G2A.COM Reviews

Hi Eduard,

We are really sorry that you had a problem while shopping on G2A. But don’t worry, there are ways to solve your issue. As G2A is a marketplace with many different sellers, the first thing you should do if something goes wrong with a purchase is contact the seller that you bought the item from. Contacting the seller is really easy – just go to your dashboard on G2A.COM, open the "Bought items" tab and click on "Contact seller" next to the product you have a problem with.
If the seller doesn’t want to help, then you can use G2A’s Money Back Guarantee program. It basically lets you get a refund if a digital item you bought doesn’t work or stops working. You can find more detailed instructions about how it works on G2A’s Support Hub. The link to it can easily be found in the footer of the website on G2A.COM, right under the "Help" section.

If you have any additional questions, feel free to ask our Social Media team!

Best,
Peter
G2A Team

Hi Uemit,

We are really sorry that you are having trouble accessing your account. As G2A is a marketplace, a platform for both buyers and sellers, we have to protect both sides. This means that if there is anything that seems suspicious to our specialists or security systems, then we have to act and make sure everything is safe. It seems that one of your actions triggered our security system. Depending on the details of the issue, it may take a little bit of time to sort out. Please stay patient – we recommend you either contact support again or wait for the resolution of your case.

If in doubt, don't hesitate to contact our Social Media team!

Best,
Peter
G2A Team

Hi Bruce,

Thanks for your comment. We decided to introduce the Money Back Guarantee for a pretty simply reason. As G2A is a marketplace, a platform for both buyers and sellers, we have to protect both sides. The best way to do that, to make sure that both sellers and buyers are being fair to one another, is to require paperwork from the appropriate authorities. If the buyer wasn’t actually scammed, they wouldn’t risk going to the police and filing a false report. On the other hand, the police involvement will deter any dishonest sellers. By involving the authorities, we ensure consequences far beyond just being banned from G2A.COM, and so this is the best way to keep our platform safe. We have already received feedback from customers who have successfully completely the Money Back Guarantee process, and they have had no trouble reporting their case or getting the required documents from the police. You can do this pretty quickly and without any trouble.

When in doubt, remember to ask our Social Media team!

Best,
Peter
G2A Team

Hi Ludwig,

We are sorry that you are not happy with G2A Plus. Let me quickly explain how it works and what you can do now. G2A Plus is a shopping subscription club that comes with a 7-day free trial. When the 7-day free trial is ending, an e-mail is sent to let you know that a charge will be taken from your account in one day. This is to make sure that If you do not want to be a G2A Plus member, you can cancel your subscription before you are charged. You also can cancel the subscription at any other time as well. Right now, since access to your account is no longer an option, I think the fastest way of solving the issue would be contacting our Social Media team.

If you want to know more, don't hesitate to ask them!

Best,
Peter
G2A Team

Hi Gavin,

I'm sorry to hear about your experience with your order. We decided to introduce the Money Back Guarantee for a pretty simply reason. As G2A is a marketplace, a platform for both buyers and sellers, we have to protect both sides. The best way to do that, to make sure that both sellers and buyers are being fair to one another, is to require paperwork from the appropriate authorities. If the buyer wasn’t actually scammed, they wouldn’t risk going to the police and filing a false report. On the other hand, the police involvement will deter any dishonest sellers. By involving the authorities, we ensure consequences far beyond just being banned from G2A.COM, and so this is the best way to keep our platform safe. We have already received feedback from customers who have successfully completely the Money Back Guarantee process, and they have had no trouble reporting their case or getting the required documents from the police. You can do this pretty quickly and without any trouble.

If you have any questions, feel free to contact our Social Media team!

Best,
Peter
G2A Team

Hi Jack,

We are sorry that you are not happy with G2A Plus. Let me quickly explain how it works and what you can do now. G2A Plus is a shopping subscription club that comes with a 7-day free trial. When the 7-day free trial is ending, an e-mail is sent to let you know that a charge will be taken from your account in one day. This is to make sure that If you do not want to be a G2A Plus member, you can cancel your subscription before you are charged. You also can cancel the subscription at any other time as well. Just log in to your G2A.COM account, go to the Plus website and click the deactivation link in the "Account" tab.
If you need any help with this process, feel free to contact our Social Media team.

