FunBikes Reviews 9,984

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, with staff members often going above and beyond to assist with purchases and provide helpful advice. The delivery service is consistently praised for its speed, efficiency, and the helpfulness of the drivers, who often provide setup instructions and advice. Many people appreciate the quality of the products and the overall smooth experience, from initial inquiries to aftercare support. However, some customers also noted issues with product quality, such as items breaking down shortly after purchase or arriving damaged. A few other people mentioned problems with customer service, including difficulties with communication, unhelpful responses, or issues with delivery arrangements and descriptions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, politeness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service, often highlighting excellent communication and helpful... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan dropped our second e-scooter earlier today and carried it all the way into the garage (Grateful for that Dan 🙏😉) Will be assembling the scooter over the weekend. It's our second one from Funb... See more

Company replied

Rated 5 out of 5 stars

I bought Two MXR 8000w electric mortorcross bikes, one 17/14 wheel for my 10 year old daughter and mine is a little bigger 19/16. We asked at the Tracks if Electric bikes are welcome and they said ye... See more

Company replied

Rated 5 out of 5 stars

Excellent product, I was kept up to date with all delivery details, and the delivery driver Dan couldn’t have been more helpful. He explained everything and answered all my questions, he’s a credit... See more

Company replied

Rated 5 out of 5 stars

Well what can I say. I needed a new bike for my lads birthday and fun bikes was absolutely fantastic and helped me by choice went the extra mile by staying open for me to pick up the same day.... See more

Company replied


Company details

  1. #47 of 72 best companies in Childrens Toy Store
  2. #3 of 3 best companies in ATV Dealer
  3. #71 of 97 best companies in Bicycle Shop
  4. #16 of 19 best companies in Motorbike dealer
  5. #42 of 47 best companies in Motorcycle shop
  6. #75 of 104 best companies in Toy shop

Written by the company

Fun:Bikes are a specialist manufacturer, importer and retailer supplying a wide variety of children's and adult indoor & outdoor vehicles & toys. Established over 20 years Fun:Bikes was founded in 2001, and our range and team have grown rapidly. This success has been mainly due to the way we run our business and the ideals we hold - we firmly believe that you, as the customer, should only be supplied with the best products we can source and develop and offer outstanding service and support. Our product designers and mechanics are constantly improving the specifications and quality of our products, and our buyers are always hunting for high-quality products at sensible prices for our customers to enjoy. As a manufacturer and importer who retails straight to you, without the wholesalers involved, we can slash the prices of retailers who buy from wholesale suppliers yet still supply higher specifications and more reliable machines. Our products are not lower-priced because we sell lower specification or quality machines; on the contrary, it's the other way. We buy and manufacture better. These savings allow us to offer showrooms, superior warranties, and far better support, including free lifetime technical support from our mechanics and experts and thousands of spares all held in stock. Not only are the Fun:Bikes products good value, but more importantly, they are of good quality..

Fun:Bikes…Let the Fun Begin!

Written by the company

7 Day Price Promise
Find another product of the same specification for a lower price and we will refund the difference!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brilliant customer service from Lee

Brilliant customer service from Lee. Helped me with all my queries.
Thank you

30 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi,

Thank you for your kind feedback.

We’re really pleased to hear all your queries were handled clearly and that you felt well supported throughout — that’s exactly the experience we aim to provide.

If there’s anything else you need or any questions come up, we’ll be glad to assist further.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Very very good service always on time…

Very very good service always on time very quick very reliable, never in my years have i had a problem, 6 out of 5 stars for me top place highly reccomend

6 May 2026
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Reply from FunBikes

Hi Jack,

Thank you for such an amazing review — that really means a lot to us.

It’s fantastic to hear you’ve had such consistent, reliable service over the years and that everything has always run smoothly.
A “6 out of 5” recommendation is brilliant to hear, and we truly appreciate you taking the time to share it.

If you need anything at all, our team will always be here and happy to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

This was a present for our grandsons…

This was a present for our grandsons birthday from us all. OMG it’s amazing. It is quiet when it runs and no complaints about noise as our grandson has an earring impairment which is the reason as to why we opted for the electric version. Definitely recommend this product
Fantastic service from ordering to delivery. Fast professional service

5 May 2026
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Reply from FunBikes

Hi,

Thank you for such a heartfelt review.

We’re delighted to hear how well the bike suits your grandson and that the quieter electric option has made it the perfect choice for him. It’s wonderful to know he’s enjoying it and that it’s brought such a positive experience.
We’re also really pleased everything went smoothly from ordering through to delivery — providing a reliable and professional service is always our aim.

