WARNING! DO NOT PLAY ON THIS CASINO, IT’S A SCAM! They will revoke your winnings and cancel your withdrawal! I turned a bonus of 15 spins at 20 cents into over $4000 and met their 35x wager... See more
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I cashed out twice with no issues, but my small €10 withdrawal took nearly three days to process. Customer service was polite but couldn’t expedite it. Fine for casual play, but note potential delays... See more
Company replied
I'm rewriting this coment, because after reporting, and emailing back to them finally they payd the total amount menos 5€. It's been almost 3 weeks since the first request of payment. But finally the... See more
Company replied
Im player of Golden Panda more than half year. In that time I deposit over 100k€ with some winnings of course but still, big minus. They told me about VIP program which I can use so I got some bonus... See more
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Company details
Written by the company
Celebrate your fortune with Fu Bao! Golden Panda offers a top-tier casino experience tailored for enthusiasts of all levels. With a vast selection of games, from slots to table classics, you’ll find everything you need to indulge in thrilling gameplay. Our platform prides itself on high security standards, ensuring that your personal information and transactions are protected at all times. At Golden Panda, we also provide multiple payment options, including popular cryptocurrencies, for a seamless and flexible gaming experience. With 24/7 customer support and generous rewards, including rakeback and cashback systems, your journey with us will be as rewarding as it is exciting. Don’t miss out on exclusive promotions, giveaways, and loyalty programs designed to enhance your time with us. Join Golden Panda today and discover why we are a trusted leader in the industry!
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2.3
Poor
519 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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Don't understand that people complain…
Don't understand that people complain about everything. Site works well and you just get paid just takes a little longer
13 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
All I can say is that their information…
All I can say is that their information on their front page about fast refund is definitely not correct, I have been fighting for a month to get my money out and every time I talk to them they need more documentation, it's a struggle here !
20 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about the frustration and disappointment you’ve experienced regarding your withdrawal process and the documentation requirements.
At Golden Panda, we are committed to processing all withdrawals securely and in line with our stated terms and regulatory obligations. However, we fully understand how discouraging and stressful it can feel when the process takes longer than expected or when communication is not as clear as it should be. We sincerely apologize for the inconvenience and for any poor service or delays you may have encountered.
We appreciate you bringing this matter to our attention and would like the opportunity to investigate your case thoroughly. If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can properly review the situation and provide the necessary support.
Thank you again for your feedback — we remain committed to resolving these concerns fairly and improving our service.
Best regards,
Golden Panda Complaints
If I could give it zero stars I would
If I could give it zero stars I would! I had an issue with a Withdrawl and 3 weeks later I am still waiting. Support is horrible, it takes 2 days to get a response and then they just tell you they are sending it to the appropriate department. I have sent my address documents for verification 3 times as requested with no confirmation they received it. They just ignore you. Ywhen you respond to their response it takes 2 more days. HORRIBLE!!!!
5 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for reaching out and for bringing this matter to our attention. We’re sorry to hear that your experience with our platform did not meet your expectations.
At Golden Panda, we are committed to transparency and fairness. While we strive to process withdrawals as quickly as possible, there may be occasional delays, we understand how this can be frustrating and we sincerely apologize if the process fell short of your expectations.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
If you would like us to review your case in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. This will allow us to investigate the situation thoroughly and provide the appropriate support.
Thank you again for your feedback — we appreciate the opportunity to address your concerns.
Best regards,
Golden Panda Complaints
Has anyone gotten their withdrawal I’ve…
Has anyone gotten their withdrawal I’ve waited over 48 hours for 1900 euro withdraw
4 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for reaching out and for bringing this matter to our attention. We’re sorry to hear that your experience with our platform did not meet your expectations.
At Golden Panda, we are committed to transparency and fairness. While we strive to process withdrawals as quickly as possible, there may be occasional delays, we understand how this can be frustrating and we sincerely apologize if the process fell short of your expectations.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
If you would like us to review your case in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. This will allow us to investigate the situation thoroughly and provide the appropriate support.
Thank you again for your feedback — we appreciate the opportunity to address your concerns.
Best regards,
Golden Panda Complaints
I made my first deposit here
I made my first deposit here. 10 minutes or less it should take.
7 hours in still nothing. Email to support ni replies. Live chat is almost never online . And if you get to them , they will say the relevant team is busy with it.
Stay away from here. You money is gone without even playing here
Update : Still no money in my account, And support all of a sudden was very rude and obnouxious about me asking them where my money is.
Dont deposit here.
1 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration and disappointment you’ve encountered regarding your deposit and the difficulty in reaching our support team.
