Hanson Electrical and Kitchens Reviews 757

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, both in-store and during delivery. Many highlight the excellent service, from easy online ordering and a good selection of products to efficient delivery and installation. People appreciate the clear communication, timely updates, and the care taken by delivery teams. However, some people were dissatisfied with kitchen installations, citing issues like incomplete projects, incorrect measurements, wrong colored panels, and delays. There were also mentions of rubbish being left behind and last-minute changes to delivery schedules.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the friendly and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Service

Customers consistently report positive experiences with the service. Reviewers praise the helpful attitude... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the wide selection of brands and... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to give Hanson Electrical a try for the first time after an unhappy experience with a big name company (they shall remain nameless!). Overall very happy - website was easy to use, good selecti... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied


Company details

  1. #35 of 192 best companies in Electronics store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

757 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, not waiting for weeks like other places. Drivers were pleasant. Will definitely buy again.

28 November 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Heather.

Rated 5 out of 5 stars

New kitchen

The staff were helpful from the beginning and made my experience of designing my kitchen much easier. They gave me honest advice and gave me different ideas to choose from. I felt at ease throughout the process. Chris, the designer was extremely patient and he listened carefully to what I wanted.
From first walking into the shop to the kitchen being fitted was a positive experience. The quality of the kitchen is very good and the customer service from all the people who created my kitchen were extremely professional. I felt looked after throughout. Thank you.

25 May 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Diane.

Rated 5 out of 5 stars

Delivered Gas Double Oven on chosen…

Delivered Gas Double Oven on chosen date, free delivery and disposal of old appliance for a small fee, which is my reason for purchasing from our local company.

14 November 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Val.

Rated 5 out of 5 stars

EXCELLENT

GOOD SERVICE
VERY HELPFULL DELIVERY STAFF

12 November 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Alexander.

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery and the same price as the bigger retailers.

21 October 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Zoe.

Rated 5 out of 5 stars

Great service

Great service. Ordered my new Bosch washing machine on the Friday, delivered on the Monday. Same price as everywhere else, but had free delivery so great bonus. Would highly recommend using Hanson electrical.

5 October 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Gail.

Rated 5 out of 5 stars

Kitchen refurbishment - supply and fit.

Having visited most of the 'big names' for kitchens and 2 local suppliers, we went ahead with Hanson using the Master Class' range of kitchen units, and electrical appliances supplied by Hanson. Also Hanson's recommended flooring provider.
Hanson's help throughout the process was very useful, and the end result excellent

25 June 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Bill.

Rated 5 out of 5 stars

Very helpful

Very helpful. Ready to adapt to any changes.
Nothing too much trouble.

18 September 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Angela.

Rated 5 out of 5 stars

Great Customer Service Does Exist!!!

When looking for a new kitchen we wanted someone to take care of the whole project from supply to installation.
Preferring to stay local if at all possible we visited Hanson Electrical and Kitchens on Willerby Road. From the very first visit to their showroom, Chris provided first class customer service particularly listening to our requirements and planning the optimum design to meet our needs. We made numerous visits to the showroom to run ideas past Chris who remained very patient and professional throughout and he visited our house during the fitting to ensure everything was running smoothly.
We opted for units from the Masterclass range together with new appliances.
The installation team headed up by Ant, provided a first class service always friendly and punctual.
Any issues that arose during the installation were quickly and efficiently addressed without the need to chase anyone.
Without doubt we would highly recommend Hanson's if you are in the market for a new kitchen.

23 August 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us this great review.

Rated 5 out of 5 stars

Hansons Electrical & Kitchens

Hansons Electrical & Kitchens
Following our visit to Hansons, we were very impressed with the kitchen showroom.
The choice of kitchens is very good indeed, having had time look around Chris the kitchen designer came over to answer our questions.
He was extremely helpful, having listened to our ideas he then added some very good suggestions.
My husband had took the time to draw out our existing kitchen, which Chris used to provide an initial idea and plan for us. Although he said he would need to visit site to confirm our measurements.
Chris said he would e mail us a 3D design which we received the following day.
We will certainly be returning after our holiday, and some thinking on his suggestions.
Very professional and knowledgeable
Designer.

12 September 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us this brilliant review.

Rated 5 out of 5 stars

Complete Kitchen Redesign and Refit !

The kitchen in our flat was completely redesigned by Chris Urry at Hanson Electrical and Kitchens. From the start, we were very pleased with all the suggestions about materials, we found Chris and his team easy to work with and very quick to respond to any questions we had. The lengthy job of fitting everything was carried out expertly by Antony Renfree and his colleagues, and at the end of the process we are delighted with the result.

17 May 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Carolyn for taking the time to leave us a great review.

Rated 5 out of 5 stars

Replacement fridge ordered over the phone

I ordered a replacement fridge for a lady I support. We spoke to John in the showroom and ordered an under the counter fridge over the phone. It was delivered and fitted 24 hours later. The packaging was removed along with the old fridge. Excellent customer service as always.

25 June 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Jane

Rated 5 out of 5 stars

I made a purchase online with a…

I made a purchase online with a delivery window or 1-3 days. The check out stage gave me the option of next day for the same price. Received a call to confirm I was happy with what I had purchased and confirmed the deliver for the next day. Delivered as planned by very polite delivery team. Service second to none, bigger stores need to learn from Hansons.

23 May 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Steve.

Rated 5 out of 5 stars

Hanson Electrical and Kitchens customer service is First Class

Just wanted to say that the customer service at Hanson is fantastic. Tommy Masson is the man to see.
He made every effort to help when our vacuum cleaner broke.
Making a return and replacement very simple. Something I would not have been able to do myself.
Great service.
Fantastic customer care.
Highly recommend.
Thanks again Tommy👍👍👍

29 May 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Al.

Rated 5 out of 5 stars

Top notch

Easy ordering, quick delivery and excellent price. Helpful, friendly delivery man - unpacked the fridge, got me to check over the fridge. Couldn't fault anything about the whole process 👌

22 May 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Neil.

Rated 5 out of 5 stars

Gas cooker

Ordered a Gas cooker on Saturday and it was delivered on Tuesday, very fast. The delivery men were very helpful and extremely pleasant, I have had goods from Hansons in the past and have never had cause for complaint. Thankyou so much, would definately recommend

28 May 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Ann.

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