FunBikes Reviews 9,985

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, with staff members often going above and beyond to assist with purchases and provide helpful advice. The delivery service is consistently praised for its speed, efficiency, and the helpfulness of the drivers, who often provide setup instructions and advice. Many people appreciate the quality of the products and the overall smooth experience, from initial inquiries to aftercare support. However, some customers also noted issues with product quality, such as items breaking down shortly after purchase or arriving damaged. A few other people mentioned problems with customer service, including difficulties with communication, unhelpful responses, or issues with delivery arrangements and descriptions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, politeness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service, often highlighting excellent communication and helpful... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan dropped our second e-scooter earlier today and carried it all the way into the garage (Grateful for that Dan 🙏😉) Will be assembling the scooter over the weekend. It's our second one from Funb... See more

Company replied

Rated 5 out of 5 stars

I bought Two MXR 8000w electric mortorcross bikes, one 17/14 wheel for my 10 year old daughter and mine is a little bigger 19/16. We asked at the Tracks if Electric bikes are welcome and they said ye... See more

Company replied

Rated 5 out of 5 stars

Excellent product, I was kept up to date with all delivery details, and the delivery driver Dan couldn’t have been more helpful. He explained everything and answered all my questions, he’s a credit... See more

Company replied

Rated 5 out of 5 stars

Well what can I say. I needed a new bike for my lads birthday and fun bikes was absolutely fantastic and helped me by choice went the extra mile by staying open for me to pick up the same day.... See more

Company replied


Company details

  1. #47 of 72 best companies in Childrens Toy Store
  2. #3 of 3 best companies in ATV Dealer
  3. #71 of 97 best companies in Bicycle Shop
  4. #16 of 19 best companies in Motorbike dealer
  5. #42 of 47 best companies in Motorcycle shop
  6. #75 of 104 best companies in Toy shop

Written by the company

Fun:Bikes are a specialist manufacturer, importer and retailer supplying a wide variety of children's and adult indoor & outdoor vehicles & toys. Established over 20 years Fun:Bikes was founded in 2001, and our range and team have grown rapidly. This success has been mainly due to the way we run our business and the ideals we hold - we firmly believe that you, as the customer, should only be supplied with the best products we can source and develop and offer outstanding service and support. Our product designers and mechanics are constantly improving the specifications and quality of our products, and our buyers are always hunting for high-quality products at sensible prices for our customers to enjoy. As a manufacturer and importer who retails straight to you, without the wholesalers involved, we can slash the prices of retailers who buy from wholesale suppliers yet still supply higher specifications and more reliable machines. Our products are not lower-priced because we sell lower specification or quality machines; on the contrary, it's the other way. We buy and manufacture better. These savings allow us to offer showrooms, superior warranties, and far better support, including free lifetime technical support from our mechanics and experts and thousands of spares all held in stock. Not only are the Fun:Bikes products good value, but more importantly, they are of good quality..

Fun:Bikes…Let the Fun Begin!

Written by the company

7 Day Price Promise
Find another product of the same specification for a lower price and we will refund the difference!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

tej is wonderful he deserves a pay rise

tej is wonderful he deserves a pay rise

9 May 2026
Unprompted review
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Reply from FunBikes

Hi Kobey,

That’s really kind of you to say.

We’re delighted to hear you felt so well looked after and had such a positive experience — feedback like this genuinely means a lot to our whole team.

If there’s anything else you need or we can help with again, please don’t hesitate to get in touch with us.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Brilliant service from Dan the driver

Brilliant service from Dan the driver. Kept me up to date. Top guy

8 May 2026
Unprompted review
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Reply from FunBikes

Hi Adam,

Thank you for the great feedback.

We’re really pleased to hear the delivery experience was so smooth and that the communication along the way made a difference. It’s always nice to know our service has been appreciated.

If you need anything at all going forward, we’re always happy to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

I am very satisfied with the customer…

I am very satisfied with the customer survive they are very helpful especially Jigs he helped me through when a part broke on my bike

7 May 2026
Unprompted review
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Reply from FunBikes

Hi Aidan,

Thank you for your kind feedback.

We’re really glad to hear you felt well supported when an issue came up and that the help you received made things easier to resolve. Looking after our customers when something goes wrong is something we take seriously.

If you ever need advice, parts, or assistance again, please don’t hesitate to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

5 star for the Funbikes team and also 5…

5 star for the Funbikes team and also 5 star for Dan the driver topman

7 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Zaeed,

Thank you for the 5‑star feedback.

We’re really pleased to hear you had such a positive experience and that everything met your expectations from start to finish.

