One thing that stands out about fxtrading.com is their great customer support. Had an account issue and a few trading-related questions I needed sorted fast. Reached out to the support team and wa... See more
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See what reviewers are saying
I have been trading with Fxtrading for almost one year now. So far so good, only with occasional delays in withdrawals which is due to strict policies on fund management which is also an upside from s... See more
Ian N, Who looks after my interest as in when i initially set up my FXTRADING account. All concerns questions were addressed from the simple setups to leverage concerns. Also good for a chat regardin... See more
Company replied
This is my account 872904 (can show all history and communication), fxtrading.com stop my profit only 600 usd and scam with me, I am so worried and upset now ,, this broker was good till last month ,... See more
Company replied
Company details
Written by the company
FXTRADING.com is a global CFD broker established in 2014, offering access to over 500 instruments including Forex, indices, commodities and shares. We focus on what matters most to traders: fast execution, transparent pricing and reliable account operations. Our platform is designed to deliver consistent performance, with straightforward onboarding, flexible account types and smooth funding and withdrawal processes. Traders can access markets through MetaTrader 4, MetaTrader 5 and our proprietary WebTrader and mobile platform. We also offer copy trading and funds management features, supported by an in-house technology stack built to maintain stability and execution quality, even in volatile market conditions. FXTRADING.com operates under Gleneagle Markets Pty Ltd and is regulated by the Australian Securities and Investments Commission (ASIC) and the Vanuatu Financial Services Commission (VFSC). Client funds are held in segregated accounts. We aim to provide a trading experience that is clear, reliable and built for consistency.
Trade with control
Written by the company
- Fast execution, transparent pricing and smooth withdrawals
- Markets are unpredictable. Your trading platform shouldn’t be. FXTRADING.com is a multi-asset CFD broker built to deliver consistent execution, transparent pricing and reliable performance when it matters most. We focus on reducing platform uncertainty so traders can act with clarity and confidence. Our infrastructure is developed in-house, connecting trading, funding and account management into a single ecosystem. This allows us to maintain stability during volatile market conditions, while supporting fast execution and minimal slippage. Traders can access over 500 global instruments across Forex, indices, commodities and shares through MetaTrader 4, MetaTrader 5 and our proprietary platforms, with integrated copy trading and funds management capabilities. We provide 24/7 multilingual support and operate under established regulatory frameworks, with client funds held in segregated accounts.
Contact info
Level 27, 25 Bligh Street, Sydney NSW 2000, Australia, 2000, Sydney, Australia
- +61 (02) 8039 7366
- service@fxtrading.com
- fxtrading.com
Built In House for Smarter Trading
You should know
4.1
Great
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer services and swift…
Great customer services and swift response. The customer service officer understands and answered all of my questions professionally. good job!
2 April 2024
Reply from FXTRADING.com
Dear Thomas William,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Quick response to questions
The response was Quick and to the point,good communication skills and been apt to give answers to questions and the ability to help clients
28 March 2024
Reply from FXTRADING.com
Dear Emmanuel,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Application and Smooth
I contacted customer service yesterday, i asked them how to register and how to open a trade account, the customer service assist me step by step and very clear! I had downloaded FXTRADING.com App, very easy to use!
26 March 2024
Unprompted review
Reply from FXTRADING.com
Dear Lux,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Very good service.
26 March 2024
Reply from FXTRADING.com
Dear Niels-Henrik Vikke,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Questions answered and actioned
26 March 2024
Reply from FXTRADING.com
Dear Mike,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The FXTRADING.com Team
Reply from FXTRADING.com
Dear Squely,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The FXTRADING.com Team
Good very good 👍👍👍
12 March 2024
Reply from FXTRADING.com
Dear DEBOLA,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The FXTRADING.com Team
Awesome experience.
5 March 2024
Reply from FXTRADING.com
Dear Leo,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a great experience with our services. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. We truly value your business and loyalty. Rest assured, we will continue to work hard to maintain the high standards that you've come to expect from us. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please feel free to reach out to us. Thank you once again for your kind words and support.
Warm regards,
The FXTRADING.com Team
Reply from FXTRADING.com
Dear Jonathan,
Thank you for sharing your feedback with us. We appreciate your honesty and the opportunity to learn from your experience. We're glad to hear that your experience was satisfactory, but we also acknowledge that there may be areas where we can improve. Your feedback will be carefully reviewed by our team, and we will strive to make any necessary enhancements to further enhance your satisfaction. If there are any specific suggestions or areas of concern you'd like us to address, please don't hesitate to let us know. Your input is invaluable as we continue to strive for excellence in our services.
Best regards,
The FXTRADING.com Team
Good support team
22 February 2024
Reply from FXTRADING.com
Dear Nawrozali,
Thank you for taking the time to share your positive feedback with us. We’re delighted to hear that you had a great experience with our support team. Your satisfaction is our top priority, and we’re thrilled to know that we were able to meet your expectations.
We truly appreciate your trust in us and will continue working hard to provide the best possible service. If there’s anything else we can do to enhance your experience or if you have any additional feedback, please don’t hesitate to reach out.
Thank you once again for your kind words and support!
Warm regards,
The Customer Success Team
FXTRADING.com
Reply from FXTRADING.com
Dear valued client,
Thank you for your concise yet meaningful feedback about FXTRADING.com! We're delighted that you've highlighted our "great customer service" in your review.
While brief, your comment touches on what we consider to be one of the most fundamental aspects of our business. At FXTRADING.com, we believe that exceptional customer service is not just an add-on feature but a core element that defines the entire trading experience.
