Unfortunately they do not have all product ingredients on their website about the Ruka braid hair they sell on their website/platform. To warn or inform customers. They leave key ingredients a... See more
Company replied
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See what reviewers are saying
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair... See more
Company replied
Love this company!! The customer service was amazing!! The woman who xhatted with me and helped me so much SHOULD GET A RAISE OR A BONUS
Company replied
Ordered some beauty products from Ginko and curlsmith. Both companies were new to me. This is now my second parcel from Ginko and the one from curlsmith has yet to arrive. I know who I will be order... See more
Company replied
Company details
- #80 of 87 best companies in Beauty supply store
- #197 of 219 best companies in Beauty product supplier
- #18 of 22 best companies in Hair extensions supplier
- #100 of 109 best companies in Hair product shop
Written by the company
Ginko is an online store dedicated to curly hair and darker skin tones. Our mission is to source and promote brands that create haircare, hair extensions or skincare products with quality, sustainability and diversity in mind.
Contact info
United Kingdom
- ginkostore.com
4.0
Great
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ginkostore
Many thanks for your kind review! We're glad to hear you had a positive experience with us :)
Great customer service
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair.
6 February 2025
Reply from Ginkostore
Many thanks for your kind review! We're glad to hear we've been helpful 😊 See you soon on Ginko Store
Great company love my order came as…
Great company love my order came as described, communication was prompt and clear even assisted me when I was having issues with the courier will be ordering from them again soon
20 January 2025
Reply from Ginkostore
Many thanks for your kind feedback! We're glad to hear you had a good experience with us and you're satisfied with your order :)
Not inclusive of ALL and that is…
Not inclusive of ALL and that is specified in their “about us” section. I don’t think it’s fair and doubt it would be accepted from others.
14 December 2024
Unprompted review
Reply from Ginkostore
Hi Heather, sorry you feel this way! We are indeed a niche beauty store dedicated to curly/afro hair and beauty, and are proud to serve a population who struggles to find the products they need in mainstream beauty retailers.
My parcel was not handed to me
My parcel was not handed to me. The courier did not knock on my door. I received a text to say it was delivered and found my parcel on the path leading to my front door.
30 October 2024
Reply from Ginkostore
Sorry to hear the delivery didn't go well, we understand how frustrating it is! We'll feedback to the delivery company to make sure this situation doesn't happen again.
Reply from Ginkostore
Many thanks for your feedback Yewande!
The delivery was very fast
26 September 2024
Reply from Ginkostore
Many thanks for your review and great to hear you're happy with our service!
Excellent customer service.
It's my second order with Ginkostore and the service is amazing. I received my order very quickly and in a lovely packaging. I highly recommand.
30 August 2024
Reply from Ginkostore
Many thanks for your review and see you soon on Ginko Store!
Speedy Delivery
Great customer service and speedy delivery will definitely order again!
6 September 2024
Reply from Ginkostore
Many thanks for your nice review Nkem, it's great to hear you had a good experience with us!
The products are very nice
The products are very nice. Packaging appearance also very nice. Real quality. Very happy with the products.
1 August 2024
Reply from Ginkostore
Many thanks for your kind feedback Teresa, we're glad to hear you're happy with your order!
Reply from Ginkostore
Many thanks for your feedback and great to hear everything went well with your order!
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