Your staff members are amazing...very attentive to our concerns and needs, patient, caring and knowledgeable; a very asset to your company!!! We are blessed to have your store in Guelph with such dev... See more
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Review summary
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Normally I prefer to shop in person. Since the product I was repurchasing available online, I decided to take advantage of other items on sale (online only) and complete the purchase. It was easy proc... See more
I like Healthy Planet. I live on the other side of the country, but it was fun to be able to try different products from snacks, drinks, to supplements. I actually originally went for supplements but... See more
I absolutely love Healthy Planet! Great products, great prices, and amazing customer service! They package things the best of any online company I order from, the glass containers well wrapped, and ev... See more
Company details
Written by the company
At Healthy Planet, health and wellness is our passion, and we want to share that passion with you by providing you with the highest quality vitamins, supplements and remedies for all your lifestyle needs. Healthy Planet's personal goal is to make high quality products readily available and affordable for consumers far and wide
Healthy Planet
Written by the company
- Live Life Healthy
Contact info
47 Railside Road, M3A 1B2, Toronto, Canada
- 4166405713
- admin@healthyplanetcanada.com
- healthyplanetcanada.com
4.6
Excellent
40k reviews
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Thank you for everything!
22 May 2026
I Found my Product.
I was able to find the product I was looking for. I received my delivery quickly and it was packaged very well so nothing was broken.
22 May 2026
Quality products and quick shipping.
22 May 2026
Fast delivery and great products.
Fast delivery.
Did 2 orders within a week and they both came quick. Great selection and good prices.
22 May 2026
I like Healthy Planet
I like Healthy Planet. I live on the other side of the country, but it was fun to be able to try different products from snacks, drinks, to supplements. I actually originally went for supplements but got sucked into all the other things and I just had to try it. Their boxes are always packaged well and neatly, the prices are good though not always the cheapest. But I think all-in-all the service is great and it's just fun to be able to order things because they have such a good selection. Thanks for taking care of me, guys!
8 May 2026
"I received all my products on time
"I received all my products on time, and they were of excellent quality."
22 May 2026
Your staff members are amazing...very…
Your staff members are amazing...very attentive to our concerns and needs, patient, caring and knowledgeable; a very asset to your company!!!
We are blessed to have your store in Guelph with such devoted staff members! Also, the online staff members demonstrate the same principles in ensuring that our needs are met! The stores have such a variety of products; which makes shopping very convenient for customers: a lot of effort went into this company! Thank you very much!
22 May 2026
Great products and good sales
Great products and good sales. Always receive exactly as I ordered. Great options and variety too.
22 May 2026
The shipping was very fast and I love…
The shipping was very fast and I love how you wrap your bottles like a cocoon so they won't break.
22 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shipping cost is very high
Shipping cost is very high. And it's take to long to deliver the product.
21 May 2026
Reply from Healthy Planet
Hi Pratima,
I can understand the frustration with the delay and regarding the shipping cost -- however, specifically with the shipping cost, please do keep in mind we are shipping from Canada (Toronto, ON) into the U.S. (California) for your order and this international shipping cost is including duties, customs, and taxes prepaid, so you aren't hit with any unexpected fees once the parcel reaches you. After conversion, what you paid (which was paid in CAD) ends up working out to around ~$40 USD.
As for the delays, this is unfortunately the situation with *some* orders lately at U.S. customs being held/stuck without any clear indication as to why -- we've found that parcels which would normally take 2-4 business days to reach the U.S. are now taking ~1-2 weeks to clear, specifically when it comes to health products/supplements.
My genuine apologies for the delay, and we do hope that the shipping to the U.S. straightens out in the future and returns to what we were used to in the past (which was typically a very fast delivery timeline using the exact same shipping method and courier!)
Sincerely,
Nicholas
Thank you very much,everything was…
Thank you very much,everything was great and I’m happy costumer …
Big respect
Maya WöSz
22 May 2026
The Good and Bad!
The prices are on the high side. Getting it delivered, you need to buy a lot to get free delivery. In store costs more. You need to wait online until product goes on sale. An item I wanted in store could only be ordered online. Products are good, at least the ones I tried. Stores are always clean and organized. They have a wide selection of supplements. Point system isn't the greatest.
22 May 2026
Reply from Healthy Planet
Thank you for the transparent and honest feedback; it's always appreciated to acknowledge where we can improve as well!
The points system is something I have personally addressed with the IT department and with marketing, so we can determine how to enhance it so it feels a little more rewarding for our customers.
In terms of the minimum for free shipping and the prices in general, unfortunately, this just speaks to the general increases for grocery costs, gas costs, etc., lately. I know the minimum to hit free shipping can seem a bit high at ~$60, but we've been firm on actually keeping it at the same minimum spend of $60 for the last ~6 years without changing it or increasing it despite rising shipping costs with all the courier services we use.
In general, we do appreciate your business as our customer (and all of our customers!), and do care about improving things since we're a much smaller retailer than the massive corporations out there.
Sincerely,
Nicholas
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