Gateway Mortgages Ltd Reviews 242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the mortgage process smooth and stress-free. Many people highlight the excellent service received, noting the team's efficiency and genuine care for their clients' needs. Reviewers frequently mention the prompt response times to inquiries and the clear, detailed explanations provided, which instilled confidence and kept them well-informed throughout the entire process. The personalized approach and consistent support from the team are also highly valued by consumers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication.... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Customers consistently express satisfaction with the prompt response times. Reviewers highlight that their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied


Company details

  1. #57 of 86 best companies in Mortgage broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Fantastic and very professional service…

Fantastic and very professional service from Gateway mortgages,
Really listened and understood our requirements and advised accordingly, provided all options available to us and were always there ready to assist when needed.

27 November 2023
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Reply from Gateway Mortgages Ltd

Thank you Anne

Rated 5 out of 5 stars

Absolutely wonderful!!

Absolutely wonderful!!! Super approachable, down to earth and incredibly knowledgeable. Natasha and George in particular, have gone above and beyond for us and we cannot thank them enough. Customers for life now. Can’t recommend this company enough! Incredible people who have the best interests of their clients at the very heart of what they do.

17 October 2023
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Reply from Gateway Mortgages Ltd

Thank you Claire for your review

Rated 5 out of 5 stars

Thank you for all your help!

Would strongly recommend Gateway Mortgages as James and his team was very helpful and professional always supported me and my partner through our first time purchase of our home we didn’t have much knowledge of the process but thanks to James it was a smooth and stress free experience and always answered our questions quickly and informatively.

10 November 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent Service

I felt full informed of all my options, following my decision on option I would like they were efficient and effect in setting up my arrangements.

9 November 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 5 out of 5 stars

Gateway mortgages was recommended to me…

Gateway mortgages was recommended to me by a friend who was recommended them by another friend, and I recommend them to anyone reading this, young or old. I didn't have much faith I would get a mortgage at my age of 59 but Vanessa and her team made it happen. They are all very welcoming friendly and knowledgeable. And it isn't just mortgages they arrange, Vanessa has contacts with local solicitors and can arrange insurances and wills. All round great company.

12 October 2023
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Reply from Gateway Mortgages Ltd

Thank you Simon

Rated 5 out of 5 stars

Amazing Service

This is the second time I have worked with Ashley and George at Gateway Mortgages and I wouldn’t use anyone else. They take the time to discuss your requirements and spend time searching for the best option for us. They keep us up to date and provide invaluable advice throughout. We have just signed in to another 5 year option but will without a doubt be calling them again when we need to renew

24 October 2023
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Reply from Gateway Mortgages Ltd

Thank you Nina

Rated 5 out of 5 stars

Professional, Calm, Supportive and Swift! Can’t fault!

Always kind, calm, professional and courteous. Everyone you speak to (easily for that matter) is educated and willing to help. We have used gateway for some years now and never been upset with the service we have received. I would seriously find it hard to fault them

17 October 2023
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Reply from Gateway Mortgages Ltd

Thank you Adam.

Rated 5 out of 5 stars

i have used this company before and had…

i have used this company before and had a great experiance (lisa) this time around i had the plessure of working with james who from start to finish has been amazing, communication is amazing and knows everything there is to know about the mortgage market ,the process from start to finish was effortless on my part as james knows exactly what the lender needs and commicates with them daily to get a good result, i will definatly be using james and gateway mortgages again and will continue to recommend them to friends and family

6 October 2023
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Reply from Gateway Mortgages Ltd

Thank you Mark

Rated 5 out of 5 stars

Highly Recommend

James was pro-active, knowledgeable, and always acted in our best interests from start to finish. I would highly recommend James and Gateway Mortgages, whom I have used for over 2 years now.

3 October 2023
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Reply from Gateway Mortgages Ltd

Thank you Paul.

Rated 5 out of 5 stars

Personable, knowledgeable, and helpful!

Very helpful, friendly, and personable advisors. Provided reassurance and felt relaxed even when our first mortgage application was rejected. Highly recommend, massive thank you to Vanessa and Karen for the ongoing communication and helpful advice! Answered many questions around the whole house buying process.

19 September 2023
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Reply from Gateway Mortgages Ltd

Thank you Daniel

Rated 5 out of 5 stars

Great Service

As first time buyers we had a lot of questions and gaps in our knowledge, in regards to buying a house. James was recommended to us by a friend and we were really pleased with the service he provided. Would highly recommend him to anyone looking to purchase their first home.

18 September 2023
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Reply from Gateway Mortgages Ltd

Thank you Reece

Rated 5 out of 5 stars

Super helpful

Super helpful, always there to answer any questions and nothing is too much hassle. Can not recommend gateway enough, I know when I have to remortgage again I will be coming back for their assistance!

Thanks so much to the lovely team :)

17 September 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Vanessa has been great & super patient

Vanessa has been great! She's been so patient and helpful despite my situation changing 3-4 times in the few months we've been working together, and therefore having to find different mortgage solutions for me. She's also super quick at responding to emails and messages and always actions things quickly too. Thank you so much!

14 September 2023
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Reply from Gateway Mortgages Ltd

Thank you Louise for your review.

Rated 5 out of 5 stars

Our first home

I would recommend gateway mortgages to anybody buying a house, Vanessa and Karen both made the whole process stress free and felt like all I had to do is tell them what house I wanted to purchase and they sorted the rest. They liased with the estate agents selling the property and even the solicitors dealing with the legal side, any questions I had was awnsered pretty much instantly and put my mind at rest, thankyou to Vanessa expecially for helping us from day one and also Karen with any questions and making it effortless to purchase a property.
Many thanks
Mitchell and summer

13 September 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 5 out of 5 stars

Outstanding Communication

As with all our previous experiences with Gateway Mortgages, Natasha and George have yet again delivered a seamless and stress free remortgage process. Communication throughout has been outstanding.

3 July 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

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