At Golden Panda, we are committed to processing deposits securely and efficiently, and we deeply regret that your experience did not reflect the standards we aim to uphold. We also sincerely apologize for any poor communication or unprofessional behavior you may have encountered from our customer support team — this is not the level of service we strive to provide.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
Please know that we take these concerns very seriously and would appreciate the opportunity to investigate your case further. If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can properly review the situation and provide the necessary support.
Thank you again for bringing this to our attention — we remain committed to improving our service and addressing these concerns fairly.
Best regards,
Golden Panda Complaints
This casino promote itself to have…
This casino promote itself to have instant withdrawals, but it is lie. Do not play here. My payout is still not even processed after many days. And it is just 50 euro, you win big?then you never receive it. And there blackjack in casino is rigged, dealer get 21 very often when first card is 5-6 .. I am big player, but i wanted to test the payouts. Now i know.
20 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about your frustration and disappointment regarding your withdrawal experience and gameplay concerns.
At Golden Panda, we are committed to processing all withdrawals securely and as efficiently as possible, in line with our stated terms and regulatory obligations. We fully understand how upsetting it can be when payouts are delayed, especially when expectations of faster processing times are not met. We sincerely apologize if this has been your experience.
At Instant Casino, we are committed to transparency and fairness. Our Return to Player (RTP) percentages are configured in accordance with industry regulations and governed standards. We understand that gambling can sometimes be frustrating, which is why we actively promote responsible gaming. Our platform is designed for entertainment, and we encourage players to set personal limits and play mindfully.
If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can thoroughly review your case and provide the necessary support.
Thank you again for your feedback — we remain committed to resolving these matters fairly.
Best regards,
Golden Panda Complaints
Try to avoid golden panda. They lie to your face.
Golden panda is one of the worst sites I have ever played on. They have an automatic 10% cashback on every Monday. I have not received it. I also contacted the live chat but they told me I was in the positives and that I will not receive it. But the funny part is that that's not true. I have searched my own Transaction on my bank account aswell as on my golden panda account. I deposited 1700 euro total. Cashed nothing. I should've received the cashback. They are straight up lying to my face.
TRY TO AVOID THIS WEBSITE. the cash out also took me 5 days and my friends are already waiting for at least 2 weeks
24 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your detailed feedback — we’re very sorry to hear about your frustration and disappointment regarding the cashback process and your overall experience with our platform.
At Golden Panda, we are committed to transparency and fairness. Our cashback promotions, including eligibility criteria and calculations, are clearly outlined on our platform. We fully understand how upsetting it can be when your expectations are not met, and we sincerely apologize if the communication around your cashback eligibility was unclear or felt inaccurate.
In addition, we apologize for any delays you or your friends may have experienced with the withdrawal process. While we strive to process withdrawals as efficiently as possible, we understand how concerning it is when the timeline extends beyond what is expected.
We would appreciate the opportunity to review your case thoroughly to ensure that your concerns are properly addressed. If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can investigate the situation and provide the necessary support.
Thank you again for bringing this to our attention — we remain committed to resolving these matters fairly and improving our service.
Best regards,
Golden Panda Complaints
They are trash
They are trash! Scam company!! Too many withdrawal and zero response with email.
23 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about the frustration and disappointment you’ve experienced regarding your withdrawal requests and the lack of response from our support team.
At Golden Panda, we are committed to processing all withdrawals securely and fairly, in line with our stated terms and regulatory obligations. We also sincerely apologize if the communication from our team did not meet your expectations. This is not the level of service we aim to provide, and we fully understand how upsetting this situation can be.
We would appreciate the opportunity to investigate your case further and provide the support you deserve. If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can review your situation properly.
Thank you again for bringing this to our attention — we remain committed to improving our service and resolving these concerns fairly.
Best regards,
Golden Panda Complaints
No payouts!!!!
Not recommended, absolutely avoid!!!
Companies do not respond to emails, social media
Still waiting for my payout!!!
I'll probably never get it.
Full of fraud!!
Because of fast payout.
Be Careful!!
23 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about your frustration and disappointment regarding your withdrawal experience and the difficulty in reaching our support team.
At Golden Panda, we are committed to processing all withdrawals securely and fairly, in line with our stated terms and regulatory obligations. We fully understand how upsetting and concerning it is when payouts are delayed and communication does not meet expectations. Please accept our sincere apologies if this has been your experience.
We would appreciate the opportunity to investigate your case further and provide the support you deserve. If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can thoroughly review the situation and assist you accordingly.
Thank you again for bringing this to our attention — we remain committed to resolving these matters fairly.
