Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
Company replied
I just wanted to give a big shout out to Andrew Welsby of Heart Internet, who has been absolutely brilliant. I had an issue with my website and raised this issue yesterday and he responded very promp... See more
Company replied
Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
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Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Heart Internet has always been very easy to use, navigate and user friendly. The customer service is excellent. Very prompt, clear and very helpful. Tak Tran has been helping me with my data and has been very patient, efficient and precise. All services are done easily and well.
17 August 2026
Unprompted review
Reply from Heart Internet
Hi Dipa,
Thank you for such lovely feedback! It’s great to hear you’ve consistently found our services easy to use and our customer support prompt, clear and helpful.
We’re especially pleased Tak Tran has been able to support you with your data, taking the time to be patient, precise and thorough throughout.
Kind regards,
Chris
I've been with Heart since 2016 and had…
I've been with Heart since 2016 and had reason to use their support over the years. They are always top notch. They seem to have technical expertise, reply in good time and explain things clearly. I feel Heart add a little bit extra so you don't just get a run of a mill host, they go above and beyond.
17 August 2026
Unprompted review
Reply from Heart Internet
Hi Jo,
Thank you for being with us since 2016 and for sharing such positive feedback. It means a great deal to hear that, whenever you’ve needed support over the years, our team has delivered the technical expertise, clear explanations and timely responses you needed.
We never want our support to feel ‘run of the mill’, so it’s wonderful to know that extra effort has made a difference.
Kind regards,
Mike
Reliable and Responsive
Fast response, even to a non critical issue, resolved my question and even helped guide me to a follow up. Cannot fault Heart on anything. Been with them for years and not once had any problems. Very very reliable and stable, great service, good prices. Thank you Heart!
14 August 2026
Unprompted review
Reply from Heart Internet
Hi Andrew,
Thank you for such a glowing review and for sticking with us over the years!
Hearing that you’ve found our service consistently reliable, stable and good value over such a long period means a great deal to the whole team. Thank you for your continued trust in Heart Internet!
Kind regards,
Mike
Awkward website, but good human support
I find the Heart Internet website really awkward to use. It is so easy to buy things, but I found it very difficult to cancel. Luckily I was able to contact support (once I'd spent more time finding out how to contact support) and Catalin Liviu was patient and clear in explaining how certain things worked and what I should do to make the changes. Thank you Catalin.
14 August 2026
Unprompted review
Reply from Heart Internet
Hi Rory,
Thank you for sharing your experience. We appreciate your honest feedback about the website, and we’re sorry to hear that finding the right place to make changes was more difficult than it should have been.
We’re glad Catalin Liviu was there to help once you reached us, taking the time to clearly explain your options and guide you through the changes you needed to make.
Kind regards,
Chris
Alex Simileanu was brill
Alex Simileanu was brill, i had a need to transfer emails and enter the world of DNS settings, which quite frankly scared the pant of me as i do no tusndertand all the settings etc. Alex took the enquirey on and gave good clear adivse and was quick in his prepsonses. even when i could not get the IMAM settinsg to work Alex tookit on himslef to try and resolve it, and cam back with seeting to change at 123-Reg and it all sprung into life - this made my life so much easier and got it all sorted so much quicker. So a big shout otu to Alex - thank you
13 August 2026
Unprompted review
Reply from Heart Internet
Hi Mark,
A big thank you for taking the time to recognise Alex Simileanu! We know that email transfers and DNS settings can feel daunting when they’re unfamiliar, so it’s great to hear Alex made the whole process much easier with clear advice and quick responses!
Kind regards,
Chris
Good support
I’ve always found their support people to be very understanding and helpful. Even if you don’t ask the right question, they are patient until things are worked out.
12 August 2026
Unprompted review
Reply from Heart Internet
Hi Tom,
Thank you for the lovely feedback! It’s really encouraging to hear that you’ve consistently found our support team understanding, helpful and, importantly, patient.
You certainly shouldn’t need to know the exact technical question to get the help you need. We’re always happy to work through things together until everything makes sense and the issue is resolved.
Kind regards,
Mike
A swift response to raising a ticket…
A swift response to raising a ticket about a phishing scam
14 August 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for your feedback. When something as concerning as a phishing scam crops up, getting timely support can make all the difference, so we’re pleased our team responded swiftly to your ticket.
We appreciate you taking the time to share your experience.
Kind regards,
Chris
Carmen was great with her help today…
Carmen was great with her help today and support. Amazing Support, Thanks.
11 August 2026
Unprompted review
Reply from Heart Internet
Hi Alberto,
Thank you for the lovely feedback! We’re delighted Carmen was able to provide such great help and support when you needed it today.
Kind regards,
Mike
Excellent support
The team at Heart Internet are always there with fantastic support, they respond quickly and efficiently and get to the crux of any issues.
A fantastic service
7 August 2026
Unprompted review
Reply from Heart Internet
Hi Rose,
Thank you for the fantastic feedback! It’s great to hear that our team continues to be there when you need us, responding quickly and getting straight to the heart of any issues.
We really appreciate your kind words and your support of Heart Internet.
Kind regards,
Chris
Prompt and knowledgable support
Prompt and knowledgable support as always!
