What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more
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Review summary
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very pro active with the work, very professional , went above and beyond for the company , didnt stop through out the day no matter the weather. employees , Luke , Bradley & Paddy also travelled o... See more
Company replied
I would like to commend Luke, Fabian and Mikey for their work on our site. They were responsible for both the installation and dismantling of the track mats and carried out the work professionally and... See more
Company replied
Efficient friendly service. Fast turnaround on delivery and brilliant when coming up against me being challenging with requests having never ordered anything like this before. Happy to go above and be... See more
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Company details
About GroundGuards
Written by the company
GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.
We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.
Contact info
GroundGuards, Rudgate, Walton, Wetherby, LS23 7AU, Leeds, United Kingdom
- 0113 267 6000
- info@ground-guards.co.uk
- ground-guards.co.uk
4.7
Excellent
170 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from GroundGuards
Thanks for your review. Glad we could get back to you quickly and help with your enquiry. If you need anything else, just let us know.
The GroundGuards Team
Great customer service
Great customer service, speedy forwarding of information on product range and advice on compatibility between products. Speedy delivery to site! a great experience dealing with the team at GroundGuards.
29 September 2026
Reply from GroundGuards
Thanks for your fantastic review. Great to hear you were happy with the advice, product information and speedy delivery to site. We really appreciate your feedback and would be glad to help again whenever you need us.
The GroundGuards Team
Reply from GroundGuards
Thanks for your great review. We’re really pleased to hear the mats arrived promptly and you’re happy with them. We really appreciate your feedback and hope we can help again in the future.
The GroundGuards Team
Well done Joanne thanks for sorting…
Well done Joanne thanks for sorting this last minute requirement for us.
16 September 2026
Reply from GroundGuards
Thanks for your kind review. Great to hear Joanne was able to help get your last-minute requirement sorted. We really appreciate your feedback and will make sure your comments are passed on to her.
The GroundGuards Team
Well informed people
Well informed people. Thank you for the help with the delivery options.
14 September 2026
Reply from GroundGuards
Thanks for your kind review. We’re really pleased the team could help and make things straightforward for you. Thanks again for taking the time to leave your feedback.
The GroundGuards Team
The delivery was meant to be in Kent…
The delivery was meant to be in Kent but reverted to our yard in Lincoln, it was resent from Leeds but was late to site causing issues there.
14 September 2026
Reply from GroundGuards
We’re very sorry again for the mix-up with the delivery address and completely understand how frustrating it must have been for this to cause complications on site.
As soon as we became aware of the issue, we arranged a separate priority delivery to the correct address, which arrived the following morning. We know that doesn’t undo the inconvenience caused, but we were keen to put things right as quickly as possible.
Thank you for your patience while we got this resolved.
The GroundGuards Team
Ground Mats, all fine.
Arrived promptly, good quality and a decent weight. Will hopefully last some time.
4 September 2026
Reply from GroundGuards
Thanks for your great review. We’re pleased to hear your order arrived promptly and that you’re happy with the quality. We really appreciate your feedback and hope we can help again in the future.
The GroundGuards Team
Still have not recieved.
I ordered the product in the July, it is September 7 and still have not received the product. Worst online company I have had to deal with.
DO NOT ATTEMPT TO BUY THIS PRODUCT!
7 September 2026
Unprompted review
Reply from GroundGuards
Thanks for taking the time to leave a review. We’re sorry to hear about your experience, however we’ve been unable to locate an order under the details provided and have not been able to confirm that this purchase was made with GroundGuards.
We have tried to contact you by both phone and email but unfortunately haven’t been able to get a response. Please give our team a call when you can, and we’ll be happy to help with your query.
The GroundGuards Team
Professional booking process and on…
Professional booking process and on site team - good attention to details. Thank you
7 September 2026
Unprompted review
Reply from GroundGuards
Thanks for your review. Great to hear everything went smoothly from booking through to the work on site. We really appreciate your support.
The GroundGuards Team
An absolute pleasure havingt Bradley…
An absolute pleasure havingt Bradley and Joe down today. Amazing set off lads, got the job done with no questions asked. They both worked great as a team. Would happily have them back again for another job.
