Gateway Mortgages Ltd Reviews 242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the mortgage process smooth and stress-free. Many people highlight the excellent service received, noting the team's efficiency and genuine care for their clients' needs. Reviewers frequently mention the prompt response times to inquiries and the clear, detailed explanations provided, which instilled confidence and kept them well-informed throughout the entire process. The personalized approach and consistent support from the team are also highly valued by consumers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication.... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Customers consistently express satisfaction with the prompt response times. Reviewers highlight that their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied


Company details

  1. #57 of 86 best companies in Mortgage broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Very happy with the service we received…

Very happy with the service we received from James. We went to him as a second mortgage advisor and he picked up our case as soon as possible and got us accepted for our mortgage within 2 weeks! He could not of been more helpful! He also made it very easy for us to understand what is needed of us and the process! I could not recommend him enough.

10 January 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Highly Recommend

Gateway Mortgages were recommended to us and we couldn't of asked for a better company!
James Hardy was approachable, reliable and listened to what we needed from the mortgage, he got us the best deal and had it secured quickly. His assistant Karen was equally fab she kept us up to speed and chased the solicitors where needed and they both answered my multiple queries with no trouble!
Highly recommend and will definitely be using them going forward when the time comes to renew etc.
Please note they started to assist us in Dec to purchase a property and we are just about to exchange contracts.

1 February 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

From the moment we went with Gateway…

From the moment we went with Gateway they were in constant communication with us, sometimes going above and beyond what we actually needed.
Advice was excellent and produced the product we were looking for, all very quickly and efficiently without paying a fortune.
Great staff, great company throughout, we simply couldn’t be happier with their service.

20 January 2023
Rated 5 out of 5 stars

Truly Amazing.

Truly best experience. Couldn't suggest this company more. A huge thank you to especially Vanessa Orr. She truly goes above and beyond and gets the job done quickly with ease , professionalism and no stress.

We were waiting months for our mortgage to be approved with another mortgage adviser that I was forced into going with by the agent and it wasn't being approved so ended up going to Vanessa, (who I wanted to go with in the first place until the bloody agent messed us about) and she got everything done within 3 days without any issue and now we have a mortgage. So again thank you so much Vanessa for making this all happen and Karen for keeping on top on the whole process and updating us regularly.

We are truly greatful and couldn't be happier.

5 January 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Raminta for taking the time to do such a lovely review.

Rated 5 out of 5 stars

James and Karen have been amazing

James and Karen have made the daunting prospect of purchasing our first property so much easier.
Without them and all there help and guidance throughout the process we wouldn't have been able to finally own our own home. I would highly recommend gateway mortgages and in particular James and Karen. No question or query was too much trouble for them. Would definitely use them again in the future.

9 December 2022
Rated 5 out of 5 stars

James and his team were fantastic

James and his team were fantastic, helped me with a very stressful application and went above and beyond to ensure I was able to move. Will only be using Gateway in the future and will recommend them to everyone moving forward.

3 November 2022
Rated 5 out of 5 stars

Super Service

Have been using Gateway mortgages for the past 12 years and have always received amazing service! Well done Natasha and your team!!

18 November 2022
Rated 5 out of 5 stars

Brilliant service

James has made this process so easy for us!
We needed someone to help and fast and he’s been brilliant, very responsive!
Cannot fault his service highly recommend

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

We are first time buyers and the team were really friendly helping us through the process. They were always there to help with any questions (even if we thought they were silly!). Very quick response time too. Would highly recommend!

8 November 2022
Rated 5 out of 5 stars

James and Karen have been nothing but…

James and Karen have been nothing but brilliant in their efforts and service. They’ve reassured and supported us throughout the whole process.

We now have an approval for our first home, thanks to Gateway Mortgages.

Thank youu James, thank you Karen !

7 November 2022
Rated 5 out of 5 stars

You've done it again Gateway Mortgages! Thank you

Natasha and her team at Gateway Mortgages have been giving us the best customer services and deals for years. Even when we've been at our most vulnerable Natasha put our mind at ease and helped us through it. An amazing friendly and helpful team. Would definately recommend

27 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

I can highly recommend Natasha and her team. I have used Gateway Mortgages for many years and every time the service is faultless. George has been handling my application this time and has been great, providing a friendly and professional service. I have also used their Will service and Karen was really helpful. Thanks to all of you for once again providing a friendly, professional and superior service. I always feel like I’m in safe hands.

20 October 2022
Unprompted review

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