Frames.co.uk Reviews 

46,858
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, robust packaging, and millimetre-precise dimensions of the custom frames they receive. Many people also highlight the user-friendly website options, helpful customer support team, and very smooth online ordering process. Some reviewers were not happy with the delivery service handled by third-party shipping partners during transit. A few consumers noted occasional frustrating problems like damaged delivery boxes or unexpected transit delays that negatively affected them. Others mentioned that carrier handling could occasionally be improved to ensure parcels arrive safely without any issues.

What people talk about most

Product

Consumers find product to be a source of great satisfaction, frequently praising the excellent quality,... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully finished, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting that items arrive promptly... See more

Service

Customers had positive experiences with service, frequently highlighting helpful staff, prompt delivery, and... See more

Order

Reviewers highlight positive aspects of order, frequently praising the intuitive website layout and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased 2 made-to-measure frames from frames.co.uk, one including a mount and acrylic glazing. The frames only took about 2 weeks to arrive and I was very impressed with how well t... See more

Rated 5 out of 5 stars

This is my fourth frame purchase from the company and they have consistently produced perfectly sized (to the mm) good quality frames as described on their website ( which is fun to use). Price is com... See more

Company replied

Rated 5 out of 5 stars

Once again a first class service from the team. Very nicely made frame with accurate mitres and well glued as well as underpinned. I never go anywhere else, I’m a professional artist and my customer... See more

Rated 5 out of 5 stars

I had a large frame custom made. There was lots of options to choose from regarding shape, thickness and colour etc. At the point of order, it was clearly stated how long the frame would take to arriv... See more


Company details

  1. Picture framing shop
  2. also in
  3. Homewares Shop
  4. Interior designer

Information provided by various external sources

Frames.co.uk are one of the UK's leading manufacturers of made to measure picture frames. Customers can enter the size of their artwork and choose from thousands of different frame and mount combinations at up to 55% off highstreet prices. Trading for over 23 years, their experienced picture framers are able to manufacture and deliver frames as quick as next day to the UK and Europe. The company accepts payments via all major credit and debit cards and also offers payments through PayPal and PayPal Credit.

Fast Delivery to UK & Europe From Free

Free next day delivery to England & Wales when you spend over £50.

There are no delivery costs to England & Wales when you spend over £50.00. There are no delivery costs to Europe when you spend over £75.00. Some postcodes are excluded, see https://www.frames.co.uk for full terms and conditions.

Contact info

4.8

Excellent

TrustScore 5 out of 5

47k reviews

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4.8

All reviews

(46,858)

2,214 reviews in the last 12 months

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Rated 5 out of 5 stars

Unusual measurements catered for

I rang the company to ask someone about the sizes of mountboard… they explained very clearly how to enter the measurements online. This helped me to get exactly what I wanted and the frames were duly delivered. We are delighted with the results and would most certainly recommend and use again ourselves when required. Thanks so much.

2 September 2026
Rated 5 out of 5 stars

Excellent all around

I was kept informed as to when my picture frame would arrive.
It arrived to plan, no damage, well wrapped and is gorgeous.

9 September 2026
Rated 5 out of 5 stars

I had a large frame custom made

I had a large frame custom made. There was lots of options to choose from regarding shape, thickness and colour etc. At the point of order, it was clearly stated how long the frame would take to arrive. I was informed when it was despatched and I received it very quickly after that. It was really well packaged and I’m very happy with the quality and appearance of the frame. All in all a very satisfactory experience and I would recommend this company.

1 September 2026
Rated 5 out of 5 stars

I ordered a gold frame for a large…

I ordered a gold frame for a large fabric print . I was blown away with the service I received from Ian , who had contacted me to let me know that a wooden rather than plastic frame would be more suitable and that they would upgrade me for free . What a top guy !
The frame has arrived and it is perfect !
Definitely recommend and will be coming back here for my made to measure frames !

31 August 2026
Frames.co.uk logo

Reply from Frames.co.uk

We are so pleased to hear about your positive experience with our service and the quality of your gold frame. It is wonderful to know that our team could assist you in finding the perfect solution for your artwork. We truly appreciate your kind words and your recommendation. We look forward to assisting you with your future made-to-measure frame needs.

Frames.co.uk

Rated 5 out of 5 stars

Quick responsive lovely frames

Quick responsive lovely frames

7 September 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're so happy to hear you appreciate our quick responsiveness and the lovely frames! Thank you for your positive feedback.

Frames.co.uk

Rated 5 out of 5 stars

Great company

Made to measure frame was perfect! Just what I was looking for, good quality and was made and received really quickly. Will definitely use this company again.

7 September 2026
Frames.co.uk logo

Reply from Frames.co.uk

We are so pleased to hear that your made-to-measure frame was perfect and exactly what you were looking for! It's wonderful to know you appreciated the quality and quick service. We look forward to assisting you again in the future.

Frames.co.uk

Rated 5 out of 5 stars

Great service

Great service. Would use again

6 September 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're so glad to hear you had a great experience with our service and would use us again! Thank you for your kind words.

Frames.co.uk

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