One thing that stands out about fxtrading.com is their great customer support. Had an account issue and a few trading-related questions I needed sorted fast. Reached out to the support team and wa... See more
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I have been trading with Fxtrading for almost one year now. So far so good, only with occasional delays in withdrawals which is due to strict policies on fund management which is also an upside from s... See more
Ian N, Who looks after my interest as in when i initially set up my FXTRADING account. All concerns questions were addressed from the simple setups to leverage concerns. Also good for a chat regardin... See more
Company replied
This is my account 872904 (can show all history and communication), fxtrading.com stop my profit only 600 usd and scam with me, I am so worried and upset now ,, this broker was good till last month ,... See more
Company replied
Company details
Written by the company
FXTRADING.com is a global CFD broker established in 2014, offering access to over 500 instruments including Forex, indices, commodities and shares. We focus on what matters most to traders: fast execution, transparent pricing and reliable account operations. Our platform is designed to deliver consistent performance, with straightforward onboarding, flexible account types and smooth funding and withdrawal processes. Traders can access markets through MetaTrader 4, MetaTrader 5 and our proprietary WebTrader and mobile platform. We also offer copy trading and funds management features, supported by an in-house technology stack built to maintain stability and execution quality, even in volatile market conditions. FXTRADING.com operates under Gleneagle Markets Pty Ltd and is regulated by the Australian Securities and Investments Commission (ASIC) and the Vanuatu Financial Services Commission (VFSC). Client funds are held in segregated accounts. We aim to provide a trading experience that is clear, reliable and built for consistency.
Trade with control
Written by the company
- Fast execution, transparent pricing and smooth withdrawals
- Markets are unpredictable. Your trading platform shouldn’t be. FXTRADING.com is a multi-asset CFD broker built to deliver consistent execution, transparent pricing and reliable performance when it matters most. We focus on reducing platform uncertainty so traders can act with clarity and confidence. Our infrastructure is developed in-house, connecting trading, funding and account management into a single ecosystem. This allows us to maintain stability during volatile market conditions, while supporting fast execution and minimal slippage. Traders can access over 500 global instruments across Forex, indices, commodities and shares through MetaTrader 4, MetaTrader 5 and our proprietary platforms, with integrated copy trading and funds management capabilities. We provide 24/7 multilingual support and operate under established regulatory frameworks, with client funds held in segregated accounts.
Contact info
Level 27, 25 Bligh Street, Sydney NSW 2000, Australia, 2000, Sydney, Australia
- +61 (02) 8039 7366
- service@fxtrading.com
- fxtrading.com
Built In House for Smarter Trading
You should know
4.1
Great
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Huge spread of +190 points on GBPUSD
The huge spread that other users complain about is true! And it forces your account to a margin close out!
Stay away from this broker!
Today, July 25, 2024, FxTrading.com had a Spread of +190 points on the GBPUSD Pair, which is one of the main ones in Forex, and therefore the Spread is usually low, but on top of that it was a PRO account, which It is the account they offer with 0 Spread.
And now all my positive income has turned into dust, loosing everything in just a few minutes.
They have totally failed to fulfill their commitment to offering quality service.
Edit to answer: beyond the availability of offer and demand, there should be no other spread movement. Just because 99% of the brokers cheat and manipulate the real offer and demand it doesn't mean it is the correct thing! And I was watching the hole thing when it happened, it was indeed a minute like you say, by the time my eyes procesed the information and I went to grab the mouse the account was liquidated! There are hundreds of complains just like mine all aver the internet against you and I am taking them to every regulator, and police station from here to Vanuatu! Give me my deposit back!
Edit to answer 2: so you change your answer as it suits you!! It says a lot, shame on you!! You share generic information that is available everywhere, no real solution. We are not discusing Forex basics here, you are suposed to proove that your liquidity provider was connected and functioning as it should! Show real documents, stop the small talk.
