Love using the redge fit, and had no problems so far when working out. Also when there was a delayed in the delivery, one of the workers (Mira) was extremely helpful in making sure I received the pack... See more
Company replied
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Review summary
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Reviews shaping this summary
My Redge Fit equipment was lost in Transit? I emailed them and they responded promptly and upgraded my order without me asking free of charge and I am extremely satisfied with the whole process. Thank... See more
Company replied
The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility. The customer service is excellent. Mira did a fantastic job... See more
Company replied
I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... See more
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Company details
Information provided by various external sources
The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.
Contact info
Canada
- getredgefit.com
4.3
Excellent
442 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Great customer service
When I purchased the original unit, it was quite misleading when it offered unlimited access to the workout videos offered in the app, but as I found out with my recent email to support, you get "unlimited access" to the videos with the limit that you also purchase the $60 annual subscription.
I reached out to support, and Amna was kind enough to provide a 1-time annual subscription for the misunderstanding and some previous issues I had viewing the videos.
Great customer support
24 April 2025
Unprompted review
Reply from Redge Fit
Thank you for your honest feedback and for giving us the opportunity to make things right. We apologize for any confusion regarding the app access—your experience is important to us, and we’re glad Amna was able to step in and provide a resolution that met your expectations.
We truly appreciate your understanding and are grateful for your kind words about our customer support. If you ever need further assistance, we’re always here to help.
Friendly service and support
Amna, was great in helping get replacement bands. I had a couple bands break on me and I sent pictures of the bands and no issue getting them replaced. Great support and service.
17 April 2025
Unprompted review
Reply from Redge Fit
Thank you for your kind feedback! We’re so glad to hear that Amna was able to assist you smoothly with your replacement bands. We aim to make the process as easy and hassle-free as possible, and it’s great to know you felt supported throughout.
We truly appreciate your trust in us and are always here if you need anything!
Efficient replacement of a damaged band.
Amna processed my claim quickly and I received a replacement band without much delay. One of my bands had snapped during a workout, so I needed a new one to replace it.
23 April 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We're glad to hear that Amna was able to process your claim quickly and get your replacement band to you without delay. We understand how important it is to stay consistent with your workouts, and we're happy we could resolve the issue promptly.
We truly appreciate your support and are always here if you need anything in the future!
Amna was excellent with assisting me…
Amna was excellent with assisting me with replacing my broken bands. Was very helpful throughout the process. The redgefit is also a great product. Highly recommend.
17 April 2025
Unprompted review
Reply from Redge Fit
Thank you for your kind words and recommendation! We’re so glad Amna was able to assist you smoothly with your band replacement and provide helpful support throughout the process. It’s also great to hear you're enjoying your RedgeFit — we truly appreciate your trust in our product and team.
We're always here if you need anything!
Free App Experience Issue
It feels great to say, that the service I have received was quick and extremely helpful. This person named Amna was pleasant to work with and was able to get straight to the bottom of my issue, I had bought the package that came with the app and the equipment and the app wasn't working. It said I had 48hrs and I was upset because it was not working with the information I was given to use. I reached out and in less than 24hrs I was given a response that they had fixed my app; and it worked! The app is functional and it was really easy to reach out and fix. I don't even have my equipment at my house yet, this is probably the fastest service I have received in a long time.
15 April 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your thoughtful and detailed feedback! We're so glad to hear that your issue with the app was resolved quickly and efficiently, and that Amna was able to provide the support you needed. It means a lot to us that you had such a smooth experience—even before your equipment arrived!
We’re committed to making sure every part of your Redge Fit journey is seamless, and your kind words truly motivate our team. If you ever need anything else, we’re just a message away.
Have had this for 2 months
Have had this for 2 months. The results are impressive. Am 62 & this system has allowed me to really get into top shape. The big negative is 2 bands have snapped already. One injured my finger. Now I am not convinced that this is a great investment. Certainly feels like the company did not do any honest research prior to production. If the company responds to what appears to be a common flaw in this product and replace the bands with more durable ones I would recommend this strongly. As of now I have seen no such effort by Redge Fit. I would not recommend this product.
10 April 2025
Unprompted review
Was a fast response and was able to…
Was a fast response and Amna Kiana was able to confirm my address to get my order out to me as soon as possible. They even followed up after the delivery to confirmed that I received it which I truly appreciate. Thank you so much and have a pleasant weekend.
2 April 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your kind words! We're thrilled to hear that Amna was able to assist you quickly and ensure your order was delivered smoothly. Following up after delivery is part of our commitment to making sure every customer feels supported from start to finish.
Customer Service made easy
I made a wrong purchase, however, a customer representative named “Amna”helped correct this issue, without hassle! Between that and the lifetime warranty, REDGE gets 5 stars! Thanks!
7 April 2025
Unprompted review
Reply from Redge Fit
Thank you for taking the time to share your experience! We're so glad Amna was able to quickly and effortlessly help you resolve the issue. Providing a hassle-free experience is exactly what we aim for, and it's wonderful to hear that our lifetime warranty and support made a lasting impression.
