Frames.co.uk Reviews 

46,858
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, robust packaging, and millimetre-precise dimensions of the custom frames they receive. Many people also highlight the user-friendly website options, helpful customer support team, and very smooth online ordering process. Some reviewers were not happy with the delivery service handled by third-party shipping partners during transit. A few consumers noted occasional frustrating problems like damaged delivery boxes or unexpected transit delays that negatively affected them. Others mentioned that carrier handling could occasionally be improved to ensure parcels arrive safely without any issues.

What people talk about most

Product

Consumers find product to be a source of great satisfaction, frequently praising the excellent quality,... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully finished, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting that items arrive promptly... See more

Service

Customers had positive experiences with service, frequently highlighting helpful staff, prompt delivery, and... See more

Order

Reviewers highlight positive aspects of order, frequently praising the intuitive website layout and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased 2 made-to-measure frames from frames.co.uk, one including a mount and acrylic glazing. The frames only took about 2 weeks to arrive and I was very impressed with how well t... See more

Rated 5 out of 5 stars

This is my fourth frame purchase from the company and they have consistently produced perfectly sized (to the mm) good quality frames as described on their website ( which is fun to use). Price is com... See more

Company replied

Rated 5 out of 5 stars

Once again a first class service from the team. Very nicely made frame with accurate mitres and well glued as well as underpinned. I never go anywhere else, I’m a professional artist and my customer... See more

Rated 5 out of 5 stars

I had a large frame custom made. There was lots of options to choose from regarding shape, thickness and colour etc. At the point of order, it was clearly stated how long the frame would take to arriv... See more


Company details

  1. Picture framing shop
  2. also in
  3. Homewares Shop
  4. Interior designer

Information provided by various external sources

Frames.co.uk are one of the UK's leading manufacturers of made to measure picture frames. Customers can enter the size of their artwork and choose from thousands of different frame and mount combinations at up to 55% off highstreet prices. Trading for over 23 years, their experienced picture framers are able to manufacture and deliver frames as quick as next day to the UK and Europe. The company accepts payments via all major credit and debit cards and also offers payments through PayPal and PayPal Credit.

Fast Delivery to UK & Europe From Free

Free next day delivery to England & Wales when you spend over £50.

There are no delivery costs to England & Wales when you spend over £50.00. There are no delivery costs to Europe when you spend over £75.00. Some postcodes are excluded, see https://www.frames.co.uk for full terms and conditions.

Contact info

4.8

Excellent

TrustScore 5 out of 5

47k reviews

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4.8

All reviews

(46,858)

2,214 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

So helpful, professional and conscientious. Cares about customer services and highly communicative.

6 September 2026
Rated 4 out of 5 stars

Ready made frames

They were perfect but it was obviously my fault for not reading the details properly as I was very disappointed that the frames had Perspex fronts rather than glass.

4 September 2026
Frames.co.uk logo

Reply from Frames.co.uk

We appreciate your feedback and understand your disappointment regarding the acrylic safety glazing. We aim to provide clear product descriptions for all our items.

Frames.co.uk

Rated 5 out of 5 stars

The frame is just what was wanted but…

The frame is just what was wanted but full marks for the packaging as the delivery people were crap. They badly damaged the box without damaging the frame. They also left it on the wrong day, standing upright in front of my front displaying to all the world that I wasnt home and thst it could be stolen. The instruction s where to leave it were not followed. Good frame...very poor delivery

5 September 2026
Rated 5 out of 5 stars

Quality. Choice. Value. Promptness.

I keep coming back to Frames.co.uk because they can be relied upon to produce an excellently made frame, in any of a great variety of styles and finish, for a very fair price and promptly delivered. I no longer go anywhere else for my picture frames.

25 September 2026
Rated 5 out of 5 stars

Delighted with this purchase

Delighted with this purchase. I ordered two frames in different sizes with mounts to suit the pictures I wanted to hang.
They arrived perfectly packaged, and the courier service was first class. The quality is excellent and they are great value for money. Thank you.

3 September 2026
Rated 5 out of 5 stars

Loved my frame

Loved my frame. Had it individually made for my own measurements, and it was millimetre perfect! Really good quality, and so well packaged. There was no way that was going to get damaged in transit.
It’s now hanging in my home and looking fantastic. Great all round.

4 September 2026

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