Best,
Peter
G2A Team

Hi Kaya,

We are really sorry that you are having trouble accessing your account. As G2A is a marketplace, a platform for both buyers and sellers, we have to protect both sides. This means that if there is anything that seems suspicious to our specialists or security systems, then we have to act and make sure everything is safe. It seems that one of your actions triggered our security system. Depending on the details of the issue, it may take a little bit of time to sort out. Please stay patient – we recommend you either contact support again or wait for the resolution of your case.

Should you need any help or additional answers, don't hesitate to contact our Social Media team.

Best,
Peter
G2A Team

Hi Joe,

We are really sorry that you had a problem while shopping on G2A. But don’t worry, there are ways to solve your issue. As G2A is a marketplace with many different sellers, the first thing you should do if something goes wrong with a purchase is contact the seller that you bought the item from. Contacting the seller is really easy – just go to your dashboard on G2A.COM, open the "Bought items" tab and click on "Contact seller" next to the product you have a problem with.

If the seller doesn’t want to help, then you can use G2A’s Money Back Guarantee program. It basically lets you get a refund if a digital item you bought doesn’t work or stops working. You can find more detailed instructions about how it works on G2A’s Support Hub. The link to it can easily be found in the footer of the website on G2A.COM, right under the "Help" section.

As regards the Plus service, it is a shopping subscription club that comes with a 7-day free trial. When the 7-day free trial is ending, an e-mail is sent to let you know that a charge will be taken from your account in one day. This is to make sure that If you do not want to be a G2A Plus member, you can cancel your subscription before you are charged. You also can cancel the subscription at any other time as well. Just log in to your G2A.COM account, go to the Plus website and click the deactivation link in the "Account" tab.

Should you have any additional questions, feel free to ask our Social media team!

Best,
Peter
G2A Team

Hi Faisal,

We are really sorry that you had a problem while shopping on G2A. But don’t worry, there are ways to solve your issue. If the seller doesn’t want to help, then you can use G2A’s Money Back Guarantee program. It basically lets you get a refund if a digital item you bought doesn’t work or stops working. You can find more detailed instructions about how it works on G2A’s Support Hub. The link to it can easily be found in the footer of the website on G2A.COM, right under the "Help" section.

Should you need any help, contact our Social Media team.

Best,
Peter
G2A Team

Hi Dimitry,

We are sorry that you are not happy with G2A Plus. Let me quickly explain how it works and what you can do now. G2A Plus is a shopping subscription club that comes with a 7-day free trial. When the 7-day free trial is ending, an e-mail is sent to let you know that a charge will be taken from your account in one day. This is to make sure that If you do not want to be a G2A Plus member, you can cancel your subscription before you are charged.
It was never our intention for the e-mails to end up ion the SPAM folder of your brother's mailbox. We always do what we can to keep you as informed as possible, but sadly we're not able to influence the SPAM filters of the mailboxes our mails are sent to.

If you have any additional questions, feel free to contact our Social Media team.

Best,
Peter
G2A Team

Hi Shaun,

We are sorry that the inactive account process has caused you trouble. Let me quickly explain what it is and why it exists. Keep in mind that it isn’t made by G2A.COM, but a different service – G2A PAY. Inactive accounts clog G2A PAY’s system, are vulnerable to takeovers and cost money to maintain. To guarantee G2A PAY’s systems stay as secure as possible, we have to do something about these inactive accounts. If you do not log in to G2A PAY for 6 months and still have money on your account balance, then a small €1 commission is deducted from that balance once a month. The commission ONLY applies to your balance on G2A PAY and will never be taken from an external payment method (such as your credit card).

All you need to do to keep your account active is log in once every 6 months. You will get an e-mail 3 days before the 6 months are up to remind you to log in, so keep an eye out for it. Also, please remember that if you have funds in your account and don’t want to spend them on any products or sales, you can always withdraw them.

As regards the withdrawal fee, I can assure you it's never as high as 20% of the price you want to pay out. All fees are kept to a minimum and usually oscillate around 2%. The amount you want to withdraw may influence this, but it should never go as high as a fifth of the entire sum.

For any additional questions, feel free to contact our Social Media team.

Best,
Peter
G2A Team

Hi Wilhelm,

We are really sorry that you had a problem while shopping on G2A. But don’t worry, there are ways to solve your issue. As G2A is a marketplace with many different sellers, the first thing you should do if something goes wrong with a purchase is contact the seller that you bought the item from. Contacting the seller is really easy – just go to your dashboard on G2A.COM, open the "Bought items" tab and click on "Contact seller" next to the product you have a problem with.

