Flooring Supplies Reviews 

21,638
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,417 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff members who make the online ordering process smooth and straightforward. People love being able to order helpful free samples in advance, which makes choosing the ideal flooring much easier. Consumers also emphasize the great quality and durability of the products, which arrive in good condition. Some reviewers were not happy with the delivery service, mentioning delayed shipments, missing items, or a lack of tracking information. A few other people also noted issues such as receiving damaged boxes or experiencing poor communication when trying to resolve problems.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise quick arrival times,... See more

Product

Customers had great satisfaction with the product, frequently highlighting the helpful availability of good... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful assistance from... See more

Staff

Clients share positive opinions on staff, noting that employees are exceptionally helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, noting that everything was done quickly and efficiently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good value flooring. Easy to install. As described on website. Marked down a star due to lack of communication on delivery. We were able to pick a delivery date which was great. However, we did not... See more

Company replied

Rated 5 out of 5 stars

Picked flooring to match and join existing flooring as rooms knocked through into one. So this has been bought previously with great results as this is in a daily used living room with fairly hea... See more

Company replied

Rated 5 out of 5 stars

The delivery and shop staff are very welcoming and other than my last order being out of stock it arrived on the secondary due date Cost is accomodating also, as I have shopped around. With recog... See more

Company replied

Rated 5 out of 5 stars

I came across flooring supplies after doing a lot of research about which LVT to purchase. From the first phone call Dinusha was able to assist with my quotes and was patient with me when I wasn’t... See more

Company replied



Company details

  1. Flooring Shop
  2. also in
  3. DIY Store
  4. Flooring contractor
  5. Home improvement shop
  6. Wood and laminate flooring supplier

About Flooring Supplies

Written by the company

Flooring Showcase Shop Engineered Wood Flooring Shop Laminate Flooring Shop Vinyl Flooring Our Inspiration Centre Contact Us

About FlooringSupplies.co.uk

We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.

We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.

Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.

We look forward to seeing you soon!

Flooring Supplies

Written by the company

FAST DELIVERY
Express Kerbside Delivery service available from just £40.
FREE SAMPLES
It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
ROOM VISUALISER TOOL
Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
PRICE MATCH PROMISE
We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
FINANCE OPTIONS
We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.

The UK's largest online flooring company

Why Flooring Supplies?

Why Flooring Supplies?

Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.

We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.

At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.

Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.

Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

22k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(21,638)

1,351 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Casey at Flooring Supplies

Casey at Flooring Supplies reached out to check we were happy with our flooring samples.

I really appreciated her initiative and now having her as a point of contact. With us making such a large order, it really gives us peace of mind that we have a direct line should we have any questions or concerns. Casey offered us the best price we’ve seen on the market and has been super friendly throughout the whole process.

Thank you!

13 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Chloe,

We are happy to hear that receiving your sample materials went so smoothly and that our team provided proactive assistance for your project. Making a significant purchase for your home is a major decision, so we are glad to know that having a direct point of contact offers you complete confidence and reassurance. We always aim to provide competitive pricing alongside friendly, supportive service, and we truly appreciate your kind feedback about your experience with us. Please feel free to reach out to us whenever you need further help as you move forward with your order.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Very fast response

Very fast response. Excellent service

5 October 2026
Flooring Supplies logo

Reply from Flooring Supplies

Trevor,

We are glad you enjoyed your experience with our prompt assistance and quality support. Thank you for your review!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

I am repairing a laminate floor before…

I am repairing a laminate floor before selling my flat following water damage. I urgently needed 2 replacement packs of Quickstep laminate. I had tried 3 other flooring companies and hadn't had a sniff of any of them being interested in helping or finding what I needed. Corey sorted it in minutes and arranged super-quick, cheap delivery. Her knowledge was superb, and she had a real can-do attitude. Thank you. I wouldn't hesitate to recommend. A Star!

13 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

jon,

We are so happy to hear about your experience and truly appreciate you taking the time to share your kind review. Preparing a property for sale after experiencing unexpected moisture issues can certainly be a stressful situation, especially when searching for matching materials on a tight deadline. We are glad that our team could quickly identify the exact flooring products you required, share their knowledge, and arrange efficient, cost-effective shipping to help get your project back on track smoothly. It is wonderful to know that our dedicated service made such a positive difference during a busy time. Thank you for your high recommendation.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

I thought Irene was very helpful and…

I thought Irene was very helpful and professional and considerate throughout this order.

13 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Mark,

We are so pleased to hear that our team member provided such outstanding support and attentiveness while assisting you with your purchase. Thank you for taking the time to share your wonderful experience with us!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Best price, fast delivery of quality product

Easy to order. Best online price. Delivery was a day late, but they called to advise. Salvatori were great as they did put the pallet down the side of my house rather than just kerb side.

