Re-assigned an IPv4 subnet to another customer without our knowledge or permission and then started BGP Hijacking the subnet with their own ASN. Edit 26-06-2021: Obviously lies within Heficed's... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heficed has been incredible from the very start. We've used multiple providers before but the price and service quality offered by Heficed is unmatched up until now. Especially in terms of customer se... See more
I've been using Heficed's IP Marketplace for 4 months, and the 2 questions were promptly addressed via email, and shortly after the ticket was closed, Heficed updated their Support page with extra det... See more
They removed paypal payment method... at the same time the ability to pay in other currencies than dollar. Banks for EURO customers are so grateful for the additional fees. Service is acceptable but... See more
Company replied
Company details
Written by the company
Headquartered in London, Heficed provides full-range services for IP lease, monetization, and management services. Heficed serves around 60 multi-billion industries starting from hosting to automotive or healthcare. With millions of IP addresses and 12 years of industry experience and operations globally, Heficed can meet any demand needs. That includes automated provisioning bare-metal solutions and cloud services in 9 locations around the world.
Contact info
207 Regent Street, W1B 3HH, London, United Kingdom
- accounts@ipxo.com
- heficed.com
They removed paypal payment method..
They removed paypal payment method... at the same time the ability to pay in other currencies than dollar. Banks for EURO customers are so grateful for the additional fees.
Service is acceptable but there is a CPU power limit when you consume too much, that's the only provider I know that does this.
28 June 2021
Reply from HEFICED
Hi Florent,
Thank you for your sincere feedback, we really appreciate it!
We made a difficult decision to remove Paypal as a payment method, which was based on how popular Paypal is amongst our customers. We truly apologize if this decision was an inconvenience for you. We invite our customers to share their feedback about other payment options they would like to see on Heficed; please share your thoughts on our Feedback board here >> https://feedback.heficed.com/feature-requests/p/new-payment-method-to-pay-for-heficed-services.
As for the CPU limits, Cloud Servers run on a virtual environment and share physical resources with other cloud users on the same hardware. We introduced CPU limits to ensure smooth running to all of our customers, meaning your services would not be affected by someone overusing the resources too.
If you still have questions, talk to us on Slack or drop a message to our Support team.
Sincerely,
Customer Success
Fantástic..all great
24 June 2021
Excellent price to performance ratio…
Excellent price to performance ratio for ratio for dedicated servers. Exotic locations in Africa and South America.
Keep up an excellent work!
Cheers,
Aurora Inc.
21 June 2021
Unprompted review
Great customer support
I've been using Heficed's IP Marketplace for 4 months, and the 2 questions were promptly addressed via email, and shortly after the ticket was closed, Heficed updated their Support page with extra details for future users. Also, the Slack channel is a great resource
16 June 2021
Great solution
15 June 2021
Excellent Services and Support
I'm been 5 years already hosted my server to this company. There support and services is excellent.
15 June 2021
Very good but lack of cpanel partnership
Very good but lack of cpanel partnership
EDIT (to answer your reply): If you had partnership with cpanel, the customers (like me) could have a discount on the monthly price of cpanel like before. Namecheap have a discount but for now, I stay with you even if it is more expensive.
15 June 2021
Reply from HEFICED
Hi Benoit,
We are happy to see you amongst other HEFICED customers!
Thank you for your feedback, I am adding this integration to our feature request board here >> https://heficed.canny.io/integrations/p/cpanel-integration. Could you share more details in comments, how you would use cPanel and what areas it will help you with the most?
Best wishes,
Customer success team
Awesome service
Awesome service! Been using for years now support is also awesome and solved all problems, its a bit expensive but worth it 😃
12 June 2021
Support is amazing
Support is fast and responsive. Haven't had any problems at all. Their slack is really good for making feature requests.
20 May 2021
Unprompted review
Exactly as promised
19 May 2021
Responsive support
17 May 2021
Very helpful support
Very helpful support, thanks Edvinas for all the help and advices
14 May 2021
Unprompted review
Reply from HEFICED
Hi Vinicius,
Let us know what problems you're facing and we will resolve those. We can see that you did not finalize ordering the service, please proceed with the payment and we will set up the server for you.
We are happy to have you onboard, our Support team is available 24/7, just drop a message via the Terminal or at support@heficed.com
Best,
Customer Success
Your prices do not encourage dealing
Your prices do not encourage dealing, while we find better prices with large and well-known companies
9 May 2021
Reply from HEFICED
Hello, Mohammed,
Thank you for sharing your feedback with us. Sorry to hear the pricing point did not match your needs.
Heficed has competitive prices in the market, considering the server specifications we can provide. We constantly update our infrastructure so we could offer newer generation hardware for our customers. Those are the main reasons our price is not the lowest you can find. On top of that, we assign a dedicated account manager in the early stages to help our clients grow. We have a great public community and live support to help you use our services and get answers to any questions you might have. And finally, Heficed has an integrated IP address market, making acquiring additional IPV4 space easy, cheap, and straightforward.
Let us know if you reconsider. We'd be happy to see you amongst other HEFICED customers!
Customer success team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.