We truly appreciate your 5-star rating and your trust in REDGE. We're always here if you need anything!
Excellent
The service was very professional. All questions are answered in a timely manner. Excellent personal service
25 March 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing timely and personal service is very important to us, and we're glad we could meet your expectations. If you ever need anything in the future, we’re always here to help!
Don’t Buy the Fake 1-Star Reviews from Accounts Just Created
Notice how all the good reviews are from accounts with one review? That’s because they’re fake.
13 March 2025
Unprompted review
Reply from Redge Fit
We appreciate your feedback and understand your concern. However, we want to assure you that none of our reviews are fake. We work hard to provide excellent products and customer service, and many of our customers are first-time reviewers who genuinely want to share their positive experiences with others.
Authenticity and transparency are very important to us, and we stand by the integrity of our customer feedback. If you have any questions or concerns, we’re more than happy to assist you directly.
No one is perfect. How you respond when you're not matters.
Sometimes in business we think everything gets handled. One of my items showed shipped but hadn't. I sent an email to the fact, and it was taken care of very quickly. I was offered and paid a discount without asking. Very Pleased.
14 March 2025
Unprompted review
Reply from Redge Fit
Thank you for your feedback! We truly appreciate your patience and understanding. While we always strive for seamless service, we’re glad we could quickly resolve the issue and ensure you were taken care of. Your satisfaction is our priority, and we’re pleased to hear you’re happy with the outcome. If you ever need any further assistance, we’re always here to help
Great company that stands behind their…
Great company that stands behind their product! Very impressive!
14 March 2025
Unprompted review
Reply from Redge Fit
Thank you for your wonderful feedback! We’re delighted to hear that you’re impressed with our company and our commitment to standing behind our products. Your support means the world to us, and we truly appreciate you taking the time to share your experience. If there’s ever anything we can do for you, please don’t hesitate to reach out!
Helpful and fast customer service.
Very helpful and fast customer service from Amna
12 March 2025
Unprompted review
Reply from Redge Fit
Thank you for your feedback! We’re thrilled to hear that Amna provided you with fast and helpful customer service. We take great pride in ensuring our customers have a smooth and efficient experience. If you ever need further assistance, don’t hesitate to reach out. We appreciate your support!
Instructive/helpful response within…
Instructive/helpful response within hours of request! I'm now able to properly use my portable home gym.
12 March 2025
Unprompted review
Reply from Redge Fit
Thank you for your kind words! We're thrilled to hear that our team was able to assist you promptly and help you make the most of your portable home gym. If you ever have any more questions or need further guidance, we're always here to help. Enjoy your workouts!
Reply from Redge Fit
Thank you for your kind words! We're delighted to hear that our customer service was able to assist you.If there's anything else we can do for you, please don’t hesitate to reach out to us at support@redgefit.com. We appreciate your support
Thank You
Amna was very helpful and did her best to quickly accommodate a situation that was beyond her control.
6 March 2025
Unprompted review
Reply from Redge Fit
Thank you for your kind words! We're delighted to hear that Amna was able to assist you and provide the best possible support in your situation. We take pride in delivering excellent customer service and ensuring that our customers feel valued and taken care of. If there's anything else we can do for you, please don’t hesitate to reach out. We appreciate your support
Anna was so informative and punctual…
Anna was so informative and punctual with her responses. This company had earned my business for life and a voice to promote. Fantastic
26 February 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Anna’s informative and prompt responses made such a positive impact. Your support and loyalty mean the world to us, and we truly appreciate your enthusiasm in spreading the word. We look forward to serving you for years to come!
Thank you Amna for contacting me back
Thank you Amna for contacting me back. I didn’t know my son put other bands in the bag. I thought they wasn’t in the box when you all sent it. Me and my son enjoy working out with the Redge fit. I’m really feeling the burn with these extra bands. Thank you again!
3 February 2025
Unprompted review
Reply from Redge Fit
You're very welcome! I'm so glad we could clarify that for you. It’s great to hear that you and your son are enjoying your workouts with the Redge Fit – those extra bands really do take the burn to the next level! Keep up the fantastic work, and if you ever need anything, don’t hesitate to reach out. Happy training! 💪😊
Great company overall
27 January 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you and your son are enjoying your Redge Fit workouts. If there's ever anything we can do for you, don’t hesitate to reach out. Keep crushing those workouts! 💪😊
Thank you all for your honest opinion…
Thank you all for your honest opinion was getting ready to pay and thought I would check. I have cancelled my order.
26 January 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your thoughts. While we’re sorry to hear that you’ve decided to cancel your order, we completely respect your decision and appreciate you taking the time to look into things before making a purchase.
If you ever have questions or would like more information about our products, team, or customer experiences, we’re always here and happy to help. Wishing you all the best!
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