FunBikes Reviews 9,985

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, with staff members often going above and beyond to assist with purchases and provide helpful advice. The delivery service is consistently praised for its speed, efficiency, and the helpfulness of the drivers, who often provide setup instructions and advice. Many people appreciate the quality of the products and the overall smooth experience, from initial inquiries to aftercare support. However, some customers also noted issues with product quality, such as items breaking down shortly after purchase or arriving damaged. A few other people mentioned problems with customer service, including difficulties with communication, unhelpful responses, or issues with delivery arrangements and descriptions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, politeness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service, often highlighting excellent communication and helpful... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan dropped our second e-scooter earlier today and carried it all the way into the garage (Grateful for that Dan 🙏😉) Will be assembling the scooter over the weekend. It's our second one from Funb... See more

Company replied

Rated 5 out of 5 stars

I bought Two MXR 8000w electric mortorcross bikes, one 17/14 wheel for my 10 year old daughter and mine is a little bigger 19/16. We asked at the Tracks if Electric bikes are welcome and they said ye... See more

Company replied

Rated 5 out of 5 stars

Excellent product, I was kept up to date with all delivery details, and the delivery driver Dan couldn’t have been more helpful. He explained everything and answered all my questions, he’s a credit... See more

Company replied

Rated 5 out of 5 stars

Well what can I say. I needed a new bike for my lads birthday and fun bikes was absolutely fantastic and helped me by choice went the extra mile by staying open for me to pick up the same day.... See more

Company replied


Company details

  1. #47 of 72 best companies in Childrens Toy Store
  2. #3 of 3 best companies in ATV Dealer
  3. #71 of 97 best companies in Bicycle Shop
  4. #16 of 19 best companies in Motorbike dealer
  5. #42 of 47 best companies in Motorcycle shop
  6. #75 of 104 best companies in Toy shop

Written by the company

Fun:Bikes are a specialist manufacturer, importer and retailer supplying a wide variety of children's and adult indoor & outdoor vehicles & toys. Established over 20 years Fun:Bikes was founded in 2001, and our range and team have grown rapidly. This success has been mainly due to the way we run our business and the ideals we hold - we firmly believe that you, as the customer, should only be supplied with the best products we can source and develop and offer outstanding service and support. Our product designers and mechanics are constantly improving the specifications and quality of our products, and our buyers are always hunting for high-quality products at sensible prices for our customers to enjoy. As a manufacturer and importer who retails straight to you, without the wholesalers involved, we can slash the prices of retailers who buy from wholesale suppliers yet still supply higher specifications and more reliable machines. Our products are not lower-priced because we sell lower specification or quality machines; on the contrary, it's the other way. We buy and manufacture better. These savings allow us to offer showrooms, superior warranties, and far better support, including free lifetime technical support from our mechanics and experts and thousands of spares all held in stock. Not only are the Fun:Bikes products good value, but more importantly, they are of good quality..

Fun:Bikes…Let the Fun Begin!

Written by the company

7 Day Price Promise
Find another product of the same specification for a lower price and we will refund the difference!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

KXF 125 parts

most things great with fast shipping and reliable service only issue was that i was accidentally sent the wrong part twice but with one message to funbikes support Lee and , jigs have been very helpful with resolving issues i have had so they have great customer service and support with there warranty

3 June 2026
Unprompted review
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Reply from FunBikes

Hi Matthew,

Thank you for your honest feedback.

We’re glad to hear the delivery and service were generally smooth, and we really appreciate your patience with the mix‑up on the parts. It’s great to know the issue was resolved quickly and that the support you received made a positive difference.

If you need anything further or have any questions down the line, our team is always ready to assist.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Dan the driver couldn’t be more helpful…

Dan the driver couldn’t be more helpful on delivery 🚚 and kept us in the loop for an estimate time of arrival. Great experience thanks again

3 June 2026
Unprompted review
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Reply from FunBikes

Hi Gavin,

Thank you for the great feedback.

We’re really glad to hear the delivery experience was smooth and that you were kept well informed throughout — that clear communication makes all the difference.

If there’s anything else we can assist you with, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Dan the delivery driver was great.