Behind your simple three-word review lies our comprehensive approach to client support:
• Responsive communication across multiple channels
• Knowledgeable staff trained to address both technical and trading-related queries
• Personalized attention that recognizes each trader's unique needs
• Proactive problem-solving rather than reactive issue management
• Continuous improvement based on client feedback
In the competitive world of online trading, where platforms and products can sometimes seem similar, we recognize that the quality of human interaction often makes the decisive difference in a client's experience. Your acknowledgment of our service quality suggests we're succeeding in this crucial area.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to maintaining and enhancing the high standard of customer service that you've recognized in your feedback.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
The best broker
12 February 2024
Reply from FXTRADING.com
Dear valued client,
Thank you for your positive feedback about our customer service at FXTRADING.com! While your review is brief, it highlights something we value tremendously - providing excellent support to our traders.
At FXTRADING.com, we believe that outstanding customer service is a fundamental part of the trading experience. Our support team works diligently to ensure that all client inquiries are addressed promptly, professionally, and effectively.
We invest significantly in training our customer service representatives to be knowledgeable about both our platform and trading in general, so they can provide meaningful assistance when you need it most.
Your recognition of these efforts means a great deal to us, and we'll be sure to share your positive feedback with our customer service team. It's comments like yours that motivate us to maintain and even improve our high standards of client support.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to providing you with the exceptional service you've come to expect from us.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Reply from FXTRADING.com
Dear Christine,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our commitment to resolving cases quickly met your expectations. Your approval means a lot to us, and we're grateful for your recommendation to others.
At FXT, customer satisfaction is our top priority, and we are continuously working to provide excellent service. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again.
Thank you for choosing FXT!
Best regards,
The FXTRADING.com Team
Thank you fxtrading!
15 January 2024
Reply from FXTRADING.com
Dear Rose,
Thank you for your compliment! Grateful to have you trading with us!
Best regards,
The FXTRADING.com Team
Good service
Friendly and helpful support, gave detailed response to questions, overall happy
11 January 2024
Reply from FXTRADING.com
Dear Katie,
Thank you for your kind words! We're delighted to hear that our support team was friendly and helpful, providing detailed responses to your questions. Your satisfaction is our priority, and we're thrilled you're happy with our service.
Best regards,
The FXTRADING.com Team
so far so good
9 January 2024
Reply from FXTRADING.com
Dear Andrei,
So glad to hear "so far so good"! We appreciate your positive feedback and look forward to continuing to meet your expectations. If you ever have any questions or need assistance, don't hesitate to reach out.
Best regards,
The FXTRADING.com Team
Reply from FXTRADING.com
Dear valued client,
Thank you for your enthusiastic endorsement of FXTRADING.com! Your repeated "Yes" speaks volumes about your satisfaction with our platform.
While your review is concise, your enthusiasm shines through clearly. We're delighted that your experience with our trading services has been so positive that it inspired such an affirming response.
At FXTRADING.com, we strive to create trading experiences that generate exactly this kind of enthusiasm. Whether it's our platform functionality, execution speed, customer service, or overall trading environment, we aim to exceed expectations at every turn.
We appreciate you taking the time to share your positive feedback. It's this kind of client satisfaction that drives our team to continuously improve and innovate.
Thank you for choosing FXTRADING.com for your trading journey. We look forward to continuing to provide you with service that merits your enthusiastic approval!
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Fast support and spread is good
8 January 2024
Reply from FXTRADING.com
Dear valued client,
Thank you for your positive feedback about FXTRADING.com! We're delighted to hear that you appreciate two of our key strengths - our fast support response and competitive spreads.
At FXTRADING.com, we understand that responsive customer support is crucial in the fast-paced trading environment. Our team is trained to address inquiries quickly and efficiently, minimizing any disruption to your trading activities. We're pleased to know that our efforts in this area have enhanced your experience.
We also take pride in offering competitive spreads across our range of trading instruments. We continuously monitor and optimize our pricing structure to ensure that our clients receive excellent value while trading on our platform. Your recognition of this aspect of our service is particularly gratifying.
Your feedback helps validate our approach and encourages us to maintain these high standards. We remain committed to providing both the responsive support and favorable trading conditions that you've highlighted.
Thank you for choosing FXTRADING.com for your trading needs. We look forward to continuing to serve you with the same level of excellence.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Very professional :)
8 January 2024
Reply from FXTRADING.com
Dear valued client,
Thank you for your wonderful feedback about FXTRADING.com! We're delighted to see that you find our service "Very professional" and appreciate the positive sentiment behind your smile emoticon.
At FXTRADING.com, professionalism is at the core of everything we do. From our trading platform and market execution to our customer support and educational resources, we strive to maintain the highest standards in the industry. It's truly rewarding to know that this commitment to excellence has been evident in your experience with us.
Your concise yet meaningful review validates our ongoing efforts to create a trading environment where clients feel confident in the professionalism of our operations. This kind of feedback motivates our entire team to continue raising the bar.
Thank you for choosing FXTRADING.com for your trading needs. We remain dedicated to providing you with the professional service you've come to expect from us, and we look forward to supporting your trading journey for years to come.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Reply from FXTRADING.com
Dear valued client,
Thank you for your positive feedback about our support team at FXTRADING.com! We're delighted to hear that you found our support to be both "Great" and "Helpful."
At FXTRADING.com, we place tremendous value on providing exceptional customer service. Our support team is carefully selected and trained to not only respond quickly but to truly understand and address the unique needs of each trader. Whether you're experiencing technical issues, have questions about your account, or need guidance on platform features, we aim to provide clear, effective assistance every time.
Your acknowledgment of our team's helpfulness is particularly gratifying, as it suggests we're succeeding in our mission to be more than just a trading platform—we strive to be a true partner in your trading journey.
We'll be sure to share your kind words with our support team members, who work diligently to maintain these high standards of service.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to providing you with the exceptional support you've highlighted in your review.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
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