The food itself is delicious (high calorie) but delicious and it’s been so easy to cook and not really think about what’s for dinner postpartum for us. However, our delivery was late and our gel pack... See more
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The food and recipes are excellent However for the last 3 weeks on a row I have been missing a recipe card and tice i had a recipe card for something I did not order. Also, a suggestion if you cou... See more
Company replied
Quality control has gone down. Granted it's small things like missing recipe cards or small ingredients. I live 20 miles from town even the small ingredients are missed. Leaking meat has been a regula... See more
Company replied
Company details
Written by the company
As the world's leading meal kit company, HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for you.
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3.4
Average
90K reviews
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Missing ingredients
Missing ingredients, recipe card, incorrect ingredients and late delivery times made me finally cancel after many years.
I’ll be trying one of the many other meal delivery services instead
22 May 2026
Unprompted review
Packaging is horrible
Packaging is horrible. Do not put bagels, bread items and tomatoes on the bottom. My box was smashed. Offer more variety of popular meals not just bowls. I would love to see more homestyle or basic meals like potroast, alfredo, spaghetti and meatballs, chicken french, spinach artichoke chicken, meals for kids. Take a look at other competitors and their meal options. Price is also outrageous for the small portions. I ordered for 4 people and theres only enough for 2. Example pasta or rice meals if your going to have such small portions a side like salad or bread should be included as a filler. Until serving size and price changes i probably wont be back unless there is a promo.
15 May 2026
May use AI-assist with repliesRead more
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My boxes arr always late
My boxes arr always late. We didn't receive it stain this week. Frustrating
21 May 2026
Reply from HelloFresh US
Hi Marjorie,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with consistent delivery delays and not receiving your box again this week, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Shipped Box to Old Zip Code
Went to sign up for it after seeing a new customer offer on United Airlines loyalty program. Entered my info, picked my meals, entered the payment info and it then went to a page saying it found my old account from years ago and changed the delivery address to my sister’s who I shipped food to years ago. It striped the new customer offer from the account too.
I changed the street address and entered the info again, however it never changed the zip code so my box went to Ohio when I am in Utah. Customer service is useless and can’t do anything so I am stuck for a week without food.
I just canceled and am moving on with another service. They screwed themselves out of a customer by trying to avoid paying the new customer offer by finding an old account with old info, and have to eat the cost of a box that is refunded because it went to the wrong address.
22 May 2026
Unprompted review
Reply from HelloFresh US
Hi Nick,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our system automatically reverting to an old account address, stripping your promotional offer, and misrouting your shipment to the wrong state, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi T West,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
Beware
Beware. You may not get the correct items or the boxes delivered all at once.
Potatoes and dome veggies are not fresh Many bruises, that you don’t see because the are wrapped in a bag.
Two orders messed up. I get mistakes happen, but come on.
Not as good for the expensive price.
17 May 2026
Reply from HelloFresh US
Hi Marla,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not getting the correct items, boxes not being delivered all at once, two orders being messed up, and receiving potatoes and some veggies that are not fresh with many bruises hidden inside the wrapped bags, making it feel not worth the expensive price, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
I don't like that there are frys on…
I don't like that there are frys on just about every meal. And the potatoes that are sent are tiny like 2" and smaller . These potatoes don't cook well. they make tiny frys frys should be made from normal sized potatoes. There needs to be more variety in how the potatoes are cooked.there are so many way to cook potatoes.and vegetables in general need more variety. I like green beans but not 7 days a week. Overall the meals are great quality, and recipes have very good flavors. I love your service. But would like to see improvements. On the delivery side I get wrong meals delivered a lot and wrong recipes get sent and have to improvise when it happens.
19 November 2025
Reply from HelloFresh US
Hi Scott,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with fries being included on just about every meal, receiving tiny potatoes that are 2" and smaller, which do not cook well and make tiny fries instead of being normal-sized, a lack of variety in how the potatoes and vegetables are cooked (such as getting green beans 7 days a week), and frequently getting the wrong meals or wrong recipes delivered on the delivery side, forcing you to improvise, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Feedback on delivery timing and produce
The delivery has been arriving late in the day. This makes it impossible to cook the first meal same day. I don't want to move the delivery to an earlier day as I don't need the convenience on the weekends.
Some of the vegetables seem not fresh. The green beans received this week seemed old and had leaves included that were moldy. The tomato that we received was not ripe.
The baguettes for the sandwiches do not open without tearing and they do not resemble what is shown on the pictures.
Outside the above, the service is as advertised.
21 May 2026
Unprompted review
Reply from HelloFresh US
Hi Edward,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. While we are glad to hear that our service is otherwise delivering as advertised, we sincerely apologize for the recent issues with your experience. We have noted your feedback regarding the late delivery times making same-day cooking impossible, as well as the quality concerns with our ingredients—specifically the unripened tomatoes, old green beans with moldy leaves, and baguettes that tear too easily. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Great tasting food and options but poor…
Great tasting food and options but poor quality ingredients at times. Too expensive when you aren’t getting additional discounts.
10 April 2026
Reply from HelloFresh US
Hi Molly,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with poor quality ingredients at times and finding the service too expensive when you aren’t getting additional discounts, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
For starters
So far, I've only eaten the pork sausage, egg, & cheese breakfast burrito and it was very good. I work so won't cook a meal till the weekend, so check back.
21 May 2026
Reply from HelloFresh US
Hi Marian,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. We are thrilled to hear that the pork sausage, egg, and cheese breakfast burrito was a hit and that you enjoyed it. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible
Warm regards,
The HelloFresh Team
My Salmon was not there
20 May 2026
Reply from HelloFresh US
Hi Marlene,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your salmon not being there, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Food is always fresh as well as…
Food is always fresh as well as delivered on time every week. The recipes are so easy to follow and it’s the perfect portion
16 May 2026
Reply from HelloFresh US
Hi Ignacho,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
zero boxes received
Since signing up, I should have received two boxes by now. I have received zero. No information until after it should have arrived to say "sorry, can't make the delivery". If my third box doesn't arrive, I am cancelling and never using again.
7 May 2026
Reply from HelloFresh US
Hi Lizz,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not receiving any of the first two boxes you were supposed to get since signing up, and receiving no information until after they should have arrived just to say "sorry, can't make the delivery," which has led you to decide to cancel and never use the service again if your third box does not arrive, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
a lot of errors
25 March 2026
Reply from HelloFresh US
Hi Andy,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with a lot of errors, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi Pat,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with two weeks in a row with messed up orders due to FedEx, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Fresh food and unique recipes.
16 May 2026
Reply from HelloFresh US
Hi Jamie,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
I received an incorrect order with…
I received an incorrect order with different meals than the ones I ordered. I reached out to customer support and told me I would get a refund. This refund was not processed. I reached out again and said for sure it would be applied to the next order. It was not. I reached out a third time and was told the refund will be issued after the current promotion, which applies only 10 dollara off over a span of several weeks. Also, every time I contact customer support it takes like 40-60 minutes to actually get an answer.
17 May 2026
Reply from HelloFresh US
Hi Raquel,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving an incorrect order, a delayed refund due to promotional terms, and long 40-60 minute customer support wait times, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Good food but..
Good food, charged wrong price and can't get ahold of anyone via chat or phone, need an email support option.
6 May 2026
Reply from HelloFresh US
Hi Eric,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad you enjoy our good food, we are truly sorry to learn of your experience with being charged the wrong price and being unable to get ahold of anyone via chat or phone, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
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