Dan the delivery driver was great.. the service was excellent just waiting for better weather to test my new scooter

3 June 2026
Unprompted review
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Reply from FunBikes

Hi,

Glad to hear everything went smoothly on delivery and that the experience was a positive one. Hopefully the weather clears up soon so you can properly enjoy your new scooter!

If you need any tips or support once you get going, we’re always here to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Great experience

Great price, quick order processing, helpful customer service and an awesome new toy. Highly recommend

20 May 2026
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Reply from FunBikes

Hi Beth,

Thank you for the great feedback.

We’re really pleased to hear you found the pricing competitive, the process quick, and the service helpful — and it’s brilliant to know you’re enjoying your new purchase too.

If you need anything else or have any questions down the line, please feel free to get in touch.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Fun bikes and Dan the driver

Could not be happier with the level of service for fun bikes and Dan the drive what a top bloke extremely helpful and knowledgeable about the company I would highly recommend to anyone thank you from a very happy customer

3 June 2026
Unprompted review
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Reply from FunBikes

Hi Darren,

We really appreciate your kind words — it’s great to hear you were so happy with the service and delivery experience. It’s fantastic when everything comes together smoothly, and knowing it made such a positive impression means a lot to us.

Thank you for the recommendation, and please feel free to reach out if there’s anything we can help with in the future.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Great service as well as products 😊

Great service as well as products 😊

3 June 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi,

Thank you for the kind words.

We’re really pleased to hear you’re happy with both the service and the product — it’s great to know everything met your expectations.

If there’s anything you need or any questions come up down the line, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

The driver was friendly .polite and…

The driver was friendly .polite and really helpful he lifted bike over step he was on time which was good.

2 June 2026
Unprompted review
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Reply from FunBikes

Hi Christine,

Thank you for your feedback.

We’re glad to hear the delivery went smoothly and that the service was friendly, helpful, and on time — it’s great to know the extra assistance made things easier for you.

If there’s anything else we can support you with, please don’t hesitate to get in touch.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Great service again !!

Great service again !!!

Had an issue was Sorted really quickly

Thanks Funbikes

9 May 2026
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Reply from FunBikes

Hi Steven,

Thank you for the great feedback.

We’re really pleased to hear everything was sorted quickly and that the experience was smooth once again — that’s exactly what we aim for.

If you need anything else, our team is always here to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

10/10

Ordered a quad bike Monday 25th and it was delivered all ready to go today by Simon.

Firstly the customer service team have been great as I had a few questions - Madz, Jigs and Lee answered my questions promptly.

Simon who delivered my quad was 10/10 rang me before arriving hassle free drop off told me what I needed to know.

Been out on the quad from 10am till 15:00 today and it’s ran perfectly.
Top service!!

2 June 2026
Unprompted review
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Reply from FunBikes

Hi Nathan,

Thank you for such a great review.

We’re really pleased to hear everything moved so quickly from order to delivery and that the quad arrived ready to go. It’s brilliant to know the support you received along the way made the whole process easy and informative.
Even better to hear it’s already had a full day’s use and performed perfectly — that’s exactly what we aim for.

If you need any advice, parts, or support moving forward, don’t hesitate to get in touch.

Kind Regards,
The Funbikes Team

Rated 1 out of 5 stars

Buying a new carburettor after 3 rides…

Buying a new carburettor after 3 rides as broke down 4 times funbikes was rude and wouldn’t help very nice people lol

19 May 2026
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Reply from FunBikes

Hi Lee,

Please bear with us while we investigate your comments.

Customer services will be in touch shortly to understand how we can help.

Best Regards,
The FunBikes Team

Rated 1 out of 5 stars

Wrong parts sent

Wrong parts sent. Twice

18 May 2026
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Reply from FunBikes

Hi Mr Richmond,

Please bear with us while we investigate your comments.

Customer services will be in touch shortly to understand how we can help.

Best Regards,
The FunBikes Team

Rated 5 out of 5 stars

Dan the driver great guy very nice guy…

Dan the driver great guy very nice guy good asset to your team should have him in sales haha now got my son looking at the 1800 pound electric bike

1 June 2026
Unprompted review
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Reply from FunBikes

Hi Chelsea,

Thanks for the great feedback — we’re really pleased the delivery made such a positive impression and that the experience was both helpful and enjoyable. It’s always good to know everything was handled smoothly.