If there’s ever anything else we can help with, just let us know — we’re always happy to assist.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Jigs was extremely helpful

Jigs was extremely helpful and replied to my emails very quickly with the answers I was looking for, 10/10. Thanks very much Jigs

7 May 2026
Unprompted review
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Reply from FunBikes

Hi Dave,

Thank you for taking the time to leave such a positive review.

We’re really pleased to hear your emails were answered quickly and that you got the information you needed without any hassle. Providing clear and responsive support is something we take pride in.

If there’s anything else you need help with, please feel free to reach out anytime.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Fantastic

Ordered a few different parts for my kids 1000w quads and they are spot on fast delivery easy to find the parts and great prices highly recommend

23 April 2026
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Reply from FunBikes

Hi James,

Thanks for the great recommendation.

We’re really pleased to hear the parts were easy to find, arrived quickly, and offered good value — that’s exactly the experience we aim to provide when it comes to spares and accessories.

If you ever need more parts or advice, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Great company

Great company , very quick & efficient.

23 April 2026
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Reply from FunBikes

Hi Tania,

Thanks for the kind words.

We’re glad everything was handled quickly and efficiently, and it’s great to know you had a smooth experience with us.

If there’s ever anything else you need or we can help with, just let us know.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Excellent

Tej helped me very politely and proffesionaly,with my purchase of a scooter..This company is fable have used them before..And will use them again very professional and friendly..Very much recommend 5 star

7 May 2026
Unprompted review
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Reply from FunBikes

Hi,

Thank you for such a kind and positive review.

We’re delighted to hear you were looked after so politely and professionally during your scooter purchase, and it’s great to know you’ve had positive experiences with us before. Your continued support and recommendation really mean a lot to the team.

If you need anything at all in the future, we’re always happy to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Cameron was super helpful with all…

Cameron was super helpful with all questions

7 May 2026
Unprompted review
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Reply from FunBikes

Hi Jake,

Thank you for sharing your feedback.

We’re really pleased to hear all your questions were answered and that you felt well supported throughout your visit. Making things clear and straightforward is always our aim.

If you need anything else or have more questions in the future, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Cameron good advice

Cameron good advice

7 May 2026
Unprompted review
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Reply from FunBikes

Hi John,

Thanks for your feedback — we’re glad you found the advice helpful and that your experience was a positive one. It’s always our aim to make sure customers feel confident and well‑informed.

If you need any further help or have questions down the line, we’re always here to assist.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Dan was fantastic very polite kept me…

Dan was fantastic very polite kept me updated along the way with delivery moved the delivery to the storage destination for me aswell great customer service

7 May 2026
Unprompted review
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Reply from FunBikes

Hi,

Thank you for taking the time to leave such positive feedback.

We’re really pleased to hear the delivery went smoothly, with clear communication throughout, and that the extra effort to adjust the drop‑off location was appreciated. Providing flexible and thoughtful service is always our aim.

If there’s anything else we can help with, please don’t hesitate to reach out.

Kind Regards,
The Funbikes Team

Rated 1 out of 5 stars

Disappointed !

I ordered an electric scooter that was late arriving. 6 phone calls later it was sorted to be delivered and arrived 3 days after with a puncture in front wheel.
Several phone calls and emails later, i still haven’t had my wheel sorted as for some reason they need a chassis number and want me to send my punctured wheel over first. I have been told an email has been sent over last week for a free postal return, but no evidence to back it up.

Extremely disappointed is an understatement as it’s now turned out to be a late , broken, and un fixed birthday gift that’s yet to be used

7 April 2026
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Reply from FunBikes

Hi Mr Edwards,

Thank you for your review. We are very sorry to hear about your experience and understand how disappointing this must have been, especially as the scooter was intended as a birthday gift.

We appreciate that the delivery delay caused frustration, and while the parcel was delayed with the courier depot, our team continued to chase and escalate this with the courier until the scooter was successfully delivered.

Following delivery, we understand your disappointment in then discovering an issue with the front wheel. Our team worked to arrange a suitable resolution so the issue could be resolved as quickly as possible.
A replacement wheel has since been arranged, and we are pleased that this is now progressing.

We are sorry again that your experience did not meet expectations. If you require any further assistance going forward, please feel free to contact our customer service team on 01664 498 640 or email CS@funbikes.co.uk.


Kind Regards,
FunBikes Team

Rated 1 out of 5 stars

Motorbike immediately leaked fuel

Motorbike immediately leaked fuel. No support from them. Expected me to put it right myself.