Best regards,
Golden Panda Complaints
you get your money, BUT
The site it self for slots machine is good, livesupport is there allso ok. BUT
Even though they do pay out your money, it takes FOREVER......
compared to 90% of other casino, here it takes a long time for the money to enter your bank account, were other casino does it within 30 sec
I cant recommend this casino if you wanna see your winnings fast
19 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated and very encouraging as we continue striving to provide the best possible service for our players.
We also appreciate your suggestion and will certainly take your opinion into consideration as we work on improving the overall experience for everyone on our platform.
If you ever have any questions or need assistance in the future, please feel free to reach out to us. We’re here to ensure you always have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
I withdraw 5 days ago and still no…
I withdraw 5 days ago and still no payment. Try to contact costumerservice and they keep telling me that they are busy with processing it. I dont believe that. I just got scammed i guess.
21 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the delay you've faced regarding your withdrawal and the frustration this has caused.
At Golden Panda, we are committed to processing withdrawals as efficiently and securely as possible, in line with our stated Terms and Conditions. However, we fully understand how concerning and upsetting it is when these processes take longer than expected, and we sincerely apologize for the inconvenience.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
Please know that we take all payout concerns seriously. If you would like us to review your case further or need assistance, we kindly invite you to reach out to our dedicated complaints team at complaints@goldenpanda.com. We are here to support you and ensure your issue is addressed properly.
Thank you again for your feedback — we remain committed to resolving such matters fairly.
Best regards,
Golden Panda Complaints
scam, no withdrawal, they make you beg and give you sht answers
withdraw not coming on my wallet, scam company. dont you dare play on this site
21 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for reaching out and for bringing this matter to our attention. We’re sorry to hear that your experience with our platform did not meet your expectations.
At Golden Panda, we are committed to transparency and fairness. While we strive to process withdrawals as quickly as possible, there may be occasional delays, we understand how this can be frustrating and we sincerely apologize if the process fell short of your expectations.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
If you would like us to review your case in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. This will allow us to investigate the situation thoroughly and provide the appropriate support.
Thank you again for your feedback — we appreciate the opportunity to address your concerns.
Best regards,
Golden Panda Complaints
This is scam!!
This is scam!!! `i have deposit 273 euros to p[lay and this money stuck somwhere in the air. When i contacted a month ago they send me the confirmation saying that i will be receiving this money in the next 7 working days. Money still not with me after a month. When i tried to log in to my account i could not log in anymore as they restricted my access completely!!! DO NOT PLAY HERE!
15 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about your frustration and the difficulties you’ve experienced regarding your deposit and account access.
At Golden Panda, we are committed to processing deposits and handling player accounts securely and in line with our Terms and Conditions. Please be assured that we do not withhold funds without reason, and we sincerely apologize for the inconvenience and poor communication you have encountered in this situation. We fully understand how upsetting and concerning it is when a deposit issue remains unresolved, and we regret that your experience has fallen short of the level of service we aim to provide.
We also apologize if your account was closed without clear communication. While account restrictions may sometimes occur due to verification or compliance requirements, we recognize that this process should always be communicated respectfully and transparently.
If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com so we can thoroughly investigate your case and provide the appropriate support.
Thank you again for bringing this to our attention — we remain committed to resolving concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
Dont gamble here!!!
Dont gamble here!!!
This casino is rigged… its normal that the dealer is getting a 21 from a 16 please dont play here its rigged trust me.
11 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re sorry to hear about your frustration regarding your gameplay experience.
At Golden Panda, we are committed to transparency and fairness. Our Return to Player (RTP) percentages are configured in accordance with industry regulations and governed standards. We fully understand how discouraging it can feel when the results of gameplay do not meet your expectations, and we sincerely apologize if this has been your experience.
We actively promote responsible gaming and remind all players that our platform is designed for entertainment purposes. We encourage setting personal limits and playing mindfully at all times.
If you would like us to review your case further or need assistance, we kindly invite you to reach out to our dedicated complaints team at complaints@goldenpanda.com. We are here to support you and provide clarity where needed.
Thank you again for your feedback.
Best regards,
Golden Panda Complaints
when a deposit got declined because of…
when a deposit got declined because of my balance of my bank account is too low, i filled up my bank account balance and there was taken money from my bank account to the casino.
logged into the casino and my balance did not go up there, i contacted the customer support ( Antonio) and he refused to help when i showed every proof.
10 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration and concern caused by the deposit issue and the level of support you received.
At Golden Panda, we are committed to processing all deposits securely and fairly. Please note that if a deposit is initially declined due to insufficient funds, any later successful transaction should reflect promptly in your casino balance once confirmed by the payment provider. We sincerely apologize if this did not happen as expected in your case.
We also want to apologize for any poor communication or lack of proper assistance you may have experienced from our support team. This is not the standard of service we aim to provide. We appreciate you bringing this to our attention and will use this feedback to continue improving the quality of our support.