25 July 2024
Unprompted review
Reply from FXTRADING.com
Dear Cristian Dan Fechete,
Thank you for expressing your true thoughts regarding your recent experience. We genuinely appreciate your perspective and understand that you feel wronged, which is why your concerns were communicated so passionately. We respect your opinion and encourage all our customers to share suggestions and insights, as they often highlight areas where we can improve or showcase our strengths.
We would like to take this opportunity to clarify a few key points regarding our Pro account and the trading environment, especially using the TrustPilot platform to reiterate some fundamental aspects:
1. **Spread Assurance**: At FXTRADING.com, we cannot promise that the spread on our Pro account will be 0 at all times and under all market conditions. We highlight that our Pro account spread can be as low as 0, but this does not guarantee that it will always be maintained. It’s a common understanding among FX traders that spreads can fluctuate based on market conditions.
2. **Market Conditions**: We note that you have several open positions, and the market has recently moved unfavorably for your trading strategy, resulting in some forced closures of your trades. Market dynamics can have a significant impact on trading outcomes.
3. **Trading Timing**: It's important to consider the timing of your trades in relation to market activity. When you closed your position, it coincided with the period close to the European and North American market closures, which typically results in lower liquidity and, consequently, wider spreads. This is a natural condition in the forex market and can affect trading outcomes.
At FXTRADING.com, we strive to provide our customers with exceptional service, facilitated by our strong liquidity and market depth. Our aim is to support traders in making informed decisions rather than feeling that there is an inherent issue.
Thank you once again for taking the time to share your concerns. We value your feedback and look forward to continuing to serve you better.
Best regards,
Customer Success Team
FXTRADING.com
Well automated Bot in answering…
Well automated Bot in answering questions, probably better to add more self service functions rather than keep emailing for service request.
19 July 2024
Reply from FXTRADING.com
Dear tamarin,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a great experience with our services. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. We truly value your business and loyalty. Rest assured, we will continue to work hard to maintain the high standards that you've come to expect from us.
While we don’t have self-service options on top up demo account at the moment, we appreciate your suggestion. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please feel free to reach out to us.
Warm regards,
The Customer Success Team
FXTRADING.com
A reliable trading company you can…
A reliable trading company you can trust. Quick response to any issues that we encounted and able to resolve them in a very short period of time.
Thanks. Forex trading
2 July 2024
Reply from FXTRADING.com
Dear Tin mee Hoo,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
WOW!!!
WOW
If this allowed me to put 10 starts it wouldn’t be enough.
EFX, Danny, Josh the EFX support the social media following, the New York weekly article the Grit daily news article and the reviews below this with many more to come above it and much much more has to stand strong above anything else that couldn’t even attempt to match the returns these guys can with EFX algo.
The process was easy, the set up guidance and support was easy.
My journey from start to present has been nothing but a breeze with the support and guidance from Josh Large always at the end of the phone to answer any questions or advice I couldn’t ask for anything else.
I’m already up 14% in 10 weeks, smashing any other form of investment out there today.
The EFX team and the software has been faultless for me.
I’m so excited to continue my journey and will continue to add to my account on a regular basis.
14% in 10 weeks, I’ll let you do the maths over a year or two.
I’ll just sit back and watch it grow.
Honestly this is something you do not want to miss out on, life is about taking chances and this is one to take.
Thank you to Danny, the EFX team for the opportunity, the guidance and support since coming on board and also Josh Large for been at the end of the phone any time I need to ask advice or just have a question.
Don’t miss the train, I’ll see you all in the circle.
8 July 2024
Unprompted review
Reply from FXTRADING.com
Dear wesley,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Great customer service
The customer service from this company is very good and responsive. I have got great help from Nelson. There is some issues on deposit and withdrawal with the company backend making mistakes but Nelson have help me rectify those issues. I love the VPS provided by the company. Overall great experience with the company during the first half of 2024. Will definitely introduce friends to trade FX with FX trading.com.
1 July 2024
Unprompted review
Reply from FXTRADING.com
Dear Alan Chong Fook Seng,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a great experience with our services. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. We truly value your business and loyalty. Rest assured, we will continue to work hard to maintain the high standards that you've come to expect from us. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please feel free to reach out to us. Thank you once again for your kind words and support.