6 January 2026
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Reply from FunBikes

Hi Mr Walker,

Thank you for your review. We are sorry to hear about the issue you experienced and understand how frustrating this must have been.

When you initially contacted us, troubleshooting advice was provided to help identify and resolve the issue as quickly as possible. As we did not receive any further response at the time, the case was believed to have been resolved.

Following your more recent contact and review, the matter was reassessed by our technical team, and a replacement carburetor has since been arranged under warranty to help resolve the issue.

We are sorry that you felt unsupported, as our aim throughout has been to assist in getting the bike running correctly as quickly as possible.

 

If you require any further assistance or support going forward, please feel free to contact our technical team on 01664 498 640 or email Tech@funbikes.co.uk and we will be happy to help.

 

Kind Regards,
FunBikes Team

Rated 5 out of 5 stars
FunBikes logo

Reply from FunBikes

Hi Kaz,

Thanks for the great feedback. We’re really pleased to hear everything arrived on time and that the service met your expectations.

If there’s anything else we can help with at any point, just let us know.

Kind Regards,
The Funbikes Team

Rated 1 out of 5 stars

Still waiting for my order

Still waiting for my order

22 April 2026
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Reply from FunBikes

Hi Mr Lang,

Thank you for your review. We are very sorry for the delay you experienced with your order and understand how frustrating it must have been to be left waiting.

Unfortunately, the original bike sustained damage while in transit with the third-party courier. Due to concerns that the unit may not arrive in a satisfactory or safe condition, the decision was made to return it and arrange a replacement instead. While this did result in additional delay, our priority was ensuring that you received a bike in the condition expected.

Throughout this process, our customer service and transport teams continued to chase and escalate the matter with the courier until a replacement could be arranged and delivered successfully. We also provided a goodwill gesture as an apology for the inconvenience caused.

We are sorry again that your experience did not meet expectations. If you require any further assistance going forward, please feel free to contact our customer service team on 01664 498 640 or email CS@funbikes.co.uk.

Best Regards,
The FunBikes Team

Rated 5 out of 5 stars

I purchased a mxr 1400 for my boy for…

I purchased a mxr 1400 for my boy for Christmas, good customer service when ordering and arrived on time. As for the bike very happy with it and my son loves it. Have just had to replace the chain on it,as it had worn and stretched but parts and easily accessible and fairly cheap

22 April 2026
FunBikes logo

Reply from FunBikes

Hi Lewis,

Thank you for sharing your experience.

We’re really pleased to hear the ordering process was smooth, delivery arrived on time for Christmas, and most importantly, that your son is loving his MXR 1400. It’s also great to know you found replacement parts easy to source and reasonably priced when needed — keeping bikes running happily is something we work hard to support.

If you ever need advice, spares, or assistance in the future, our team is always happy to help.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Query around an order

I hade a question around the order of my MXR1400 for my son. Anne was very helpful and was able to resolve my query quickly and efficiently.

She also gave me a follow up call to ensure I was happy. Great service, great customer care.

6 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Jamie,

Thank you for taking the time to share this feedback.

We’re really pleased to hear your query about the MXR1400 was handled quickly and clearly, and that the extra follow-up gave you confidence that everything was sorted. That level of care is exactly what we aim to provide.

If you need any further assistance at all, please don’t
hesitate to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Great service from Cameron

Great service from Cameron

6 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Joe,

Thanks for taking the time to share your feedback.

We’re really pleased to hear you received great service and that your experience was a positive one from start to finish.

If there’s anything else you need or we can help with in the future, please feel free to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Dan the driver was brilliant from start…

Dan the driver was brilliant from start to finish , he let me know when he would be arriving and then was very informative on delivery talking me through each step when setting it up a star service

6 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Kirsty,

Thank you for the great feedback.

We’re really pleased to hear the delivery experience was smooth from start to finish, with clear communication and a helpful walkthrough that made setup straightforward. That level of care is exactly what we aim to provide.

If you need any advice or support going forward, please don’t hesitate to reach out.

Kind Regards,
The Funbikes Team

Rated 5 out of 5 stars

Delivery and customer service

From start to finish the customer service was excellent and a big thank you to Dan the driver who was really knowledgeable and helpful with unloading my bike

6 May 2026
Unprompted review
FunBikes logo

Reply from FunBikes

Hi Ryan,

Thank you for sharing such positive feedback.

We’re delighted to hear the whole journey felt seamless from start to finish, and that the delivery experience was both helpful and reassuring. Making sure everything is explained clearly and handled with care is something we take great pride in.

Please feel free to reach out anytime if you need advice, support, or anything else going forward.

Kind Regards,
The Funbikes Team

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