Furdeco Reviews 180,595

•

4.5

Courier service

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Review summary

Created with AI, based on recent reviews

Considering 58,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that staff are helpful, polite, and professional. Many appreciate the accurate tracking, pre-delivery calls, and the care taken with items, including placing them in desired locations and removing packaging. However, some people were dissatisfied with the contact process, reporting long wait times on the phone and difficulty reaching customer service. A few other people also felt that delivery times were occasionally missed, or that products arrived damaged or incomplete, with some instances of staff being unhelpful or unprofessional.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the helpfulness... See more

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight the politeness,... See more

Service

Clients share positive opinions on service. Many customers describe the service as outstanding, exceptional,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers report receiving products with damaged... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced excellent communication,... See more

Reviews shaping this summary

Great that we could see how many deliveries there were before us but we had no idea of time scale. In the end our delivery was 40 outside the 3 hour window. The drivers aren’t local so I understand... See more

Company replied

Delivery happended during the timeframe advised. We received contact prior that they were on the way. Box was very damaged but thankfully not the contents. Received two boxes, one saying 1/3, the ot... See more

Company replied

The delivery was efficient & on time stated. The furniture came complete with nothing else needed, which is a big plus. The items were superbly packed to avoid any damage & was the best pack items I’v... See more

Company replied

the delivery itself was great, guys very helpful. could not fault them and easy to track throughout the day. however trying to get in contact was not so good. held on phone for one and a half hou... See more

Company replied

Company details

#15 of 34 best companies in Courier service
#20 of 35 best companies in Logistics service
#16 of 26 best companies in Delivery Company
#45 of 54 best companies in Storage facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
01212855255
info@furdeco.co.uk
furdeco.co.uk

4.5

Excellent

181K reviews

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Initially they had the settees for a week before given a delivery date, then kept well informed by text of date and then day before given a time for delivery.
2 helpful guys delivered and put the sofas together.

Respectful,careful,friendly and very efficient.

22 May 2026

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