Warm regards,
The Customer Success Team
FXTRADING.com
Superb Customer Service
18 June 2024
Reply from FXTRADING.com
Dear MKB,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Awesome response! Nelson Ong!
Within 15 minutes, I received my response from Nelson Ong!
Impressive Team! Keep up the good job!
27 June 2024
Unprompted review
Reply from FXTRADING.com
Dear Erica,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
I ask the payment method and charges
I ask the payment method and charges. They give almost immediate answer and send me the link. I am happy to use fxtrading as my broker
23 April 2024
Reply from FXTRADING.com
Dear TAN CHIN LAN,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Prompt response and good support
29 April 2024
Reply from FXTRADING.com
Dear Adrian Tan,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Reply from FXTRADING.com
Dear Muhammad Bilal Mughal,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Reply from FXTRADING.com
Dear Wei Lun,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
I'm a Korean
I'm a Korean. I would like to inform you that I am a real ordinary person. We put a lot of effort into using this platform. In particular, the most important things I thought about were whether it was a scam, whether deposits and withdrawals were possible, whether Koreans were available, etc., and I found that this platform was the best. In fact, I am satisfied in all aspects, and among the people who serve Koreans, the person named “Tommy” is kind and nice, and provides good service. We always support you and would like to express our deepest gratitude to the platform operators.
17 April 2024
Reply from FXTRADING.com
Dear kimhanyong,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
User Friendly Interface and Clear Steps
Thanks for help from customer support. The steps were clear, and liked the interface. It’s very friendly, making it easy for users to do. I’m trying the demo account to practice first. Overall, I’m glad it’s easy for beginners like me to start.
17 April 2024
Reply from FXTRADING.com
Dear John,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Quick Assistance!!
I asked for help from the platform support when I lost my email access. Changing my account details on FXTrading.com was so easy! They gave me clear instructions, so it was quick and simple. I'm amazed at how easy the platform is to use and how fast they help me.
17 April 2024
Reply from FXTRADING.com
Dear Celina Lim,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Reply from FXTRADING.com
Dear Joven,
Thank you for providing your feedback. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is our top priority, and we take your comments seriously. Rest assured, we will investigate the issues you've raised and take immediate steps to rectify them. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance our services. If there's anything further you'd like to discuss or if you have any suggestions for how we can better serve you in the future, please feel free to contact us. We appreciate your feedback and the opportunity to earn back your trust.
Warm regards,
The Customer Success Team
FXTRADING.com
The fast client service and problem…
The fast client service and problem solving with best commision fees are the strong points of the FXtrading.com
2 April 2024
Reply from FXTRADING.com
Dear Mohammad Hadi,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Thank you for the excellent support bring me to go through.
It took a while to get going. Once you get the hang of everything, it looks simple and amazing. Thank you for the excellent support bring me to go through.
11 April 2024
Reply from FXTRADING.com
Dear Nate,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Joint name account
I'm happy to learn that FXTrading.com offers joint name trading accounts. Setting one up was straightforward, thanks to clear instructions and helpful support. It's great to have this flexibility for couples or business partners
9 April 2024
Reply from FXTRADING.com
Dear Vivian,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Tried to transfer between accounts
It turns out this company cannot transfer funds between different currency accounts, but I didn't know that and I really needed to do this. So I contacted their online customer service, and they seemed to take my case very seriously. Within hours, a senior customer service representative called me and guides me on how to do this transfer. I converted US dollars to Euro the next day, as I really needed to make this transaction, and I did it with them. Their service was excellent, I give them a thumbs up.
5 April 2024
Reply from FXTRADING.com
Dear Qilin,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Fast response and very user friendly
Fast response and very user friendly! I'm new to this platform and the client services officer guided me patiently via live chat on how to deposit and how to get the information that is crucial for my trading decision.
4 April 2024
Reply from FXTRADING.com
Dear Qiqi,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
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