customers were in (some passengers were solo travellers arriving in a city they did not know). I cannot stress enough that no cheap ticket is cheap enough, they are the Ryanair of the roads.

Our bus broke in the middle of the motorway. The driver pulled aside , and we waited there 4 hrs without any food , water or information whatsoever!!!! For more than 2 hours the driver himself was not able to get in touch with anyone from FlixBus , so no arrangements of any sorts were made during that time to rescue us. The best part ? Our tickets were reimbursed, and that’s it!!!!!

Quick and easy

It's my first time travelling on FlixBus from Birmingham to Leeds, and I haven't been able to find Wi-Fi throughout my journey. I'm really disappointed.

Need to improve your pricing

Excellent service from Flex Bus! The booking process was easy, the service was reliable, and everything went smoothly. The staff were helpful and professional. I’m very happy with my experience and would definitely recommend Flex Bus to others. Thank you for the great service!