If there’s anything more you need or any questions come up, we’ll be more than happy to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Thank you Dan for the help today

Thank you Dan for the help today ! Appreciate you going above and beyond to deliver and hide my daughter’s birthday present!. Much appreciated

29 May 2026
Unprompted review
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Reply from FunBikes

Hi Tom,

Thank you for such a thoughtful message.

We’re really pleased to hear the delivery went smoothly and that the extra care taken made the surprise even more special — moments like that mean a lot to us.
We hope your daughter has a fantastic birthday and enjoys her gift!

If there’s anything else you need along the way, we’re always here to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service jigs in particular helped me effortlessly sent me a new part when I needed it very thankful.

28 May 2026
Unprompted review
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Reply from FunBikes

Hi Gabriel,

We’re really pleased to hear the support was so smooth and that everything was sorted quickly for you.

Getting the right part out without any hassle is exactly what we aim for, so it’s great to know it made a difference.

If there’s anything else you need down the line, we’re here to help whenever you need us.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Excellent customer service and speedy…

Excellent customer service and speedy delivery. Very pleased

5 May 2026
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Reply from FunBikes

Hi Michelle,

Thank you for your feedback.

We’re really pleased to hear you were happy with the service and that everything arrived quickly — it’s great to know it all met your expectations.

If there’s anything else you need or we can help with, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 3 out of 5 stars

Online description/Specification could be improved.

Generally when visiting shop service is good, however last purchase was online and found insufficient description with regards to the chain purchased. As it also shows that a split link can be purchased I purchased both, on receipt the chain was found to be endless and doesn’t require the split link. This was not identified in the description.

5 May 2026
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Reply from FunBikes

Hi,

Please bear with us while we investigate your comments.

Customer services will be in touch shortly to understand how we can help.

Best Regards,
The FunBikes Team

Rated 5 out of 5 stars

dan the driver was very helpful and…

dan the driver was very helpful and very friendly. explained everything we have to do to set the quad bike up.

29 May 2026
Unprompted review
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Reply from FunBikes

Hi Jade,

Thank you for your feedback.

We’re really pleased to hear the delivery was friendly and helpful, and that everything was clearly explained to help you get set up with your quad bike.

If you need any further advice or support, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 4 out of 5 stars

Daruosh

Nice bick
My son loves it.
Good looking bick
It's to early to know how long before it needs a part or it's goes broken.
I am happy

5 May 2026
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Reply from FunBikes

Hi,

Thank you for your feedback.

We’re really glad to hear your son is enjoying the bike and that you’re happy with how it looks and performs so far. That early excitement is always great to hear.

If you need parts, advice, or support down the line, we’ll be happy to assist whenever you need.

Kind Regards,
The Funbikes Team

Rated 1 out of 5 stars

Waste of time and your money

They are a joke they lie to you be rude and hard to work with I went in to the shop to put down 600 Ona bike until today when I was going to pay the outstanding I also asked if they could save it and got no response anyway this morning I went on there website to fine there not in stock so I called up to explain and had the phone put down they ain’t loyal to there customer and will avoid you i was a paying customer. I’d choose bfr or quad wearhouse they good people and will help you with your payment and concern not mess abouts like the kids they have working there at funbikes avoid this if you want a bike always low on replacement parts iv brought 2 bikes off them in the past and no response when you need to replace a part or it’s always out of stock and they won’t no when the next shipment will come this is not good for business

29 May 2026
Unprompted review
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Reply from FunBikes

Dear Daniel,

Thank you for taking the time to leave your feedback. We are sorry to hear that you are disappointed with your experience.

To clarify the situation, when you contacted us regarding this particular bike, you were advised that a 40% deposit would be required for us to reserve the vehicle. You were also informed that the model was selling quickly and, whilst we would do our best to assist, we could not guarantee stock availability until the required deposit had been received.

Unfortunately, the bike sold out before the reservation was secured. We appreciate this was frustrating and understand your disappointment.

Regarding your telephone call with our team, we must respectfully clarify that the call was terminated only after repeated requests for abusive, threatening, and inappropriate language towards our staff to stop. FunBikes operates a zero-tolerance policy towards abuse of employees, and whilst we always welcome constructive feedback, we will not permit our team members to be subjected to threatening behaviour.

We regret that we were unable to meet your expectations on this occasion.

Kind Regards,
The FunBikes Team

Rated 5 out of 5 stars

They are very good and they make sure…

They are very good and they make sure that I am very happy with my scooter

14 May 2026
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Reply from FunBikes

Hi Evans,

Thank you for your kind feedback.

We’re really pleased to hear you’re happy with your scooter and that you felt well looked after throughout — making sure our customers feel satisfied is exactly what we aim for.

If you need any advice, support, or assistance, please feel free to get in touch.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

I telephoned Funbikes and spoke to Aleks..