If the seller doesn’t want to help, then you can use G2A’s Money Back Guarantee program. It basically lets you get a refund if a digital item you bought doesn’t work or stops working. You can find more detailed instructions about how it works on G2A’s Support Hub. The link to it can easily be found in the footer of the website on G2A.COM, right under the "Help" section.

In case you have any additional questions, feel free to contact our Social Media team.

Best,
Peter
G2A Team

Hi Isak,

We are really sorry that you had a problem with the game not working in the region it was intended to. But don’t worry, there are ways to solve your issue. The first thing you should do if something goes wrong with a purchase is contact the seller that you bought the item from. Contacting the seller is really easy – just go to your dashboard on G2A.COM, open the "Bought items" tab and click on "Contact seller" next to the product you have a problem with.

If the seller doesn’t want to help, then you can use G2A’s Money Back Guarantee program. It basically lets you get a refund if a digital item you bought doesn’t work or stops working. You can find more detailed instructions about how it works on G2A’s Support Hub. The link to it can easily be found in the footer of the website on G2A.COM, right under the "Help" section.

Remember - if you have any doubts, our Social Media team is there to help you!

Best,
Peter
G2A Team

Hi Chilly Chan,

We are sorry that you are not happy with G2A Plus. Let me quickly explain how it works and what you can do now. G2A Plus is a shopping subscription club that comes with a 7-day free trial. When the 7-day free trial is ending, an e-mail is sent to let you know that a charge will be taken from your account in one day. This is to make sure that If you do not want to be a G2A Plus member, you can cancel your subscription before you are charged. You also can cancel the subscription at any other time as well. Just log in to your G2A.COM account, go to the Plus website and click the deactivation link in the "Account" tab.

As regards the inactivity fee, let me quickly explain what it is and why it exists. Keep in mind that it isn’t made by G2A.COM, but a different service – G2A PAY. Inactive accounts clog G2A PAY’s system, are vulnerable to takeovers and cost money to maintain. To guarantee G2A PAY’s systems stay as secure as possible, we have to do something about these inactive accounts. If you do not log in to G2A PAY for 6 months and still have money on your account balance, then a small €1 commission is deducted from that balance once a month. The commission ONLY applies to your balance on G2A PAY and will never be taken from an external payment method (such as your credit card).
All you need to do to keep your account active is log in once every 6 months. You will get an e-mail 3 days before the 6 months are up to remind you to log in, so keep an eye out for it. Also, please remember that if you have funds in your account and don’t want to spend them on any products or sales, you can always withdraw them.


If you have any additional questions, feel free to contact our Social Media team.

Best,
Peter
G2A Team

Hi itz3bopvp,

We are really sorry that you had a problem while shopping on G2A. If you didn't receive the game key you bought after an entire night of waiting, I strongly advise you to contact our Social Media team - they will be able to check the order in detail and see what happened.

Best,
Peter
G2A Team

Hi Hafeez,

We are really sorry that you are having trouble accessing your account. As G2A is a marketplace, a platform for both buyers and sellers, we have to protect both sides. This means that if there is anything that seems suspicious to our specialists or security systems, then we have to act and make sure everything is safe. It seems that one of your actions triggered our security system. Depending on the details of the issue, it may take a little bit of time to sort out. Please stay patient – we recommend you either contact support again or wait for the resolution of your case.

If you wish to ask about anything else of want to clarify the situation more, feel free to contact the Social Media team.

Best,
Peter
G2A Team

Hi Saeid,

We're sorry to hear you were displeased with the service. We decided to introduce the Money Back Guarantee for a pretty simple reason. As G2A is a marketplace, a platform for both buyers and sellers, we have to protect both sides. The best way to do that, to make sure that both sellers and buyers are being fair to one another, is to require paperwork from the appropriate authorities. If the buyer wasn’t actually scammed, they wouldn’t risk going to the police and filing a false report. On the other hand, the police involvement will deter any dishonest sellers. By involving the authorities, we ensure consequences far beyond just being banned from G2A.COM, and so this is the best way to keep our platform safe. We have already received feedback from customers who have successfully completely the Money Back Guarantee process, and they have had no trouble reporting their case or getting the required documents from the police. You can do this pretty quickly and without any trouble.

Should you have any additional questions, feel free to contact our Social Media team.

Best,
Peter
G2A Team