If you would like us to review your case further and ensure this issue is properly investigated, we kindly invite you to reach out to our dedicated complaints team at complaints@goldenpanda.com. We are here to support you and work toward a fair resolution.
Thank you again for your feedback — we remain committed to addressing your concerns respectfully.
Best regards,
Golden Panda Complaints
Scammers par excellence
They blocked my account for their own pleasure, patience up to this point, they confirm that they transfer the balance to my bank account, after ZERO weeks, numerous chats where they promise refunds that never arrive! SCAMMERS! Whoever issued them the license must absolutely check the situation and resolve!
9 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about your frustration and the difficulties you've experienced regarding your account status and withdrawal process.
At Golden Panda, we are committed to operating transparently and in full compliance with regulatory and licensing obligations. We fully understand how upsetting and stressful it is to experience account closure and delayed withdrawals, especially when the communication has not met your expectations. Please accept our sincere apologies for the inconvenience this situation has caused.
We want to assure you that account reviews and any actions related to withdrawals are handled according to the policies outlined in our Terms and Conditions. However, we recognize how frustrating it can be when promised timelines are not respected or when responses from support feel unclear.
If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. We would appreciate the opportunity to investigate your case thoroughly and ensure that your concerns are addressed properly.
Thank you again for your feedback — we remain committed to resolving this matter fairly and respectfully.
Best regards,
Golden Panda Complaints
Dont play here if your in the UK
Dont sign up to this Casino if your in the UK..i did get some payouts at the beginning but after about 3 weeks i had left a balance of £125 on my next visit i could not log in as they had blocked me ..i now know this casino does not accept uk players so
4 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and the frustration regarding your account access.
At Golden Panda, we operate under a valid international gaming license, and we are committed to complying with all regulatory requirements. Please note that players from restricted jurisdictions, including the UK, are not permitted to use our platform, as clearly stated in our Terms and Conditions. While it may sometimes be technically possible to register, accounts are subject to closure as soon as gameplay or withdrawal attempts are detected from these restricted regions, in line with our licensing obligations.
We sincerely apologize for any confusion or inconvenience this situation may have caused. If you would like us to review your case in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can properly investigate the situation and provide the appropriate support.
Thank you again for your feedback — we remain committed to addressing concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
Anybody in the UK received their funds…
Anybody in the UK received their funds from golden panda? It’s been a week now and still not received my money as can’t log in and emails been ignored I’m presuming we are not receiving our own money?!
4 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and the frustration regarding your account access.
At Golden Panda, we operate under a valid international gaming license, and we are committed to complying with all regulatory requirements. Please note that players from restricted jurisdictions, including the UK, are not permitted to use our platform, as clearly stated in our Terms and Conditions. While it may sometimes be technically possible to register, accounts are subject to closure as soon as gameplay or withdrawal attempts are detected from these restricted regions, in line with our licensing obligations.
We sincerely apologize for any confusion or inconvenience this situation may have caused. If you would like us to review your case in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can properly investigate the situation and provide the appropriate support.
Thank you again for your feedback — we remain committed to addressing concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
I'm impressed by how Golden Panda…
I'm impressed by how Golden Panda handles user data with strict provacy measures. It gives me great peace of mind to know that my personal information is securely managed.
1 November 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
UK STAY AWAY
Played for about a month no problem withdrawing. Then one day made a deposit went to make a cup of tea when I got back couldn't log in . Messaged them told there's a regional problem. Over a week later after loads of chats . The reply I get is your moneys safe in your account. I want to withdraw it and can't. Emailed them no reply . STAY AWAY FROM THIS SITE ONE BIG SCAM. over a week now and still not able to sign in or withdraw my deposit that I put in to play . Uk people need to stay away from this golden panda site.
26 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration and disappointment you’ve faced regarding your account access and withdrawal issue.
At Golden Panda, we are committed to transparency and fairness. While we strive to process withdrawals as quickly as possible, there may be occasional delays, we understand how this can be frustrating and we sincerely apologize if the process fell short of your expectations.
At Golden Panda, we are committed to operating transparently and in accordance with regulatory obligations. Please be aware that players from restricted regions, including the UK, are not permitted to use our platform, as clearly stated in our Terms and Conditions. While registration may sometimes be technically possible, accounts are subject to closure or restriction as soon as gameplay or withdrawal attempts from such regions are detected.
We sincerely apologize if this process has not been communicated clearly and if the situation caused confusion or distress. If you would like us to review your case further, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can investigate thoroughly and provide the necessary support.
Thank you again for bringing this to our attention — we remain committed to resolving these matters fairly and respectfully.
Best regards,
Golden Panda Complaints
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