Furdeco Reviews 180,645

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 58,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that staff are helpful, polite, and professional. Many appreciate the accurate tracking, pre-delivery calls, and the care taken with items, including placing them in desired locations and removing packaging. However, some people were dissatisfied with the contact process, reporting long wait times on the phone and difficulty reaching customer service. A few other people also felt that delivery times were occasionally missed, or that products arrived damaged or incomplete, with some instances of staff being unhelpful or unprofessional.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the helpfulness... See more

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight the politeness,... See more

Service

Clients share positive opinions on service. Many customers describe the service as outstanding, exceptional,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers report receiving products with damaged... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced excellent communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great that we could see how many deliveries there were before us but we had no idea of time scale. In the end our delivery was 40 outside the 3 hour window. The drivers aren’t local so I understand... See more

Company replied

Rated 4 out of 5 stars

Delivery happended during the timeframe advised. We received contact prior that they were on the way. Box was very damaged but thankfully not the contents. Received two boxes, one saying 1/3, the ot... See more

Company replied

Rated 5 out of 5 stars

The delivery was efficient & on time stated. The furniture came complete with nothing else needed, which is a big plus. The items were superbly packed to avoid any damage & was the best pack items I’v... See more

Company replied

Rated 4 out of 5 stars

the delivery itself was great, guys very helpful. could not fault them and easy to track throughout the day. however trying to get in contact was not so good. held on phone for one and a half hou... See more

Company replied


Company details

  1. #15 of 34 best companies in Courier service
  2. #20 of 35 best companies in Logistics service
  3. #16 of 26 best companies in Delivery Company
  4. #45 of 54 best companies in Storage facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

181K reviews

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Rated 2 out of 5 stars

The timing was ok but they basically…

The timing was ok but they basically put it in the hall and left. My reason for writing this review was to do with the state of the packaging. The box which it came in was ripped the cellophane which should have covered the package was hanging from the bottom. But they didn't offer any explanation. As yet I haven't opened the box so iam hoping that none of the pieces haven't dropped otherwise of the top.

18 May 2026
Rated 5 out of 5 stars

Polite delivery team

Two very polite young men delivered my furniture into the room where it is gong to be used. They phoned thirty minutes before their arrival.
The company provided delivery details in advance.

23 May 2026
Rated 1 out of 5 stars

The team that showed up

The team that showed up, asked if we wanted them to install it or not which was strange as we paid for install. When they did install it the refused to set it up as requested and said they had to do it exact to the instruction even though in store they said it wouldn’t be an issue as they are designed to be laid out how ever you want. Lastly the left rubbish all over the front garden even though they said they would clear it. Very poor, had to reconfigure it our selves, no instruction manual left and we had to clear up after them. The parts we didn’t need to touch I had to connect properly as they had not aligned the links properly. I wouldn’t bother paying for the install.

23 May 2026
Rated 5 out of 5 stars

Go with this delivery company!

Kept up to date with the order from first placement to final delivery. Excellent communication. The two delivery men were courteous and exceptionally helpful sending a 20 minute warning of arrival and delivery. Would thoroughly recommend this company. Thank you!

20 May 2026
Rated 5 out of 5 stars

5 star service …

Excellent communication from picking our parcel up from the supplier up knowing exactly when our parcel was coming even a quick call to ask details where we would like it putting , what two gentleman you have working for your company outstanding service many thanks

23 May 2026
Rated 2 out of 5 stars

Men could have been more helpful

Men could have been more helpful , left a disabled couple with all the packaging on and having to try unwrap themselves and left with a pile of dirty packaging to get rid off , spoke to their authority in the phone and she hung up , terrible experience

19 May 2026
Rated 1 out of 5 stars

Late delivery and missing parts delivered after the…

Our order was delivered after the original delivery date then we opened the package there was a no 5 item missing ( a foot) plus all the screws and nuts and bolts plus no Allen key can you’re company help my self and wife who are in our 70s order no 001741964187 siesta swing costs thank you mr &mrs T Elvidge

17 May 2026

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