28 August 2026
Unprompted review
Reply from GroundGuards
Thanks for your kind review. Great to hear you were so pleased with Bradley and Joe and the work they carried out. We really appreciate your feedback and hope we can help again on another job in the future.
The GroundGuards Team
Bradley and 2x Joe’s done a great job
Bradley and 2x Joe’s done a great job, quick, quite and efficient
25 August 2026
Unprompted review
Reply from GroundGuards
Thanks for your kind feedback. Great to hear Bradley and both Joes did a brilliant job. We’ll make sure your comments are passed on to the team.
The GroundGuards Team
Absolute China garbage
Absolute China garbage. All these good reviews are fake. Plastic crap with miniature screws. Not half as big as they show in pictures. All bullshit - someone should start a class action law suit for false advertising.
20 August 2026
Unprompted review
Reply from GroundGuards
Thanks for taking the time to leave a review. We’ve requested some further information so we can look into this, but unfortunately we haven’t received a response and we’re unable to find any order matching the details provided.
This Trustpilot page is for GroundGuards in the UK. Our USA business is operated separately, so if your order was placed with GroundGuards USA in the United States or Canada, the review would need to be left with them.
If you believe your order was placed with GroundGuards in the UK, please get in touch with your order details and we’ll be happy to look into this further.
The GroundGuards Team
Punctual and professional
Punctual, helpful and polite, would use again. Thank you
14 August 2026
Unprompted review
Reply from GroundGuards
Thanks for your fantastic feedback. Glad to hear everything went smoothly and the team were helpful. We’d be glad to work with you again in future.
The GroundGuards Team
A positive experience
I would like to commend Luke, Fabian and Mikey for their work on our site. They were responsible for both the installation and dismantling of the track mats and carried out the work professionally and efficiently. They were also very friendly and cooperative, making them a pleasure to work with on site. Their efforts helped ensure the project ran smoothly, and their contribution was greatly appreciated.
5 August 2026
Unprompted review
Reply from GroundGuards
Thanks for taking the time to leave such a positive review. We’re really pleased to hear the team made a strong contribution and that everything went smoothly on site. We’ll be sure to pass your comments on.
The GroundGuards Team
Amazing product and service
Amazing product, quick service, next day delivery and just what we needed to protect the tarmac for a building project
4 August 2026
Reply from GroundGuards
Thanks for taking the time to leave such a great review. We’re really pleased everything went smoothly and that we could help with your project.
The GroundGuards Team
Reply from GroundGuards
Thanks for your review. Great to hear the office team were helpful, we really appreciate the feedback.
The GroundGuards Team
Reply from GroundGuards
We really appreciate the review, thank you. It’s good to know the team made a strong impression and completed the project efficiently.
The GroundGuards Team
Great job by the boys Ciaran and paddy
Great job by the boys Ciaran and paddy
worked hard for two men but the boys done the job and very well 👊🏻🤘🏻👌🏻
14 July 2026
Unprompted review
Reply from GroundGuards
Thanks for taking the time to leave a review, Aaron. Great to hear Ciaran and Paddy worked hard and got the job done well. We’ll pass your comments on to them.
The GroundGuards Team
Fantastic Team
very pro active with the work, very professional ,
went above and beyond for the company , didnt stop through out the day no matter the weather.
employees , Luke , Bradley & Paddy also travelled over a hour away and was not late and did not moan at the working conditions or any obstacles in there way
26 June 2026
Unprompted review
Reply from GroundGuards
Thanks for your brilliant feedback. Glad to hear that the team arrived on time, worked professionally and handled the day so well. We really appreciate your comments and will pass them on to the team.
The GroundGuards Team
We had our ground guards
We had our ground guards
Installed by michael and paddy up in Cumbria ready for our crane, the lads turned up early very professional no messing about
9 June 2026
Unprompted review
Reply from GroundGuards
Thanks for your review, Paul. Great to hear the team arrived early and got everything installed professionally ahead of the crane work.
We really appreciate the feedback and will pass your comments on to the lads.
The GroundGuards Team
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