I telephoned Funbikes and spoke to Aleks, arranging to call in personally with my Grand Daughter, and checking their stock of a particular model for her.
They were very busy, but after a short wait, allowing us to have a look at their showroom models, it was Aleks that served us. He couldn't have been more helpful. We bought the model we required and they loaded it our van for us, crated, as we have the facilities to build them ourselves. This is the second bike we have bought from them, the last one we had delivered in lock-down and is still going strong. I have no issues with the quality of their bikes as long as they are looked-after, same as anything mechanical. I will be visiting Funbikes again soon for another bike.

28 May 2026
Unprompted review
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Reply from FunBikes

Hi Greg,

Thank you for such a detailed review.

It’s great to hear your visit was well organised from the initial call through to collection, and that you were able to take your time looking around before making the right choice.
We’re especially pleased the collection process went smoothly and that everything was ready for you, including helping load the bike into your van. It’s fantastic to know this is your second purchase with us and that your previous bike is still going strong — that says a lot.
We really appreciate your continued support and look forward to welcoming you again soon.

If there’s anything you’d like help with in the meantime, just get in touch.

Kind Regards,
The Funbikes Team

Rated 1 out of 5 stars

I wouldn't order from them again

I wouldn't order from them again . The call centre isn't based in the UK so difficult to understand there so called customer services. I returned a children's motorbike helmet but got messed about in the process it also cost of £22.87 to the returned the helmet because it was too small . The helmet was only £39.00 so it cost over 50% of the cost to return it. They also state it can take up to 10 days for a refund. I found them very rude aswel.

28 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Anthony,

We are sorry to hear there was a problem with your purchase.
Please bear with us while we investigate your comments.

A customer care team member will be in touch to understand the problem and ensure we are helping as quickly as possible.

We may not be able to locate your account from your review name, so please complete the information request to ensure we can investigate quickly.

Best Regards,
The FunBikes Team

Rated 5 out of 5 stars

Brought a 125cc petrol quad and the…

Brought a 125cc petrol quad and the delivery driver Dan was very knowledgable and professional with a perfect handover.

27 May 2026
Unprompted review
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Reply from FunBikes

Hi Mike,

Thank you for sharing your experience. We’re pleased to hear the quad arrived as expected and that the handover was handled professionally with clear, knowledgeable guidance. A smooth delivery really does make all the difference.

If you need any advice, support, or assistance in the future, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Spot on service and my lad loves the…

Spot on service and my lad loves the bike

13 May 2026
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Reply from FunBikes

Hi Chris,

Thanks for the great feedback. We’re really pleased to hear everything went smoothly and that your lad is loving the bike — that’s what it’s all about.

If you need any advice or help in the future, please feel free to get in touch.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Completely hassle free purchase…

Completely hassle free purchase experience. Tej was super helpful and had answers to all my questions.

27 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Steve,

Thank you for your kind feedback. We’re really pleased to hear the whole process was smooth and that all your questions were answered clearly, making the purchase completely hassle‑free.

If there’s anything else you need or any support we can offer in the future, please feel free to get in touch.

Kind Regards,
The Funbikes Team

Rated 1 out of 5 stars

My throttle broke on my scooter within…

My throttle broke on my scooter within 3 days of buying

13 May 2026
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Reply from FunBikes

Hi Riley,

Please bear with us while we investigate your comments.

Customer services will be in touch shortly to understand how we can help.

Best Regards,
The FunBikes Team

Rated 5 out of 5 stars

Dan the driver was really helpful with…

Dan the driver was really helpful with quad give me a abit off information on the quad and the shop itself will definitely be recommended to other people

26 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Chloe,

Thanks for sharing your experience. We’re glad to hear the delivery went smoothly and that the information provided helped you feel confident with the quad. It’s great to know you’d recommend both the product and the shop.

If you need anything further or have questions down the line, we’re always happy to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

My grandson is quite happy with it

My grandson is quite happy with it. It is much more powerful and faster than his former ebike. Also delivery is very safe and quick. Thanks.

12 May 2026
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Reply from FunBikes

Hi,

We’re delighted to hear your grandson is enjoying the bike and noticing the difference in power and performance. It’s also great to know delivery was quick and handled safely.

If you need any help or have questions down the line, we’re always happy to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Fun bikes brilliant from start to…

Fun bikes brilliant from start to finish I contacted them prior to buying very helpful arrived a day earlier than date I was informed of this oh my e scooter chaos 1600w is brill too

12 May 2026
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Reply from FunBikes

Hi Stella,

Thank you for the great feedback. We’re really pleased to hear everything went smoothly from your initial enquiry right through to delivery, and it’s great to know the Chaos 1600W scooter has impressed you as well. An early delivery is always a nice bonus!

If you need any advice, support, or help in the future, please feel free to reach out.

Kind Regards,
The Funbikes Team

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