If that next upgrade is on the cards and you need any advice, we’re always here to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Dan was great reliving my sons quad and…

Dan was great reliving my sons quad and gave me thorough advice on how to build and answered all my questions.

1 June 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Chloe,

We’re really pleased to hear the delivery went so well and that the setup advice was clear and helpful.

It’s always important to us that everything is fully explained so you feel confident getting started.

If you need any further guidance while putting it together, just reach out — we’re here to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Absolutely easy to use web site and…

Absolutely easy to use web site and parts available

18 May 2026
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Reply from FunBikes

Hi,

Thank you for your kind feedback.

We’re really pleased to hear you found the website informative and that the assembly option made things more convenient for you. It’s great to know delivery was quick and the whole experience left you happy.

We truly appreciate your support and look forward to helping you again in the future.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Website were very informative

Website were very informative, the option of them assembling it before it came was a very option! And the delivery was very quick!
All in all very happy and we will definitely use them again.

18 May 2026
FunBikes logo

Reply from FunBikes

Hi Mark,

It’s great to hear the website made things clear and easy to navigate,

and that the pre‑assembly option added that extra level of convenience. We’re also really pleased delivery was quick and the whole experience left you happy.
We truly appreciate your support and look forward to helping you again in the future.

If there’s anything else you need, just let us know.

Kind Regards,
The Funbikes Team

Rated 2 out of 5 stars

I purchased a new electric dirt bike…

I purchased a new electric dirt bike from FunBikes. Unfortunately, the pallet was reported by the courier as having tipped over during transit, and the bike arrived with damage, including a bent frame and damaged bodywork.

To their credit, FunBikes responded to my complaint and offered either a full return/refund or £180 compensation if I chose to keep the bike due to them been out of stock. However, I was disappointed that replacement parts were not offered and that the compensation did not reflect what I believe would be the true cost of restoring the bike to its original condition.

The bike itself is enjoyable to ride and I decided to keep it, but the experience of receiving a damaged new bike and the limited resolution offered left me disappointed.

Pros:

* Fun bike to ride
* Customer service responded to the complaint
* Full refund option was available

Cons:

* Bike arrived damaged after a documented courier incident
* Replacement parts were not offered
* Compensation offered did not cover the apparent cost of replacement bodywork
* Long complaint process

1 June 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Hayden,

Thank you for taking the time to leave your review.

We're sorry to hear that your bike arrived damaged. Unfortunately, despite our efforts to ensure products are securely packaged, damage can occasionally occur during transit. In this case, the courier advised that the pallet had tipped over while being handled, which we understand was extremely disappointing when receiving a new bike.

We appreciate your comments regarding both the bike itself and our customer service team. Following our assessment of the reported damage, we offered to arrange collection of the bike at no cost to yourself, with the option of either a full refund or a replacement once stock became available. We also discussed an alternative goodwill contribution should you prefer to keep the bike. While we understand that our proposed resolutions did not fully meet your expectations, we worked to provide the available options and reach a fair outcome.

Thank you for your feedback, as it helps us review both our processes and our courier partnerships. We hope you continue to enjoy the bike and wish you many happy rides ahead.

Kind regards,

The FunBikes Team

Rated 3 out of 5 stars

Had a few occasions where the wrong…

Had a few occasions where the wrong parts have been sent and I have had to argue to prove this.

7 May 2026
FunBikes logo

Reply from FunBikes

Hi Mr Clifford,

Please bear with us while we investigate your comments.

Customer services will be in touch shortly to understand how we can help.

Best Regards,
The FunBikes Team

Rated 5 out of 5 stars

Absolutely fantastic guy and soo…

Absolutely fantastic guy and soo helpfull. All questions answered.

1 June 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Alan,


Thank you for your feedback.

We’re really pleased to hear everything was clearly explained and that you felt fully supported throughout — that’s exactly the experience we aim to provide.

If there’s anything else you need or any questions come up, please don’t hesitate to get in touch.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Fantastic staff.

Fantastic staff.
Friendly environment
Professional approach with great skills 👍

18 May 2026
FunBikes logo

Reply from FunBikes

Hi,


Thank you for such kind feedback.

We’re really pleased to hear you found the team friendly, professional, and skilled — creating a positive and helpful environment is exactly what we aim for.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards,
The Funbikes Team

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