13 October 2026
Flooring Supplies logo

Reply from Flooring Supplies

Susan,

Thank you for taking the time to share your feedback. We are thrilled to hear that you found the ordering process smooth and enjoyed our competitive pricing. We truly appreciate your understanding regarding the slight delivery delay and are glad our team kept you informed. It is also wonderful to know that the delivery drivers went above and beyond to place your order right where you needed it. We look forward to assisting you again in the future.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Good company to deal with

Casey sorted my order out, no drama just a good price,
easy to follow through from quote to purchase, pick your own delivery date. All good

12 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Stephen Fitzjohn,

We are delighted to hear that your ordering experience was smooth and hassle-free from start to finish. It is fantastic to know you enjoyed the competitive pricing and the convenience of selecting your own delivery date. Thank you so much for taking the time to share your positive feedback with us!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

We ordered our flooring through Casey…

We ordered our flooring through Casey at flooring supplies. The customer service was brilliant answering all my questions quickly by email or a quick phone call and making sure I got the best deal on our flooring which we have ordered ahead of time so won’t be receiving for a few weeks buts it’s one job ticked off our list and a massive help.

12 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Laura,

We appreciate your wonderful feedback. We are glad you enjoyed your experience with our team and that we could assist you in securing a great deal on your new materials. It is fantastic to know that our prompt communication helped you tick one more project off your list ahead of time. We look forward to delivering your order in a few weeks, and we hope you love the final result once everything is installed. Thank you for choosing us.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Brilliant customer service

We had an excellent experience ordering our new flooring through this company. Irene went above and beyond to manage our flooring order - thank you for your help!

12 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

SHELLEY HALLS,

We are delighted to hear about your excellent experience with ordering your new flooring. It is wonderful to know that our team went above and beyond to manage your order smoothly and provide you with such great assistance. Thank you for sharing your positive feedback!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Definitely recommend Flooring Supplies

Casey was a great help with my bathroom flooring sending out samples quickly and helping me with my order. Floor was very good quality and value for money. Would definitely recommend flooring supplies.

12 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Customer,

We are delighted to hear that you had such a seamless experience receiving your samples quickly and placing your order. It is wonderful to know that you are pleased with the quality and value of your new bathroom flooring, and we truly appreciate your kind recommendation.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Customer experience

I placed an order with flooring supplies, this was handled by Casey, the whole process was carried out very smoothly and professionally.
Great customer service.

12 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Stephen Ross,

We are delighted to hear that your ordering process went so smoothly and professionally. Thank you for taking the time to share your positive experience, and we truly appreciate your kind feedback regarding our customer service.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Professional service

Professional service, with quick responses to both emails and phone calls. Highly recommended!

12 October 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Dinu Lasconi,

We are delighted to hear that you experienced such efficient communication when reaching out to us. Thank you for your kind recommendation and positive feedback!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Great service and quality product

Great service and quality product. On time, well packed and a reasonable price too. Thank you

5 October 2026
Flooring Supplies logo

Reply from Flooring Supplies

Francis Burton,

We are delighted to hear that you had such a wonderful experience with your order. It is great to know that the careful packaging, prompt delivery, great product standards, and fair pricing all met your expectations. Thank you so much for taking the time to share your positive feedback with us!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Amazing service and very affordable

Amazing service and very affordable. So happy with our flooring.

22 September 2026
Flooring Supplies logo

Reply from Flooring Supplies

Danae Crowley,

We are so pleased to hear that you experienced great service and found our prices to be budget-friendly. It is wonderful to know that you are delighted with your new flooring!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Good size flooring samples

I just ordered some flooring samples for the moment, but the communication was great and the samples arrived quickly and they are very good size samples that allows you to see the colour better, than the usual little ones other companies send.

11 October 2026
Flooring Supplies logo

Reply from Flooring Supplies

Manu,

Thank you so much for the 5-star rating and wonderful feedback. We are delighted to hear that our team communicated well and that your generous sample sizes arrived promptly to help you visualize your space better. Please let us know if we can assist you further when you are ready to make a final decision.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Great customer experience

I don’t really trust these reviews, too often they don’t seem genuine. From my experience I can say the good reviews for Flooring Supplies are well deserved! I’ve placed 2 orders and both have been delivered on time and with no issues. Thanks!

11 October 2026
Flooring Supplies logo

Reply from Flooring Supplies

M T,

We truly appreciate your kind feedback and are glad to hear about your positive experiences with us. It means a lot to know that your orders arrived promptly and without any trouble. Thank you for choosing us for your project!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Everything

Delivery service

4 October 2026
Flooring Supplies logo

Reply from Flooring Supplies

Thank you so much for the 5-star rating and wonderful feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look