4 August 2026
Unprompted review
Reply from Heart Internet
Hi Mark,
Thank you for the great feedback! It’s fantastic to hear you can consistently rely on our team for prompt and knowledgeable support whenever you need us.
We really appreciate your continued confidence in Heart Internet.
Kind regards,
Chris
Very quick responses to support ticket
Always very quick responses to support tickets and always provide solutions.
3 August 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the wonderful feedback! We’re really pleased to hear our team consistently responds quickly to your support tickets and provides effective solutions whenever you need assistance.
Kind regards,
Chris
Excellent customer service - Highly recommended
Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly and made the whole experience smooth and hassle-free. Thank you especially to Carmen C who provided easy to follow instructions for me. It's reassuring to know such reliable support is there when you need it.
3 August 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the fantastic feedback! We’re delighted to hear you found our support prompt, friendly, and informative throughout your experience.
It’s especially great to know Carmen C’s clear, easy-to-follow guidance made everything smooth and hassle-free.
Kind regards,
Mike
Great job by Andrew!
Great job by Andrew!
Within a short period assisting and resolving the issue we had with our email!
Kudos
3 August 2026
Unprompted review
Reply from Heart Internet
Hi Ekow,
Thank you for the fantastic feedback! We’re really pleased Andrew was able to resolve your email issue so quickly and get everything back up and running.
Kind regards,
Chris
Had a mail issue.
I had an issue sending mail to any GMail address. Heart Internet fixed the problem with a config change without fuss and super quickly. Very pleased.
2 August 2026
Unprompted review
Reply from Heart Internet
Hi Andrew,
Thank you for the great feedback! We’re really pleased we could get your email issue resolved quickly with a simple configuration change.
It’s fantastic to hear everything is now working as it should, and we’re delighted you’re so pleased with the outcome.
Kind regards,
Mike
Heart has always had excellent support…
Heart has always had excellent support as my many reviews state. I rate this company.
2 August 2026
Unprompted review
Reply from Heart Internet
Hi Richard,
Thank you so much for your continued support and for taking the time to leave another review. It really means a great deal to us.
We’re delighted to hear that our support has remained consistently excellent over the years and that we continue to meet your expectations. Your ongoing trust and recommendation are truly appreciated by everyone at Heart Internet.
Kind regards,
Chris
Queries dealt with quickly
I do find the response to my queries is dealt with quickly and in as much depth as I need. Thank you Alexandru Tiplea.
30 July 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the kind feedback! We’re really pleased to hear your queries were dealt with quickly and with the level of detail you needed.
Kind regards,
Chris
I got the answer I wanted but felt that…
I got the answer I wanted but felt that Heart Internet could have told me that in the first email. and thus saved my time.
And getting into my account with you is a nightmare with "I am not a robot" repeating itself again and again
24 July 2026
Unprompted review
Reply from Heart Internet
Hi,
I'm sorry to hear you've been experiencing issues with the CAPTCHA.
We've provided some initial feedback through your support ticket based on what we believe may be causing the problem. If you're still experiencing the issue, please reply to that ticket and we'll be more than happy to investigate further.
We appreciate you bringing this to our attention and look forward to getting this resolved for you.
Thanks,
Mike
Extremely helpful agentsI had quite a complex problem with…
I had quite a complex problem with responses from a number of agents - all of whom were extremely helpful.
29 July 2026
Unprompted review
Reply from Heart Internet
Hi Rodney,
Thank you for the wonderful feedback! We’re really pleased to hear that, despite the complexity of the issue, our support team was able to help throughout the process.
It’s great to know each member of the team provided helpful assistance, and we’re delighted we could support you in reaching a resolution.
Kind regards,
Mike
cannot get support from heart in a…
cannot get support from heart in a timely manner.
been waiting over 4hrs for support.
Live chat is non existent as well, despite mentioning it on their website.
Used to be good, but now considering moving.
28 July 2026
Unprompted review
Reply from Heart Internet
Hi Ruth,
I'm sorry to hear that your experience with our support team wasn't as good as we would have liked.
Looking into your case, I can see that it took us longer than expected to respond, and I apologise for that. Once the team were able to investigate, they resolved the issue you initially contacted us about and also answered your follow-up question regarding another hosting package.
One point that's worth mentioning is that our tickets are handled in chronological order based on the most recent update. Whilst we completely understand the desire to keep checking for progress, multiple updates before we've had a chance to reply can unfortunately move the ticket further back in the queue and inadvertently increase the response time.
Thank you for taking the time to leave your feedback. We'll use it to continue improving both our response times and the overall support experience.
Thanks,
Mike
Great service
I'm trying to retire and as part of that process I'm down sizing my Internet footprint. Tak Tran has been a star in this whole process.
I have found my interactions over the years on the whole in the very good bracket. There were times when reaction to requests were annoying slow, but that was a few years back. My most recent experience has been excellent. I would happily recommend Heart Internet
28 July 2026
Unprompted review
Reply from Heart Internet
Hi Diane,
Thank you for taking the time to leave such a thoughtful review and for your support over the years.
We’re delighted to hear Tak has been able to make the process of downsizing your hosting straightforward. We also appreciate your honest feedback about your past experiences. We’ve worked hard to improve our response times, so it’s fantastic to hear your recent experience has been an excellent one.
Thank you for your recommendation, and we wish you all the very best in your retirement.
Kind regards,
Mike
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