Farcical, uncaring, time wasting
I tried to log in to my old account today because we've had to change our wedding plans due to Covid. This is already a stressful time.
Turns out, gettingmarried.co.uk updated its wedding website without notifying existing account holders, so I couldn't even log in to my old account, which kept 'processing' its page instead of letting me log in.
So I emailed the gettingmarried.co.uk tech support team, who told me my original page had no personalised URL or wedding date - that was just a plain lie. The unhelpful support person told me to just create a new account, undoing the hours of work my partner and I put into the old account.
So I did.
Then I found that not only was our original theme gone, but now you can't add a location outside of the UK - a UK postcode is required - and you can't even add bespoke pictures so the new website looks plain and boring.
Absolutely disgusted with this treatment and poor service and quality.
A massive waste of my time, and adding insult to injury.
We had to create a whole new site using hitched.co.uk and found it was much superior to the original anyway!
Edit to add response: gettingmarried added a factually incorrect response to my original post, which I cannot reply to. I made a new account on the instructions of the tech support, which is why I had 2 accounts. The email address issue was not substantive, but it is weird to me that they couldn't find the account using my email address (which was in fact the primary address) and rather needed my partner's email address (his was the secondary address). I was informed by gettingmarried that I could not amend my old account - the one they say is 'intact' - to reflect a new wedding date, rendering it completely useless. Further, the 'temporary glitch' of postcodes was not fixed at the time I raised it with them. I don't appreciate being made out to look like the problem was mine, and not their crummy site and poor user service.
We're very sorry to hear that you are unhappy with our free service.
As we discussed when you contacted our technical support team, you had created two accounts with GettingMarried. When you contacted us, you gave the incorrect email address, which was for the account that you had not created a website or URL for. When we established that you had another account under another email address, we were able to send you the correct login information. That account remains fully intact. Emails from us regarding the change to our new service were sent to the email address that you appear not to use any more.
We also explained that there was a temporary glitch with non UK postcodes with the new service, which has now been rectified.
